Customer Experience Executive
在 Probe 集团，我们是由激情驱动的，由好奇心驱动的和更好的目标丰富的。我们努力工作并喜欢一个好挑战 （或多个）.在太平洋和亚洲各地的客户中，我们并不陌生于大思维和创新思想来实现巨大成功。我们致力于做事比前一天更好，我们的指数增长是我们坚持这一道德的活证。在 Probe,期待以不同的方式思考，挑战规范，找到你的目的。顾客服务代理将负责协助客户和管理任务为顾客护理客户和店员。· 发送适当的电子邮件/通信给商店，以解决客户询问并协助向客户交付订单。· 从在线购物商店产品的客户进行电话通话，电子邮件查询和直播聊天，并解决他们的询问。·通过电子邮件处理客户服务网反案例的询问。• 在电话后更新客户账号有适当的说明和详细信息。·偶尔对澳大利亚客户服务团队和网络商店进行调用，协调向客户提供商品。· 处理和回复客户电子邮件 /SMS /直播聊台。· 如需要，将关键问题提交管理层。确保按照质量评估指南进行处理。
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At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific and Asia, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
The Customer Care Agent will be responsible for assisting customers and administrative tasks for Customer Care customers and store members.
- Send appropriate emails/communication to the stores to resolve customer enquiries and assist in the delivery of orders to customers.
- Answer phone calls, email enquiries and Live Chat from customers who are shopping online for store products and resolving their enquiries.
- Handle enquiries via email from the Customer Care web feedback cases.
- Updating customers’ accounts with appropriate notes and details after the call.
- Occasional outbound calls to the Australia customer service team and online stores to coordinate the delivery of the items to the customers.
- Process and respond to customer emails/SMS/Live Chat.
- Escalate the critical issues to the Management, where required.
- Ensuring the process is followed as per the QA guidelines.
Originally posted on Himalayas