预约专员/电话销售主管 - 英国公司
Appointment Setter/Telesales Executive - UK Company
职位：预约专员/电话销售主管 - 英国客户
薪资：£ 650–£ 1,000（14,000 - 22,000 磅 - 强烈匹配） £ 750–£ 850（16,000 - 18,000 磅 - 有经验者）
工作时间与条件：周一至周五 - 英国营业时间
职位概述：
我们正在寻找有抱负、专业且以结果为导向的电话销售主管，为我们的现场评估人员生成合格的预约。该职位重点是与企业主、使用者、物业经理和财务决策者进行沟通，识别业务税率节省的机会，并安排与潜在业务税率申诉相关的预约，涉及估值办公室机构（VOA）的检查、挑战、申诉（CCA）流程。VOA 允许纳税人通过检查、挑战、申诉流程在英格兰和威尔士对业务税率估值提出异议。[gov.uk], [gov.uk]
成功候选人将负责外拨推销，识别符合条件的情况，克服异议，并创造高质量的预约机会，从而转化为客户指示。
职责：
- 对潜在的商业物业使用者和业主进行外拨电话。
- 识别可能有业务税率申诉或审查依据的企业。
- 在安排预约前根据公司标准对机会进行资格审核。
- 为现场评估人员与决策者和高级利益相关者安排高质量的会议。
- 清晰解释审查物业应税价值的潜在好处。
- 在 CRM 系统中准确记录客户信息和通话结果。
- 管理后续活动，并通过销售管道培育潜在客户。
- 达成并超越预约设置、转化和活动目标。
- 保持对业务税率制度和持续估值发展的深入了解。
- 时刻以专业和道德的方式代表公司。
要求
资格要求：
寻找南非本地候选人！
销售技能
- 至少 2 年电话销售、预约设置或外拨销售经验。
- 强大的异议处理和成交技巧。
- 有实现 KPI 和销售目标的显著业绩记录。
- 优秀的电话沟通和表达能力。
- 能够快速与高级决策者建立信任。
- 坚韧、自我驱动、目标导向。
技术知识
- 了解英格兰和威尔士的非住宅（业务）税率制度。
查看英文原文
Position: Appointment Setter/Telesales Executive - UK Client)
Salary: £ 650–£ 1,000 (14,000 - 22,000 rand- Strong Fit) £ 750–£ 850 (16,000 - 18,000 rands- experienced)
Working Hours & Conditions: Monday to Friday - UK Business Hours
ROLE OVERVIEW:
We are seeking ambitious, professional, and results-driven Telesales Executives to generate qualified appointments for our Field Assessors. The role focuses on engaging business owners, occupiers, property managers, and finance decision makers to identify opportunities for business rates savings and secure appointments relating to potential Business Rates Appeals under the Valuation Office Agency (VOA) Check, Challenge, Appeal (CCA) process. The VOA allows ratepayers to challenge their business rates valuation through the Check, Challenge, Appeal process in England and Wales. [gov.uk], [gov.uk]
The successful candidate will be responsible for outbound prospecting, identifying qualifying circumstances, overcoming objections, and creating high-quality appointment opportunities that convert into client instructions.
RESPONSIBILITIES:
- Conduct outbound calls to prospective commercial property occupiers and owners.
- Identify businesses that may have grounds for a Business Rates Appeal or review.
- Qualify opportunities against company criteria before arranging appointments.
- Book high-quality meetings for Field Assessors with decision-makers and senior stakeholders.
- Clearly explain the potential benefits of reviewing a property's rateable value.
- Accurately record customer information and call outcomes within the CRM system.
- Manage follow-up activity and nurture prospects through the sales pipeline.
- Meet and exceed appointment-setting, conversion, and activity targets.
- Maintain a thorough understanding of the Business Rates system and ongoing valuation developments.
- Represent the company professionally and ethically at all times.
Requirements
QUALIFICATIONS:
Looking for South African Based candidates!
Sales Skills
- Minimum 2 years' telesales, appointment setting, or outbound sales experience.
- Strong objection handling and closing skills.
- Proven track record of achieving KPIs and sales targets.
- Excellent telephone manner and communication skills.
- Ability to build credibility quickly with senior decision-makers.
- Resilient, self-motivated, and target driven.
Technical Knowledge
- Understanding of the Non-Domestic (Business) Rates system in England and Wales.
- Knowledge of Rateable Values and how they impact Business Rates liabilities.
- Awareness of the VOA Check, Challenge, Appeal process.
- Understanding of circumstances that may justify a Business Rates review or appeal.
- Ability to explain complex rating concepts in straightforward business terms.
IT Skills
- CRM experience.
- Microsoft 365 proficiency.
Desirable Experience
Previous experience within:
- Business Rates consultancy
- Commercial property
- Property surveying
- Financial services
- Legal services
- Business-to-business (B2B) telesales
Understanding of:
- Rating Lists
- Material Change of Circumstances (MCC)
- Transitional Relief
- Empty Property Rates
- Rate Mitigation and Reliefs
Key Performance Indicators (KPIs)
· Outbound calls completed.
- Decision-maker conversations achieved.
- Qualified appointments booked.
- Appointment attendance rates.
- Conversion of appointments to client instructions.
- Revenue generated from successful instructions.
- CRM data quality and compliance.
What Success Looks Like
A successful Telesales Executive consistently generates qualified meetings with businesses that have realistic potential for Business Rates savings, provides Field Assessors with fully qualified opportunities, and contributes directly to securing new client instructions for Business Rates Appeals and related rating consultancy services.
Originally posted on Himalayas