公司服务总监
Director of Corporate Services
职位：企业服务总监（共享服务/企业支持）
职位概述：
企业服务总监负责并监督集中化支持职能，包括人力资源、信息技术、内部审计、业务流程和市场营销。
该职位对所有企业职能的治理、合规性、运营效率、成本优化和服务卓越负有责任。该职位确保支持服务结构合理、可扩展，并与整体业务战略保持一致。
主要职责：
1. 共享服务领导与治理
- 建立并领导一个集中化的共享服务框架，以支持业务增长。
- 定义运营结构、责任模型和服务交付标准。
- 确保企业支持职能与企业战略保持一致。
- 在各部门之间标准化政策、控制措施和治理机制。
2. 职能监督
- 在人力资源、信息技术、内部审计、业务流程和市场营销方面提供高管领导。
- 为每个职能设定可衡量的KPI和服务基准。
- 定期进行绩效评估，并在领导层推动问责制。
- 确保向运营团队提供无缝的支持服务。
3. 风险、合规与控制
- 监督内部控制和监管合规框架。
- 保持审计准备状态，并确保审计发现的整改。
- 实施全公司范围的风险监控和缓解策略。
- 保障运营完整性和政策遵守。
4. 财务管理
- 管理并监督企业服务职能的预算。
- 推动成本优化计划并提高运营效率。
- 监控服务成本指标和资源分配。
- 支持与高管领导的财务规划和业务绩效讨论。
5. 组织与人才战略
- 领导企业人才战略、继任计划和领导力发展计划。
- 加强绩效管理系统和员工参与计划。
- 在所有服务线中建立高绩效的领导团队。
6. 流程与系统改进
- 推动业务流程再造和标准化计划。
- 在支持职能中倡导自动化和数字化转型。
- 提高系统集成和操作流程效率。
7. 高级利益相关者管理
- 作为CEO和执行团队的战略顾问。
查看英文原文
Role: Director of Corporate Services (Shared Services / Enterprise Support)
Role Overview:
The Director of Corporate Services leads and oversees centralized support functions including Human Resources, Information Technology, Internal Audit, Business Process, and Marketing.
This role is accountable for governance, compliance, operational efficiency, cost optimization, and service excellence across all corporate functions. The position ensures that support services are structured, scalable, and aligned with overall business strategy.
Key Responsibilities:
1. Shared Services Leadership & Governance
- Establish and lead a centralized shared services framework to support business growth.
- Define operating structures, accountability models, and service delivery standards.
- Ensure alignment of corporate support functions with enterprise strategy.
- Standardize policies, controls, and governance mechanisms across departments.
2. Functional Oversight
- Provide executive leadership across HR, IT, Internal Audit, Business Process, and Marketing.
- Set measurable KPIs and service benchmarks for each function.
- Conduct regular performance reviews and drive accountability at leadership level.
- Ensure seamless support delivery to operational teams.
3. Risk, Compliance & Control
- Oversee internal controls and regulatory compliance frameworks.
- Maintain audit readiness and ensure remediation of audit findings.
- Implement enterprise-wide risk monitoring and mitigation strategies.
- Safeguard operational integrity and policy adherence.
4. Financial Stewardship
- Manage and oversee budgets across corporate service functions.
- Drive cost optimization initiatives and improve operational efficiency.
- Monitor cost-to-serve metrics and resource allocation.
- Support financial planning and business performance discussions with executive leadership.
5. Organizational & Talent Strategy
- Lead enterprise talent strategy, succession planning, and leadership development initiatives.
- Strengthen performance management systems and employee engagement programs.
- Build high-performing leadership teams across all service lines.
6. Process & Systems Improvement
- Drive business process re-engineering and standardization initiatives.
- Champion automation and digital transformation across support functions.
- Improve system integration and operational workflow efficiency.
7. Executive Stakeholder Management
- Serve as strategic advisor to the CEO and executive team.
- Partner closely with Operations leadership to ensure alignment.
- Present performance insights, risk updates, and strategic recommendations to C-Suite stakeholders.
Qualifications:
- At least 5 years of Director-level leadership experience
- Exposure to Motorcycle, Automotive, Retail, or FMCG industries
- Strong financial and business acumen
- Demonstrated C-Suite stakeholder management experience
- Proven ability to lead in a fast-scaling or high-growth environment
- Experience managing medium to large-scale organizations (500–1000 FTEs preferred)
Originally posted on Himalayas