客服支持（小时工）
Customer Service Support 2 Hourly
关于团队/角色 WEX Inc,正在寻找一名顶级的客户支付专家1来支持我们的企业支付线商务通过电话。你将如何产生影响 · 通过电话进行专业和准确处理支付并利用我们各种在线支持工具和流程管理客户服务问题/需求。· 自主管理他们的工作负载并展示积极沟通和解决问题的技能，同时保持出色口头和书面技能的专业方法。· 在时间上拨打电话给企业以处理信用卡支付。· 管理接入的电话和客户服务电子邮件，涉及各种支付处理问题/需求。· 根据需要更新目录账户以补充有效的支付处理。· 管理客户需求的持续关系，包括退款处理，支付审查以及未经处理的信用卡交易来解决并找到结算需求的问题。你将带来的经验 · 有效的职业语言和书面技能 · 自主工作的能力和管理不动的工作负载环境 ·批判性思维和解决问题的能力 ·灵活性和团队能力，强有可靠性 · 与相关环境有关的前身经验 基本工资范围代表该职位的预期低和高端薪酬范围。实际工资率将会有所不同，并取决于你的各种因素，如职位的资格，技能，能力和熟练度。基础工资是 WEX 总补偿方案的一个组成部分。大多数销售职位都符合适用的计划条款的佣金条件。非销售职务通常根据其角色和适用计划获得季度或年度奖励.WEX 的全面和市场竞争优势旨在支持你的个人和专业福祉。福利包括健康，牙科和视力保险，退休节约计划，付费放假时间，医疗储蓄账户，灵活支出帐户，生命保险，残疾保险，学费补偿等。更多信息请查看"关于我们"部分。支付范围：$16.30 - $ 19.00原始地在喜马拉雅山上发布
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About the Team/Role
WEX Inc, is seeking a top-notch Client Pay Specialist 1 to support our Corporate Payments line of Business with client needs via phone.
How you'll make an impact
- Professionally and accurately process payments over the phone and manage customer service issues/needs utilizing our various online support tools and processes.
- Self-manage their workload and show proactive communication and problem-solving skills, while also keeping a professional approach with excellent verbal and written skills.
- Make timely outbound phone calls to businesses to process credit card payments over the phone.
- Manage inbound phone calls and customer service emails with various payment processing issues/needs.
- Update directory accounts as needed to supplement efficient payment processing.
- Manage on-going relationships of clients' needs, including refund processing, payments review, and following up on unprocessed credit card transactions to problem solve and find resolutions on billing needs.
Experience you'll bring
- Effective and professional verbal and written skills
- Ability to work independently and manage volatile workload environment
- Critical thinking and problem-solving skills
- Flexibility and team player, strong reliability
- Prior related experience in a related environment
The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.Pay Range: $16.30 - $19.00Originally posted on Himalayas