高级全球协作程序员
Senior Global Collaboration Programmer
职位描述
Fragomen 正在寻找一名高级全球协作程序员，负责设计、实施和维护由全球分布式员工使用的企业级协作平台。该职位将负责协作技术的稳定性、可扩展性和持续改进，包括 Microsoft Teams、Cisco Webex、Cisco Room Kits 以及相关的音视频和会议解决方案。
理想的候选人具备深厚的技术专长、强大的故障排除能力以及以服务为导向的思维，确保 across 办事处、地区和时区的无缝沟通与协作体验。
主要职责
- 设计、部署和支持全球协作平台，包括 Microsoft Teams（聊天、会议、语音/通话）、Cisco Webex 和基于 Cisco Room Kit 的会议室解决方案。
- 领导协作工具的架构和生命周期管理，确保高可用性、安全性和性能。
- 在全球办事处范围内管理并优化 Teams Rooms、Cisco Room Kits、摄像头、麦克风、显示器和会议室预定系统。
- 作为复杂协作和 AV 问题的高级支持点，进行根本原因分析并推动永久性解决方案。
- 与网络、安全和桌面团队合作，确保最佳的 QoS、带宽利用率和终端设备兼容性。
- 管理协作平台与第三方工具（例如 Outlook/Exchange、身份平台、会议室预定系统）之间的集成。
- 制定协作服务、会议室构建和运营支持的标准、最佳实践和文档。
- 支持全球部署、迁移和升级（例如 Teams 增强功能、Webex 更新、Room Kits 固件升级）。
- 监控服务健康状况、使用情况和采用率；根据分析和用户反馈推荐改进措施。
- 与供应商和服务提供商（包括 Microsoft 和 Cisco）合作，解决故障并规划路线图计划。
- 为初级工程师和区域 IT 团队提供指导和技术支持。
- 所需资格
- 信息技术、工程或相关经验的学士学位。
- 在全球环境中支持企业协作或统一通信平台 7 年以上经验。
- 在 Microsoft Teams 方面有扎实的实践经验，包括会议、语音和 Teams Rooms。
- 在 Cisco Webex 和 Cisco Room Kits 方面有扎实的实践经验。
查看英文原文
Job Description
Fragomen is seeking a Senior Global Collaboration Programmer to design, implement, and support enterprise-grade collaboration platforms used by a globally distributed workforce. This role will be responsible for the stability, scalability, and continuous improvement of collaboration technologies including Microsoft Teams, Cisco Webex, Cisco Room Kits, and related AV and conferencing solutions.
The ideal candidate brings deep technical expertise, strong troubleshooting skills, and a service-oriented mindset, ensuring seamless communication and collaboration experiences across offices, regions, and time zones.
Key Responsibilities
- Design, deploy, and support global collaboration platforms, including Microsoft Teams (Chat, Meetings, Voice/Calling), Cisco Webex, and Cisco Room Kit–based conference room solutions.
- Lead the architecture and lifecycle management of collaboration tools, ensuring high availability, security, and performance.
- Administer and optimize Teams Rooms, Cisco Room Kits, cameras, microphones, displays, and room scheduling systems across global offices.
- Act as a senior escalation point for complex collaboration and AV issues, performing root cause analysis and driving permanent resolutions.
- Partner with network, security, and desktop teams to ensure optimal QoS, bandwidth utilization, and endpoint compatibility.
- Manage integrations between collaboration platforms and third-party tools (e.g., Outlook/Exchange, identity platforms, room booking systems).
- Develop standards, best practices, and documentation for collaboration services, room builds, and operational support.
- Support global rollouts, migrations, and upgrades (e.g., Teams enhancements, Webex updates, firmware upgrades for Room Kits).
- Monitor service health, usage, and adoption; recommend enhancements based on analytics and user feedback.
- Collaborate with vendors and service providers, including Microsoft and Cisco, to resolve issues and plan roadmap initiatives.
- Provide mentorship and technical guidance to junior engineers and regional IT teams.
Required Qualifications
- Bachelor’s degree in Information Technology, Engineering, or equivalent experience.
- 7+ years of experience supporting enterprise collaboration or unified communications platforms in a global environment.
- Strong hands-on experience with Microsoft Teams, including meetings, voice, and Teams Rooms.
- Strong hands-on experience with Cisco Webex and Cisco Room Kits (installation, configuration, and support).
- Solid understanding of networking concepts relevant to real-time communications (QoS, latency, jitter, firewalls, proxies).
- Experience supporting conference room AV hardware and peripherals in enterprise environments.
- Proven ability to troubleshoot complex, cross-platform collaboration issues.
- Excellent communication skills and ability to work with both technical and non-technical stakeholders.
Preferred Qualifications
- Microsoft Teams Administrator or Cisco Collaboration certifications (preferred).
- Experience supporting hybrid or cloud-based collaboration environments (Microsoft 365, Webex Control Hub).
- Familiarity with scripting or automation (PowerShell) for administration and reporting.
- Experience working in a professional services or legal environment.
- Exposure to ITIL-based service management practices.
All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.
Originally posted on Himalayas