客户服务专员（捷克共和国）（6小时班次，主动呼叫）
Customer Support Specialist CZ 🇨🇿 (6h směny, proaktivní volání)
赫迪皮是一个精神健康平台，将人们与9个欧洲市场的治疗师联系起来。去年我们进行了超过30万次会议，这只是开始。我们正在寻找一个捷克语的客户支持专家，他能做两件事同样好：在接触时照顾着客户和治疗师，并接手来首先接触。大约一半时间是反应式支持 （聊天，电子邮件，票分辨率）,另一半是主动的出发：让客户反，帮助他们找到和预订合适的治疗师。随着时间的推移，平衡可能会增加到主动方面。你将成为7人组成的密切团队的一部分，支持所有 Hedepy 市场，因此工作是真正的国际性的，即使你的客户是捷克或斯洛伐克。你会做什么 ·通过聊天和电子邮件解决客户和治疗师的请求，开始到结束，完全掌握补偿决策和治疗师协调。·积极进行出发电话：收集反，引导客户预订，并把兴趣转化为实际会议。·谨慎处理情感敏感的对话，我们的一些客户在脆弱时刻联系我们。· 保持当地的捷克内容更新，并帮助精细调整我们的人工智能支持代理人，以便人类能够专注于复杂和高同情感的案例。· 发现经常出现的问题，分享使我们的流程更好的反。要求必须有：· 母亲捷克语 （对复杂，敏感客户对话进行充分流利或斯洛伐克语）和 B2+水平的英语 （我们的内部文档，会议和1对1的程序以英文运行）· 1年以上的积极电话沟通，Telesales 或账户管理工作。你可以很舒服地打电话给人们，而不仅仅回复他们。· 经过证明完全远程独立的工作能力，使用票务/任务工具来自主追踪和关闭案件。· 实际的经验记录，以表达高情绪或痛苦的客户互动，并通过书面和电话。· 在日常工作流程中积极使用人工智能工具 （ChatGPT,Claude,Perplexity,Twin 或类似）. 好处有：· 与 Fin (Intercom),Google Workspace 和 Notion 的体验。·直接支持急性心理困难中的客户经历。优势 ·免费在 Hedepy 上的心理学疗法会议·远程先的工作环境，你可以从任何地方工作。·来自10多个国家的国际团队 ·酷的团队建筑和工作位。
查看英文原文
Hedepy is a mental health platform connecting people with therapists across 9 European markets. Last year we ran over 300,000 sessions, and that's just the start.
We're looking for a Czech-speaking Customer Support Specialist who does two things equally well: takes great care of clients and therapists when they reach out, and picks up the phone to reach out first. Roughly half your time is reactive support (chat, email, ticket resolution), the other half is proactive outbound: calling clients to gather feedback and help them find and book the right therapist. Over time, the balance may tilt more towards the proactive side.
You'll be part of a close-knit Customer Care team of 7 people supporting all Hedepy markets, so the work is genuinely international even though your clients are Czech or Slovak.
What you'll do
- Resolve client and therapist requests over chat and email, start to finish, with full ownership of compensation decisions and therapist coordination.
- Make proactive outbound calls: gather feedback, guide clients toward booking, and turn interest into actual sessions.
- Handle emotionally sensitive conversations with care, some of our clients are reaching out in a vulnerable moment.
- Keep localized Czech content up to date and help fine-tune our AI support agent so humans can focus on the complex, high-empathy cases.
- Spot recurring issues and share feedback that makes our processes better.
Requirements
Must-have:
- Native Czech speaker (full fluency for complex, sensitive client conversations, or Slovak) and English at B2+ level (our internal docs, meetings and 1-on-1s run in English)
- 1+ years in proactive phone outreach, telesales, or active account management. You're comfortable calling people, not just replying to them.
- Proven ability to work fully remotely and independently, using ticketing/task tools to track and close cases on your own.
- A real track record handling high-emotion or distressed customer interactions with empathy, in writing and on calls.
- Active use of AI tools (ChatGPT, Claude, Perplexity, Gemini or similar) as part of your daily workflow.
Nice to have:
- Experience with Fin (Intercom), Google Workspace and Notion.
- Direct experience supporting customers in acute psychological distress.
Benefits
· Free psychotherapy sessions on Hedepy
- Remote-first work environment, you can work from anywhere.
- International team from 10+ countries
- Cool team buildings and workations ☀️
The practical bits
- Contract: OSVČ
- Time: 0.75 FTE, five 6-hour shifts per week, shift times (8:00 - 14:00, 14:00–20:00).
- Start: ideally September/October 2026.
- Remuneration: 1 100 Kč/6 hour shift
Originally posted on Himalayas