再营销运营专员（远程 美国）
Remarketing Operations Specialist (Remote US)
我们是谁：
在OPENLANE，我们让批发变得简单，让我们的客户更成功。
我们是一家技术公司，打造全球最先进且简便的二手车数字市场。
我们是一家数据公司，通过清晰、可操作的洞察帮助客户更聪明地买卖车辆。
我们是一家创新公司，通过好奇心、协作和创业精神加速批发再销售的未来。
我们的价值观：
积极的建造者。我们追求激发我们去建设、创造和创新的挑战。
不懈的好奇心。我们努力理解并提升客户的体验。
明智的风险承担。我们通过数据、经验和直觉将风险转化为进步。
无畏的所有权。我们兑现承诺，并在过程中学习。
我们提供的福利：
- 竞争性薪资
- 医疗、牙科和视力福利，包含雇主HSA贡献（美国）和FSA选项（美国）
- 立即归属的401K（美国）或RRSP（加拿大），并有公司匹配
- 带薪年假、个人假和病假
- 带薪产假和陪产假（美国）
- 雇主支付的短期残疾、长期残疾、人寿保险和意外伤害保险（美国）
- 丰富的员工援助计划
- 雇主支付的“Leap into Service Day”志愿服务日
- 合格项目的学费报销
- 在上市公司、全球组织中拓展技能并分享知识的机会
- 内部晋升、多样化职业路径和有意义的晋升文化
我们正在寻找：
我们正在寻找一位具有车辆再销售和客户服务经验的再销售运营专员。您将加入一个专注的OPENLANE团队，负责整个车辆再销售流程。您将参与审核检查、推动再销售流程、与客户沟通，并与其他多个部门合作。在此职位中，您将有机会运用您的汽车专业知识、车辆再销售经验和卓越的客户服务能力。理想的候选人应具备2年以上以客户为中心的工作经验和车辆再销售经验。
您是：
- 以客户为中心。您优先为客户提供卓越服务，无论他们是同事、检查员还是市场上的客户。
- 注重细节。您对细节的高度关注确保了检查、报告和沟通的准确性和质量。
- 战略思维。您能够制定有效的策略来优化流程和提升效率。
查看英文原文
Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.
We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
What We Offer:
- Competitive pay
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement
We're Looking For:
We are seeking a Remarketing Operations Specialist with experience in vehicle remarketing and customer service. You will be part of a dedicated OPENLANE team responsible for the end to end vehicle remarketing process. You will be involved in reviewing inspections, facilitating the remarketing process, speaking with customers, and collaborating with multiple departments. In this role, you will have the opportunity to use your experience in automotive expertise, vehicle remarketing and customer service excellence. The ideal candidate will have 2+ years of experience in customer-centric roles and vehicle remarketing experience.
You Are:
- Customer-Obsessed. You prioritize delivering exceptional service to customers, whether they are colleagues, inspectors, or clients in the market.
- Detail-Oriented. Your strong attention to detail ensures the accuracy and quality of inspections, reports, and communication.
- Strategic. Your ability to understand complex issues and collaborate with stakeholders allows you to identify and implement effective solutions.
You Will:
- Review OPENLANE inspections and ensure they meet quality standards.
- Facilitate the end to end remarketing process for vehicles through digital and physical auction locations.
- Collaborate with multiple departments throughout the process.
- Review vehicles for arbitration validity.
- Identify opportunities to reduce financial impact.
- Speak with customers and businesses via phone.
Must-Have's:
- 2+ years of experience within a customer experience-type role.
- Strong attention to detail.
- Dynamic approach adapting to changing requirements with the ability to manage multiple opportunities concurrently.
- Exceptional communication skills, both verbal and written.
- Vehicle Remarketing experience.
- Mechanical automotive experience.
Nice to Have's:
- Familiarity with dealer-facing tools and technology.
- Experience with arbitration resolution.
Sound like a match? Apply Now - We can't wait to hear from you!
Compensation Range of
Hourly: $24.00 - $38.00Originally posted on Himalayas