账户代表
Account Representative
职位：客户代表（远程 - 美国）
与 Dura-Line 一起推动全球生活进步
Dura-Line 是 Orbia 的业务部门，正在寻找一位以客户为中心的客户代表加入我们的销售团队。这个全远程职位是客户的首要联系人，从定价和订单录入到发货和交付，全程支持客户。
如果您喜欢建立关系、解决问题、跨部门协作并提供卓越的客户服务，我们期待您的加入。
关于 Orbia 连接解决方案 Dura-Line：
加入 Dura-Line，这是 Orbia 连接解决方案业务的一部分，我们创造连接全球人们和信息的解决方案。作为全球领先的导管产品及配件制造商，Dura-Line 创造了支撑广泛市场全球连接的路径。质量、安全和可持续性是我们一切工作的核心，环保实践贯穿于我们的整个制造流程。成为 Orbia 共同使命的一部分，共同推动全球生活进步。
您将负责
- 作为指定客户账户的主要联系人 - 聚焦于超大规模客户账户
- 回应客户咨询并提供出色的服务
- 准备和管理报价、定价和采购订单
- 在 SAP 中处理客户订单并监控订单状态
- 与销售、生产、物流、计划和财务团队协调
- 传达发货更新、延误和订单变更
- 解决定价差异、投诉、退货和信用问题
- 维护准确的客户账户记录和报告
- 支持销售活动并监控账户表现
我们寻找的人选
- 高中毕业或同等学历；需要基本的数学和阅读理解能力
- 3年以上客户服务、账户管理、内部销售或订单管理经验
- 3年以上处理客户咨询、报价、定价、采购订单（PO）和发货跟踪的经验
- 强大的沟通和关系建立能力
- 必须熟练使用 Microsoft Office（Excel、Outlook、Word、Teams）
- 在快节奏环境中能够多任务处理和优先排序
- 强大的问题解决和分析能力
- 有 SAP 经验，有 ERP 或 CRM 经验，Salesforce 优先考虑
- 有制造业、分销业、工业、电信/数据通信或相关行业经验者优先
查看英文原文
Account Representative (Remote - US)
Advance Life Around the World with Dura-Line
Dura-Line, an Orbia business, is looking for a customer-focused Account Representative to join our Commercial team. This fully remote role serves as the primary point of contact for customers, supporting them from pricing and order entry through shipment and delivery.
If you enjoy building relationships, solving problems, working cross-functionally, and providing exceptional customer service, we'd love to hear from you.
About Orbia Connectivity Solutions Dura-Line:
Join Dura‑Line, an Orbia Connectivity Solutions business, where we create solutions that connect people and information across the globe. As a leading global manufacturer of conduit products and accessories, Dura‑Line creates the pathways that power connectivity across a wide range of markets worldwide. Quality, safety, and sustainability are at the core of everything we do, with environmentally responsible practices embedded throughout our manufacturing processes. Be part of our shared mission with Orbia to Advance Life Around the World.
What You'll Do
- Serve as the primary point of contact for assigned customer accounts- Focusing in Hyperscale Accounts
- Respond to customer inquiries and provide outstanding service
- Prepare and manage quotes, pricing, and purchase orders
- Process customer orders in SAP and monitor order status
- Coordinate with Sales, Production, Shipping, Planning, and Finance teams
- Communicate shipment updates, delays, and order changes
- Resolve pricing discrepancies, complaints, returns, and credits
- Maintain accurate customer account records and reporting
- Support sales activities and monitor account performance
What We're Looking For
- High school diploma or equivalent; basic math & reading comprehension skills required
- 3+ years of customer service, account management, inside sales, or order management experience
- 3+ years experience handling customer inquiries, quotes, pricing, purchase orders (PO), and shipment tracking
- Strong communication and relationship-building skills
- Must have high proficiency with Microsoft Office (Excel, Outlook, Word, Teams)
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving and analytical skills
- SAP experience, ERP or CRM experience, Salesforce highly preferred
- Manufacturing, distribution, industrial, telecommunications/data communications, or related industry experience preferred
Why Join Dura-Line?
- Remote opportunity
- Collaborative and supportive team environment
- Career growth and development opportunities
- Exposure to multiple business functions
- Opportunity to make a direct impact on customer satisfaction and business success
At Dura-Line, we are committed to Advancing the World Together by connecting communities through innovative infrastructure solutions.
The compensation for this position is typically range from $42,000-$60,000/year.
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. The compensation package may also include short and long-term incentive compensation. We offer a comprehensive benefits package that includes healthcare coverage, USA 401(k) retirement savings plan, paid company holidays, paid vacation time, paid sick time, parental leave, short- and long-term disability leave, education reimbursement, and an employee assistance program. At Orbia, we are committed to taking care of our employees and believe in providing comprehensive support so you can thrive at work and home.
JOIN OUR GROWING TEAM TODAY!
As part of Orbia Connectivity Solutions, Dura-Line offers an exciting work environment and career opportunities in a continuously growing company. We are committed to attracting, developing, and retaining a diverse workforce that reflects our global customer base.
Acquisition based on this vacancy is not appreciated and unsolicited applications from third parties will not be accepted.
All employees are subject to pre-employment Background Check and Drug Screening and employment is contingent upon successful clearance of both.
Orbia is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.
Originally posted on Himalayas