WAH iRecruit Engage 2025
WAH iRecruit Engage 2025
职位名称：
WAH iRecruit Engage 2025
职位描述
客户支持专员 I 的职责是根据客户需求，通过来电、外拨电话或互联网与客户进行沟通。该职位提供客户服务支持，并解决客户产品或服务方面的常规问题。
核心职责
- 确保为客户提供的服务符合合同规定的关键绩效指标（‘KPI’）
- 明确客户要求；深入理解，使用决策支持工具和资源，为客户提供适当的解决方案
- 认真倾听客户的需求和关切；在建立客户关系的同时展现同理心
- 按照约定的流程，以礼貌、友好且专业的态度接待客户
- 保持对客户产品和/或服务的基本了解
- 准备完整准确的工作内容，按要求正确记录账户信息
- 参与提升客户满意度和业务表现的活动
- 推荐额外的产品和/或服务
- 在呼叫跟踪数据库中跟踪、记录和检索信息
- 通过引用已发布资料、次级来源或更高级别的员工来回应客户咨询
候选人背景
- 建议拥有高中文凭，并有三到六个月的相关经验
- 礼貌且具有强烈客户服务意识
- 具备良好的计算机导航技能和 PC 知识
- 能够有效进行书面和口头沟通
- 可靠且注重细节
- 具备多任务处理能力，包括能够灵活适应并快速应对变化
- 能够在快节奏、高产出的工作环境中处理重复性工作
- 能作为团队成员以及独立工作
- 在所有客户接触情境中表现出耐心；包括保持愉快且专业的语气和态度
- 能够根据需要轮班
- 根据地点和/或项目，可能需要额外的经验/技能
- 工作要求可能因国家而异，且不会违反任何当地法律
职业框架角色
具备执行简单流程中常规任务所需的基本技能，但缺乏特定程序或产品的知识。在紧密监督和明确的程序下工作。开始熟悉客户。
查看英文原文
Job Title:
WAH iRecruit Engage 2025Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions/Core Responsibilities
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Candidate Profile
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
- Job requirements may vary by country and will not contravene any local laws
Career Framework Role
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
PHL NCR QC Work-at-HomeLanguage Requirements:
Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Originally posted on Himalayas