客户经理
Account Manager
关于我们：
AI 需要一个新的基础设施层。我们正在 Modal 构建它。
每个计算时代都带来了之前基础设施无法支持的新工作负载：大型机、数据库和云。每次，重新构建底层的公司都定义了整个十年。AI 也不例外，只是它影响的是所有领域而非单一领域，而构建其底层的窗口现在正打开着。
我们的客户包括 Lovable https://modal.com/blog/lovable-case-study、Ramp https://modal.com/blog/how-ramp-built-a-full-context-background-coding-agent-on-modal、Cognition、DoorDash 和 Suno 等定义类别的公司。他们依赖 Modal 实现即时 GPU 访问、亚秒级容器启动和原生存储，因此可以简单地大规模提供低延迟推理、模型微调和生产就绪沙盒。
我们最近以 46.5 亿美元估值完成了 3.55 亿美元 C 轮融资，由 General Catalyst 和 Redpoint Ventures 领投。我们的年经常性收入已超过 3 亿美元，并自九月以来增长了五倍。
我们的团队包括知名开源项目的创建者（例如 Seaborn https://github.com/mwaskom/seaborn、Luigi https://github.com/spotify/luigi）、学术研究人员、国际奥林匹克奖牌得主以及经验丰富的工程和产品领导者
职位描述
我们在 Modal 招聘首批客户经理。你将向区域客户经理总监汇报，并成为该团队的创始成员。
这个职能目前尚未建立。没有既定的策略、没有区域地图、没有既定的行动方案。你从第一天起就将负责一个客户群，并同时建立相应的行动方案——从快速发展的 AI 初创公司到在 Modal 上运行关键基础设施的大型企业团队。
这是一个商业角色，设有营收目标。你将根据客户账户的留存和扩展情况进行评估。虽然你不会提供技术建议和实施方案，但这项工作本质上是技术性的。我们的客户是运行 GPU 工作负载、推理和批处理任务的工程师，你需要在这些对话中具备足够的专业能力。
我们招聘的是一位技术型客户经理。你曾在高度技术化且消费导向的公司工作过。你具备从现有客户中增长营收的商业直觉，并有足够的技术深度来判断哪些对话真正重要。你能够与 CxO 层面的高管一直到开发人员进行可信的协作。
查看英文原文
ABOUT US:
AI NEEDS A NEW INFRASTRUCTURE LAYER. WE'RE BUILDING IT AT MODAL.
Every era of computing brought new workloads that previous infrastructure couldn't support: mainframes, databases, and the cloud. Each time, the company that rebuilt the layer underneath defined the decade. AI is no different, except it touches everything instead of one slice, and the window to build the layer underneath it is open right now.
Our customers include category-defining companies like Ramp https://modal.com/blog/how-ramp-built-a-full-context-background-coding-agent-on-modal, Cognition, DoorDash, and Suno. They rely on Modal for instant GPU access, sub-second container starts, and native storage, so it's simple to serve low-latency inference, fine-tune models, and access production-ready sandboxes at scale.
We've passed $1B in annualized run rate, up 15x from a year ago. In October 2026 we raised a $750M Series D led by Accel at a $15.75B valuation.
Our team includes creators of popular open-source projects (e.g.,Seaborn https://github.com/mwaskom/seaborn,Luigi https://github.com/spotify/luigi), academic researchers, international olympiad medalists, and experienced engineering and product leaders with decades of experience.
ABOUT THE ROLE:
We're hiring the first Account Managers at Modal. You'll report to the Regional Director of Account Management and be a founding member of the team.
This function does not exist yet. There is no playbook, no territory map, no established motion. You'll own a book of business from day one and build the motion at the same time — from fast-moving AI startups to large enterprise teams running critical infrastructure on Modal.
This is a commercial role with a revenue target. You'll be measured on retention and expansion across your accounts. While you won't be delivering the technical recommendations and implementation, the work is technical by nature. Our customers are engineers running GPU workloads, inference, and batch jobs in production, and you need to hold your own in those conversations.
The profile we're hiring is a technical account manager. You've worked at companies that are deeply technical and consumption in nature. You bring the commercial instincts to grow revenue from an existing base and enough technical depth to know which conversation actually matters. And you can credibly work with a CxO all the way down to a Developer.
WHAT THE ROLE IS:
- A founding seat. You're helping build the AM function with us, not joining one that already runs. The account plans, expansion motions, and customer cadence you and the rest of the founding team figure out are what we scale to every AM we hire after you.
- A technical customer-facing role. You'll work directly with Developers and ML teams on what they're building and how Modal fits. You translate and triage the deeper technical work to FDEs and Product when it's needed.
- A book of business. You’ll own a set of accounts and be responsible for the revenue that comes from them. Expect to be meeting with customers in your first few days because the best playbooks are built from real experiences.
WHAT THE ROLE IS NOT:
- A traditional post-sales role. You're measured on revenue, not health scores.
- An on-call support function. You're not fixing bugs or triaging tickets. You're driving growth.
- A technical delivery role. You're not implementing for the customer. You know where the technical work goes and you pull in the right people.
- An inherited motion. Nothing is handed to you. If you identify gaps in process, tooling, or a playbook — you help build it.
- A single-lane job. Our priorities go customer → company → team → me. We focus on delivering maximum impact vs. "this is my job".
WHAT YOU'LL ACHIEVE:
- Build Modal's account management function and iterate on it as we scale the business
- Own and deliver on a revenue target across your book of accounts
- Grow an account's first use case, expand into a second, and drive standardization across the Modal platform
- Get fluent enough in Modal to hold your own with engineering teams on their workloads, and know when to pull in FDEs, Support, or Product
- Work with Sales, Solutions Architects, FDEs, Support, and Product to grow accounts and feed customer signal back into the roadmap
- Travel to customers as needed to support key accounts and drive expansion opportunities
WHAT YOU'LL NEED TO BRING:
- Customer-facing experience. You've owned a revenue target or supported a revenue target in a highly technical, consumption business.
- Technical depth. You work autonomously with Developers through CxOs and understand the core parts of the developer tech stack.
- AI builder. You're hands on building with AI tools — not just consuming workflows that were built for you.
- Ownership. You run your book of business and projects like you're the CEO of it. You're highly organized bringing stability, predictability, and pace to your work. You take action vs. waiting for direction.
- Learning velocity. You operate with the mindset of what I can do today vs. let me pick this up tomorrow. You move fast, take the learnings, and iterate on it.
- Cross-functional partner. Low ego, easy to work with, and highly accountable. You ask for feedback, you act on it, and you'd rather be corrected early than right late. Internal teams love working with you.
NICE-TO-HAVE:
- Experience as a Technical Account Manager, Solutions Engineer, Solutions Consultant, or similar type role
- Certification as an engineer (ex. Computer Science Degree, Professional Bootcamps)
- Early GTM hire experience at a fast-growing startup
- You've sat close to GPU spend, model training, or inference workloads