销售支持主管
Sales Support Executive
关键职责
为销售团队提供行政和运营支持。
准备并跟进报价、招标和商业提案。
处理客户采购订单并在ERP系统中创建销售订单。
与服务、运营、物流和仓库团队协调，确保产品和服务及时交付。
就询价、报价、交货时间表和订单状态与客户沟通。
维护准确的客户记录、销售文件和合同档案。
与供应商和厂商协调产品定价、交货时间和技术文档。
在需要时协助安排服务到场、船舶时间表和认证文件。
为已完成的项目准备发票和支持文件。
监控未决报价并跟进客户以最大化转化机会。
支持投标提交并确保所有必要文件完整。
通过高效的销售行政工作协助销售团队达成营收目标。
生成销售报告并在CRM/ERP系统中保持准确记录。
确保符合公司质量流程和海事行业要求。
执行管理层分配的其他任务。
任职要求
商务管理、海事研究、物流、工程或相关领域的文凭或学位。
至少2年销售支持、客户服务或销售协调经验。
在海事、海上、船厂、救生艇、海事安全或工程行业有经验者优先。
熟练使用Microsoft Office（Excel、Word、Outlook）。
有使用SAP、Microsoft Dynamics、Oracle或类似ERP系统的经验者优先。
优秀的沟通和人际交往能力。
强大的组织能力，能够处理多项优先任务。
细致、负责，能够独立工作。
以客户为中心，态度积极，具备良好的跟进能力。
优先经验
了解SOLAS要求和海事安全设备。
熟悉救生艇、吊架、救生船、释放装置或海事安全产品。
有支持船舶所有人、船舶管理公司、船厂或海上运营商的经验。
了解海事服务排程和认证流程者优先。
原始发布于Himalayas
查看英文原文
Key Responsibilities
Provide administrative and operational support to the Sales team.
Prepare and follow up on quotations, tenders, and commercial proposals.
Process customer purchase orders and create sales orders in the ERP system.
Coordinate with service, operations, logistics, and warehouse teams to ensure timely delivery of products and services.
Liaise with customers regarding enquiries, quotations, delivery schedules, and order status.
Maintain accurate customer records, sales documentation, and contract files.
Coordinate with suppliers and principals for product pricing, lead times, and technical documentation.
Assist in arranging service attendance, vessel schedules, and certification documentation where required.
Prepare invoices and supporting documents for completed jobs.
Monitor outstanding quotations and follow up with customers to maximise conversion opportunities.
Support tender submissions and ensure all required documentation is complete.
Assist the sales team in achieving revenue targets through efficient sales administration.
Generate sales reports and maintain accurate records within the CRM/ERP system.
Ensure compliance with company quality procedures and marine industry requirements.
Perform any other duties assigned by management.
Requirements
Diploma or Degree in Business Administration, Maritime Studies, Logistics, Engineering, or a related discipline.
Minimum 2 years of sales support, customer service, or sales coordination experience.
Experience in the marine, offshore, shipyard, lifeboat, marine safety, or engineering industry will be an advantage.
Proficient in Microsoft Office (Excel, Word, Outlook).
Experience using ERP systems such as SAP, Microsoft Dynamics, Oracle, or similar is advantageous.
Excellent communication and interpersonal skills.
Strong organisational skills with the ability to manage multiple priorities.
Meticulous, responsible, and able to work independently.
Customer-focused with a positive attitude and strong follow-up skills.
Preferred Experience
Knowledge of SOLAS requirements and marine safety equipment.
Familiarity with lifeboats, davits, rescue boats, launching appliances, or marine safety products.
Experience supporting vessel owners, ship management companies, shipyards, or offshore operators.
Understanding of marine service scheduling and certification processes is an added advantage.
Originally posted on Himalayas