劳动力管理交通分析师（会荷兰语）
Workforce Management Traffic Analyst (Dutch Speaker)
我们正在寻找一位才华横溢且注重细节的荷兰语能力者，加入我们的远程团队，帮助提升客户支持组织的运营效率！
该职位将负责呼叫中心运营中的人员管理，分析流量，并确保资源的最佳分配。您将在规划、分析和优化日常流程以满足运营需求方面发挥关键作用。
职责
- 分析每日和每周的电话流量并进行运营预测。
- 进行分析以确保有效的人员分配、排班和运营效率。
- 确保与呼叫中心运营中既定的KPI保持一致。
- 保持工作量平衡，并根据运营需求进行实时调整。
- 使用Excel和其他分析工具准备报告，并向管理层汇报分析结果。
要求
- 母语级别的荷兰语和高级别的英语能力
- 强大的数字处理能力、数据分析技能和熟练使用Excel
- 至少2年的人员管理或呼叫中心流量分析师经验
- 解决问题的能力和强大的分析思维能力
- 能够远程工作，具备良好的自我约束力和任务管理能力
优先条件
- 呼叫中心经验
- 使用人员管理（WFM）系统和工具的经验
- 参与过旨在提升呼叫中心运营效率的项目
我们为您提供：
- 全职雇佣合同，弹性工作时间
- 有竞争力的薪资 + 语言补贴
- €1,000 安家奖金（入职6个月和9个月后各500欧元）
- 子女津贴：每个孩子每月8,000 TL（0–6岁）
- 餐补：每月最高6,670 TL（按23个工作日计算）
- 商业健康保险
- 网络补贴和技术设备
为什么加入我们？
- 远程工作的机会
- 从入职第一天开始的付费培训
- 加入一个国际团队
- 职业发展和晋升机会
- 动态且支持性的工作环境
申请
如果您有扎实的分析背景，并对在国际团队中为呼叫中心运营的优化做出贡献充满热情，我们期待您的加入！
最初发布于 Himalayas
查看英文原文
We are looking for a talented and detail-oriented Dutch-speaking Workforce Management Traffic Analyst to join our team remotely and help drive operational efficiency across our customer support organization!
This role will be responsible for workforce management within our call center operations, analyzing traffic, and ensuring optimal allocation of resources. You will play a key role in planning, analyzing, and optimizing daily workflows to meet operational needs.
Responsibilities
- Analyze daily and weekly call traffic and make operational forecasts.
- Conduct analyses to ensure effective workforce distribution, shift planning, and operational efficiency.
- Ensure alignment with established KPIs within call center operations.
- Maintain workload balance and make real-time adjustments as required by operational demands.
- Prepare reports using Excel and other analytical tools, presenting findings to management.
Requirements
- Native-level Dutch and advanced-level English proficiency
- Strong skills in working with numbers, data analysis, and proficiency in Excel.
- Minimum of 2 years of experience in workforce management or as a traffic analyst in a call center
- Problem-solving ability and strong analytical thinking skills
- Ability to work remotely with strong self-discipline and task management skills.
Preferred Qualifications
- Contact Center
- Experience with Workforce Management (WFM) systems and tools.
- Involvement in projects aimed at enhancing efficiency within call center operations.
What we offer you:
- Permanent employment contract with flexible working hours
- Attractive salary + language premium
- €1,000 Nesting Bonus (€500 each after 6 and 9 months)
- Child allowance: 8,000 TL (gross) per month per child (ages 0–6)
- Meal allowance: up to 6,670 TL/month (based on 23 working days)
- Private health insurance
- Internet allowance and technical equipment
Why Join Us?
- Opportunity to work remotely.
- Paid training starting on your first day of work
- Be part of an international team
- Professional growth and career advancement opportunities
- Dynamic and supportive work environment
Application
If you have a strong analytical background and are excited to contribute to the optimization of call center operations within an international team, we would love to hear from you!
Originally posted on Himalayas