美国及加拿大企业与数据中心现场服务总监
Director, US & Canada Enterprise and Data Center Field Services
在这个职位上取得成功意味着：
这是该地区两个高级现场工程领导职位之一。总监负责美国和加拿大（US&C）企业及数据中心现场服务团队，对 across 企业基础设施、数据中心、网络、服务器、存储和高级现场工程服务的运营表现、财务成果、客户满意度和交付卓越性负责。
该职位确保一致的高质量服务交付，同时建立支持不断变化的客户需求的技术能力——包括人工智能基础设施和新兴技术。需要与全球现场服务领导层、销售、客户管理、人员管理、供应商管理和运营紧密合作，以履行合同承诺、推动盈利能力并支持战略增长。
服务交付领导
- 直接管理 US&C 企业及数据中心现场服务运营，确保在企业基础设施、数据中心、网络、服务器、存储和高级现场工程方面的交付卓越。
- 推动实现运营、合同、客户满意度和服务级别承诺。
- 领导解决关键客户、运营和业务升级问题。
财务与运营表现
- 负责区域运营表现，包括生产率、人力利用率和盈利能力。
- 与财务和运营部门合作，通过定期的运营审查和财务指标来管理表现。
- 识别提高成本效率、人员效能和服务成果的机会——所有工作都在预算范围内进行。
人员领导与能力建设
- 领导一个地理分布广泛的员工和分包商团队，与内部支持团队合作，确保适当的人员配置和资源分配。
- 制定与企业基础设施、数据中心支持和新兴技术未来业务需求相一致的技术人员策略。
- 在整个区域内推动领导力发展、继任计划和员工参与。
客户与业务增长
- 建立并维护与战略客户的高管关系，作为关键客户和重大升级的高管发起人。
- 支持销售和客户管理在增长计划、解决方案开发和运营准备规划中的工作。
- 确保区域能力与客户需求一致
查看英文原文
What success looks like in this role:
This position is one of two senior field engineering leadership roles in the region. The Director leads the US & Canada (US&C) Enterprise & Data Center Field Services organization, with accountability for operational performance, financial results, customer satisfaction, and delivery excellence across enterprise infrastructure, data center, networking, server, storage, and advanced field engineering services.
The role ensures consistent, high-quality service delivery while building technical capabilities that support evolving client demands — including AI infrastructure and emerging technologies. It requires close collaboration with Global Field Services leadership, Sales, Client Management, Workforce Management, Vendor Management, and Operations to fulfill contractual commitments, drive profitability, and support strategic growth.
Service Delivery Leadership
- Direct US&C Enterprise & Data Center Field Services operations, ensuring delivery excellence across enterprise infrastructure, data center, networking, server, storage, and advanced field engineering.
- Drive attainment of operational, contractual, client satisfaction, and service level commitments.
- Lead resolution of critical customer, operational, and business escalations.
Financial & Operational Performance
- Own regional operational performance, including productivity, labor utilization, and profitability.
- Partner with Finance and Operations to manage performance through regular operational reviews and financial metrics.
- Identify opportunities to improve cost efficiency, workforce effectiveness, and service outcomes — all within budget.
Workforce Leadership & Capability Development
- Lead a geographically dispersed workforce of employees and subcontractors, partnering with internal support teams to ensure appropriate staffing and resource allocation.
- Develop technical workforce strategies aligned to future business demands in enterprise infrastructure, data center support, and emerging technologies.
- Drive leadership development, succession planning, and employee engagement across the region.
Customer & Business Growth
- Establish and maintain executive-level relationships with strategic customers, serving as an executive sponsor for key accounts and major escalations.
- Support Sales and Client Management in growth initiatives, solution development, and operational readiness planning.
- Ensure regional capabilities align with customer requirements and market opportunities.
Data, Analytics & Continuous Improvement
- Use operational metrics, dashboards, and analytics to drive accountability and identify performance improvement opportunities.
- Lead continuous improvement initiatives focused on productivity, quality, customer experience, and operational efficiency.
- Provide executive reporting on regional performance, risks, opportunities, trends, and strategic priorities.
You will be successful in this role if you have:
Education
- Bachelor’s degree or equivalent experience required.
- Master’s degree preferred.
Experience
- 12+ years leading field services, managed services, infrastructure support, data center operations, or enterprise technology operations.
- 7+ years of progressive leadership managing large, geographically dispersed service delivery organizations.
- Proven accountability for operational financial performance, workforce management, and customer satisfaction.
- Experience managing mixed employee and subcontractor delivery models.
- Track record supporting strategic enterprise accounts and executive customer relationships.
Domain Expertise
Demonstrated experience in enterprise infrastructure support operations, including one or more of the following:
- Data Center Operations
- Server & Storage Support
- Enterprise Infrastructure Services
- Network Infrastructure Support
- Critical Facility Technologies
- Advanced Field Engineering Services
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
Originally posted on Himalayas