有经验的Siebel支持工程师
Experienced Siebel Support Engineer
资深Siebel支持工程师
职能描述：
我们正在寻找一位经验丰富的Siebel支持工程师，具备扎实的Oracle Siebel CRM支持、维护和升级方面的专业知识。该职位涉及确保系统稳定性，解决生产环境问题，并支持升级和增强计划。
职责：
应用支持与维护
- 为Oracle Siebel CRM应用程序提供L2/L3生产支持。
- 监控系统性能，排查问题，确保系统可用性。
- 执行根本原因分析并实施长期解决方案。
- 按照SLA处理事件、服务请求和变更。
- 支持批处理作业、工作流和集成流程。
- 需要定期提供24x7的值班支持
- 负责记录与部署、故障排除和环境维护相关的流程和程序文档。
- 支持Siebel升级活动（如创新包升级、补丁）。
- 协助仓库合并、IRM和升级验证任务。
- 参与升级计划、测试和部署。
- 识别并解决与升级相关的问题和缺陷。
- 贡献升级文档和实施流程。
升级与迁移
配置与开发支持
- 协助Siebel配置（业务组件、Applets、工作流）。
- 排查关键领域的故障：
- Siebel Tools和配置层
- 工作流和运行时事件
- EAI集成和Web服务
- 支持小型增强和错误修复。
环境与发布支持
- 支持在Dev、Test、UAT和Production环境中的部署。
- 协助使用ADM/IRM流程进行代码迁移。
- 与发布团队合作，确保顺利部署。
性能与监控
- 分析日志并识别应用程序问题。
- 在与DBA和基础设施团队协作下支持性能调优。
- 监控系统健康状况并提出改进建议。
所需技能与资格：
- 4–8年Oracle Siebel CRM经验
- 具备Siebel升级和补丁工作的实际经验。
- 熟悉Siebel架构：
- 对象管理器、网关、企业服务器
- Siebel Web Server Extension (SWSE)
- 了解Siebel集成（EAI、Web Services、REST）。
- 精通MS Windows和Linux服务器及网络技术。
查看英文原文
Experienced Siebel Support Engineer
Functional Description:
We are looking for an experienced Siebel Support Engineer with strong expertise in Oracle Siebel CRM support, maintenance, and upgrades. This role involves ensuring system stability, resolving production issues, and supporting upgrade and enhancement initiatives.
Responsibilities:
Application Support & Maintenance
- Provide L2/L3 production support for Oracle Siebel CRM applications.
- Monitor system performance, troubleshoot issues, and ensure system availability.
- Perform root cause analysis and implement long-term fixes.
- Handle incidents, service requests, and changes in line with SLAs.
- Support batch jobs, workflows, and integration processes.
- Will have to provide periodic 24x7 OnCall support
- Responsible for documentation of processes and procedures relating to deployments, troubleshooting and environment maintenance for our applications.
- Support Siebel upgrade activities (e.g., Innovation Pack upgrades, patching).
- Assist with repository merge, IRM, and upgrade validation tasks.
- Participate in upgrade planning, testing, and deployment.
- Identify and resolve upgrade-related issues and defects.
- Contribute to upgrading documentation and implementation procedures.
Upgrade & Migration
Configuration & Development Support
- Assist with Siebel configurations (Business Components, Applets, Workflows).
- Troubleshoot issues across key areas:
- Siebel Tools and configuration layer
- Workflows and Runtime Events
- EAI integrations and Web Services
- Support minor enhancements and bug fixes.
Environment & Release Support
- Support deployments across Dev, Test, UAT, and Production environments.
- Assist in code migrations using ADM/IRM processes.
- Work with release teams to ensure smooth deployments.
Performance & Monitoring
- Analyze logs and identify application issues.
- Support performance tuning efforts in coordination with DBAs and infrastructure teams.
- Monitor health system and recommend improvements.
Required Skills & Qualifications:
- 4–8 years of experience with Oracle Siebel CRM
- Hands-on experience with Siebel upgrades and patching activities.
- Good understanding of Siebel architecture:
- Object Manager, Gateway, Enterprise Server
- Siebel Web Server Extension (SWSE)
- Exposure to Siebel integrations (EAI, Web Services, REST).
- Excellent working knowledge of MS Windows and Linux servers and network technologies.
- Moderate skills on TCP/IP, FTP/SFTP, networking concepts and understanding of firewalls and proxies required
- Knowledge of advanced Unix/Linux/Windows commands.
- Knowledge of Tomcat and Apache preferred.
- Experience in SQL for relational databases (Oracle)
- Prior experience in a Level 2 or Technical Helpdesk role preferred.
- Prior experience in a PCI environment or the Payment Industry preferred.
- Ability to utilize computer operating systems utilities.
- Strong communication, customer service, organizational skills, and strong troubleshooting skills are a must.
- Excellent oral and written communication skills, ability to work in a team environment, good customer interaction skills are desired.
Preferred Qualifications:
- Experience with Siebel Tools, Workflows, and basic scripting (eScript/VB Script).
- Experience with Open UI.
- Familiarity with release management processes.
- ITIL Service Mangement knowledge desirable
- Oracle Siebel certifications (a plus).
Soft Skills
- Good communication and collaboration skills.
- Ability to work in a fast-paced support environment.
- Strong attention to detail and ownership mindset.
Education:
· Bachelor’s degree in a related technical field or equivalent work experience. Each year of relative work experience may be substituted for a year of college education, up to two years.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $96,250 - $125,000.
Originally posted on Himalayas