Help Desk Specialist
关于概念+概念 Plus 是一个以使命为中心的技术解决方案提供商，将 IT 概念转化为联邦机构的影响力解决方案。总部位于 VA 费尔法克斯，我们带来了小企业的灵活性，响应能力和客户亲密性，结合着更大的公司的质量和基础设施。作为获奖的 Oracle 合作伙伴，我们在国防，情报，民事，卫生 IT 和部落部门提供创新解决方案。我们的高认证专家构建出提高效率，加速现代化并确保任务结果的系统。我们提供竞争性薪酬，全面的健康，牙科和视力保险，付费生命保险，带薪休假，11个付费度假，绩效奖励，学费退还，无限培训以及在合作，灵活和创新环境中繁荣的机会。更多信息请访问。关于帮助台专家为战斗收购大学在线学习生态系统提供 Tier‐1支持的角色。这一职位通过提供系统导航指南，解决技术挑战，并支持 WARU 学习管理体系及其相关工具来帮助大量用户社区。· 提供响应性，高质量的客户支持，以快速的环境来支持广泛的学习者，教师和工作人员 ·处理来自寻求支持的用户的接入电话，电子邮件和帮助桌票 ·跟踪未解决的问题以确保及时和完整的解决方案 ·将所有互动的精确细节输入到基于网络的门票和追踪平台中 ·协助帐户访问问题，系统导航，课程注册管理，登录问题以及在 Warrium 虚拟培训环境中的一般故障排除 ·专业化和同情心地沟通，消除困难情况并引导用户解决问题的方法 · 组织工作负载以有效地满足既定服务和性能基准资格 · 强大的书面和口头沟通能力 · 坚实的计算机技能和舒适的导航技术问题 · 在帮助桌，客户服务，呼叫中心或类似支持环境中经验；电子邮件支持体验是有益的 ·熟悉微软办公工具，特别是 Outlook,Word 和 Excel · 学历及以上 · 前期自定义
查看英文原文
About Concept Plus
Concept Plus is a mission-focused technology solutions provider that transforms IT concepts into impactful solutions for federal agencies. Headquartered in Fairfax, VA, we bring the agility, responsiveness, and customer intimacy of a small business combined with the quality and infrastructure of a larger firm.
Recognized as an award-winning Oracle partner, we have delivered innovative solutions across Defense, Intelligence, Civilian, Health IT, and Tribal sectors. Our highly certified experts build systems that drive efficiency, accelerate modernization, and ensure mission outcomes with certainty.
We offer competitive pay, comprehensive health, dental, and vision insurance, paid life insurance, paid time off, 11 paid holidays, performance bonuses, tuition reimbursement, unlimited training, and the opportunity to thrive in a collaborative, flexible, and innovative environment.
For more information, visit .
About the role
The Help Desk Specialist delivers Tier‑1 support for the Warfighting Acquisition University's online learning ecosystem. This position assists a large user community by providing guidance on system navigation, resolving technical challenges, and supporting account and course‑related needs across the WarU Learning Management System and its connected tools
What you'll do
- Deliver responsive, high‑quality customer assistance in a fast‑paced setting that supports a broad population of learners, instructors, and staff
- Handle incoming calls, emails, and help‑desk tickets from users seeking support
- Follow up on outstanding issues to ensure timely and complete resolution
- Enter accurate details of all interactions into a web‑based ticketing and tracking platform
- Assist with account access issues, system navigation, course enrollment management, login problems, and general troubleshooting within WarU’s virtual training environment
- Communicate with professionalism and empathy to de‑escalate difficult situations and guide users toward solutions
- Organize workload effectively to meet established service and performance benchmarks
Qualifications
- Strong written and verbal communication ability
- Solid computer proficiency and comfort navigating technical issues
- Experience in help‑desk, customer service, call center, or similar support environments; email support experience is beneficia
- Familiarity with Microsoft Office tools, especially Outlook, Word, and Excel
- Associate degree or higher
- Prior customer service experience (minimum one year) is desirable
- Familiarity with service management tools such as ServiceNow
- Must meet eligibility requirements to obtain a Public Trust clearance
Concept Plus is an Equal Opportunity Employer. As such, we will give your application full consideration without regard to your race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by federal, state, or local law.
Originally posted on Himalayas