Community Manager
####角色描述 **工资：40,000~50,000英**位置：**远程，但在欧洲内 **请注意：**我们目前无法赞助国际签证。**关于 Nexus Mods** 成立于2001年，NexusMods 是互联网上最大的电子游戏调制平台和 PC 游戏生态系统中一家人名字。- 79M+注册会员 - 950K+ mods 5,000+游戏 - 26B+mod 下载 我们目前专注于产品现代化，推动增长和建设基础设施未来10年的社区驱动调制。**我们的职位** 我们正在寻找一个社区经理加入我们的团队，支持新社区。你将同时推动多个社区的日常参与，建立有意义的关系，并把这些社区与我们更广泛的公司目标联系起来。你将成为用户，创作者，合作伙伴和内部团队之间的连接器，确保我们以真实的方式倾听，响应和出现。每个社区都有自己的文化，所以你会知道何时适应你的方法。这个角色需要在线社区内同情和信誉，以及对日常互动和高压力时刻都能谨慎处理信心。它也是一个大规模的角色。你将同时行多个社区，平台和对话，因此适合一个以节奏和多样性繁荣的人。#####角色责任 - 在支持的社区的心脏中并为他们提供持续可用存在。你是这些空间内的公司的面孔。- 一次管理多个社区。- 将时间放在不同平台上优先考虑，如 Discord,Reddit,社交媒体和社区网站。- 保持定期与每个社区的主要人物联系，即使没有什么可以讨论的时候，以表明我们随时有机会和准备倾听。- 了解我们的产品和平台如何运作，并有效地传达我们的政策，价值观和标准。- 传播游戏，数据和调整的热情。即使没有这样做，也积极与社区成员进行交流。- 在公司和社区之间建立联系，缓解摩擦并帮助使事情更好地对所有人来说工作。- 向社区和关键个人传递相关业务新闻和变化。- 从每个社区中汇报有关消息，趋势和情绪给更广泛的业务。- 缓解高压情况并促进理解环境。- 支持 mobility.
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#### Role Description
**Salary:** £40,000 to £50,000
**Location:** Remote, but within the Europe
**Please note:** We are unable to sponsor international visas at this time.
**About Nexus Mods**
Established in 2001, Nexus Mods is the largest video game modding platform on the internet and a household name in the PC gaming ecosystem.
- 79M+ registered members
- 950K+ mods for 5,000+ games
- 26B+ mod downloads
We’re currently focused on product modernisation, driving growth and building infrastructure for the next 10 years of community-powered modding.
**Our Role**
We are looking for a Community Manager to join our team, supporting our new communities. You will drive day-to-day engagement across multiple communities at once, build meaningful relationships, and connect those communities to our broader company goals.
You’ll be the link between our users, creators, partners, and internal teams, making sure we listen, respond, and show up in ways that feel authentic. Every community has its own culture, so you’ll know when to adapt your approach.
This role requires empathy and credibility within online communities, and the confidence to handle both everyday interactions and high-pressure moments with care. It is also a high-volume role. You’ll be juggling several communities, platforms, and conversations at once, so it suits someone who thrives on pace and variety.
#### Role Responsibilities
- Be at the heart of the communities you support and a constant, available presence for them. You are the face of the company within these spaces.
- Manage multiple communities at once, prioritising your time across platforms such as Discord, Reddit, social media, and community-run sites.
- Keep in regular contact with key figures in each community, even when there’s nothing to discuss, to show we’re available and ready to listen at all times.
- Understand how our products and platforms operate and effectively communicate our policies, values, and standards.
- Spread the enthusiasm for gaming, data, and modding. Engage positively with members of the community even when they do not.
- Liaise between the company and our communities, easing friction and helping to make things work better for everyone.
- Communicate relevant business news and changes to communities and key individuals.
- Report relevant news, trends, and sentiment from each community back to the wider business.
- Defuse high-tension situations and foster an environment of understanding.
- Support moderation efforts and help uphold community guidelines consistently across all spaces you manage.
- Conduct user research and interviews, document feedback in digestible formats, and share it with the wider team.
- Identify problems and opportunities across our communities via real-world testing.
- Validate problems and opportunities through quantitative and qualitative data analysis.
- Work with the Product team to craft actionable, prioritised backlogs.
- Solve user problems quickly and effectively.
- Deeply understand the communities, sharing that knowledge with the wider team.
- Keep abreast of developments in PC gaming, the Steam ecosystem, and GTA V modding, sharing insights and opportunities with the wider business.
- Take advantage of upcoming events in gaming, such as Steam sales and festivals and major GTA releases or updates, to ensure we capitalise on them.
- Build brand loyalty and position our platforms as trusted, go-to resources for each community.
- Ensure creators, mod authors, and key contributors are recognised for their efforts.
- Identify community projects that would benefit from investment from the company.
#### Role Requirements
- Proven experience managing multiple communities or channels at the same time, with the ability to prioritise and context-switch without losing quality.
- A good understanding of PC gaming and the Steam platform. Familiarity with SteamDB or GTA V modding is a plus.
- Be a top-tier communicator with excellent writing and verbal communication skills.
- Proven experience in running large community spaces.
- Operate swiftly and effectively, with as little hand-holding as possible. You are a go-getter who can get things done.
- Comfortable working at pace with a heavy and varied workload, and motivated by it rather than overwhelmed.
- Bring a positive and effusive attitude to the role; no challenge is too great.
- Strong empathetic interpersonal skills, meeting people where they are.
#### Benefits of Working at Nexus Mods
**Benefits**
- We work a 4-day week of 32 hours, with no reduction in pay.
- An allowance of £25 each month to spend on video games.
- Employee Assistance Programme.
- Private BUPA healthcare for you and your family.
- A very flexible training budget.
- Regular social events throughout the year. Participation is optional!
**Diversity and Inclusion**
We celebrate diversity and want you to bring your whole self to work.
Supporting an incredible community of tens of millions of users, we thrive on engaging as many views as possible to improve our platform. We see no reason why our culture should be any different.