Healthcare Skilled Intake Specialist
如何处理与医疗保健相关的通话，电子邮件和聊天 ·收集准确的患者信息并验证保险覆盖率和资格 •明确，同情心态和专业主义地引导病人通过接入过程 ·协调内部团队以确保无的患者转型和后续经历 ·精密记录所有互动并保持遵守卫生标准 ·迅速解决问题同时维持高水平的护理患者 WHOYOU ARE · 3年以上在医疗保健，医学或呼叫中心环境中经验 （必需）· 医疗术语，保险验证或事先授权的知识是强大的优势 · 一个有同情心的沟通者你让人们感到安全和得到了充分的照顾 · 专注于细节和准确，特别是当涉及敏感患者信息时 · 舒适地导航多种系统并管理高呼叫量 · HIPAA 意识到并且致力于机密性和遵守 · 灵活改变时间表以及完全远程设置中可靠 · 全日制远程工作与完整的 WFH 支持计划 · Maxicare HMO + PhilHealth 覆盖 · SIL,PTO 和特殊生日假期 ·付费度假 ·零利息员工贷款计划 · 绩效奖励和基于功劳的认可 · 每月发布会，团队参与活动与奖项 · Arvios 领导力发展学院和研讨会计划 · 月度1对1接触基础电话与人才合作伙伴 HOMEOFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT) ·稳定互联网连接至少100Mbps 后付费 ·笔记本/计算机规格：（至少16GB 内存和英特尔 i5核心处理器等级或以上）·噪音取消耳机 ·双监视器是强制性的 ·备份互联网链接 （预付 WIFI 路由或口袋 WIFI）和电源关闭备份原始地在喜马拉雅上发布
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WHATYOU'LL OWN
- Handle inbound and outbound calls, emails, and chats for healthcare-related inquiries
- Gather accurate patient information and verify insurance coverage and eligibility
- Guide patients through the intake process with clarity, empathy, and professionalism
- Coordinate with internal teams to ensure seamless patient transitions and follow-throughs
- Accurately document all interactions and maintain compliance with healthcare standards
- Resolve concerns promptly while maintaining a high standard of patient care
WHOYOU ARE
- 3+ years of experience in a healthcare, medical, or call center environment (Required)
- Knowledgeable in medical terminology, insurance verification, or prior authorization is a strong plus
- A compassionate communicator — you make people feel safe and well-taken-care-of
- Detail-oriented and accurate, especially when it comes to sensitive patient information
- Comfortable navigating multiple systems and managing high call volumes
- HIPAA-aware and committed to confidentiality and compliance
- Flexible with shifting schedules and reliable in a fully remote setup
WHATWE OFFER
- Full-time remote work with a complete WFH support program
- Maxicare HMO + PhilHealth coverage
- SIL, PTO, and a special birthday leave
- Paid vacation leave
- Zero-interest employee loan program
- Performance bonuses and merit-based recognition
- Monthly Gen Pow-Wows and team engagement events with prizes
- Arvios Leadership Development Academy and workshop programs
- Monthly 1-on-1 touchbase calls with your HR partner
HOMEOFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)
- Stable internet connection with at least 100 Mbps postpaid
- Laptop/Computer Specs: (at least 16GB RAM and Intel i5 core processor equivalent or up)
- Noise-Cancelling Headset
- Dual Monitor is mandatory
- Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup
Originally posted on Himalayas