客户关怀实习生
Customer Care Intern
职位描述
关于我们：
拥有二十多年经验，Fortray 在 IT 招聘、培训和服务领域表现出色。作为 IT 招聘人员，我们连接顶尖人才与数字技术领域的全球机会，提供合同、临时和永久职位，涵盖多个行业、职位、薪资和地点。我们的专业团队确保您的招聘或求职过程受益于经验丰富的专家，他们深入了解您的领域。Fortray 还是一个全球在线训练营，帮助职业转型者在短短四周内获得关键的数字技能，打开 lucrative（高薪）科技职业的大门。
我们严格的课程涵盖网络安全、云计算、数据分析、编程、项目管理、DevOps、AI/ML 等。实践性学习和行业专家的指导使我们的就业率高达 95%。超过 1000 门每月直播课程、实际项目和丰富资源，使 Fortray 脱颖而出。我们的导师计划、灵活的日程安排和一对一职业辅导将引导您走向成功。加入 1000+ 名满意毕业生，通过 Fortray 开启他们的科技职业生涯。
此外，作为托管服务提供商（MSP），我们提供全球托管 IT 服务，包括网络安全、云解决方案和 IT 咨询，针对各种规模的企业，强调以用户为中心，从咨询到持续支持，确保无缝的技术运营。
职位目的 – 概述
职位名称：客户关怀实习生
项目详情：
这是一个为期 6 个月的培训项目，有转为正式员工的可能。
培训期间将提供每月津贴。
地点：完全远程
必须具备 2 至 3 小时的备用时间，22 至 24 英寸显示器带 HDMI 电缆，桌子、椅子和安静的工作环境。
时间安排：
• 周一至周五：BST 时间上午 9 点至下午 6 点
• 周六：BST 时间上午 10 点至下午 3 点
职位职责：
- 及时准确地通过电话、电子邮件或聊天回复客户/客户的查询
- 识别客户/客户的需求并帮助客户使用特定功能
- 将有关技术问题和与客户有用讨论的信息更新到我们的内部数据库/CRM 中
- 监控社交媒体上的客户投诉并主动提供协助
- 与团队成员分享功能请求和有效的解决方法
- 收集客户反馈并与我们的产品、销售和市场团队分享
- 协助培训初级客户支持代表
- 更新 CRM（Change curr
查看英文原文
Job Description
About Us:
With over two decades of expertise, Fortray excels in IT Recruitment, Training, and Services. As IT Recruiters, we connect top talent with global opportunities in the digital technology sector, offering contract, temporary, and permanent placements across various industries, roles, salaries, and locations. Our specialized teams ensure your recruitment or job search benefits from seasoned experts who deeply understand your sector. Fortray is also a global online boot camp, helping career changers gain vital digital skills in just four weeks, opening doors to lucrative tech careers.
Our rigorous curriculum covers cybersecurity, Cloud computing, Data analytics, Coding, Project Management, DevOps, AI/ML, and more. Practical, hands-on learning and mentorship from industry experts result in a remarkable 95% placement rate. With over 1,000 monthly live classes, real-world projects, and extensive resources, Fortray stands out. Our mentorship program, flexible schedules, and 1:1 career coaching guide your success. Join 1,000+ satisfied graduates on their journey to tech careers through Fortray.
Additionally, as a Managed Service Provider (MSP), we offer global managed IT services, including cybersecurity, cloud solutions, and IT consultancy, tailored to businesses of all sizes, emphasizing user centricity from consultation to ongoing support, ensuring seamless technology operations.
Purpose of the Job – Overview
Job Title: Customer Care Intern
Program Details:
This is a 6-month trainee program with the potential for a permanent position.
A monthly stipend will be provided during the training period.
Location: Fully Remote
Must have a 2 to 3 Hours Backup, 22 to 24” Monitor with HDMI Cable, Table, Chair and Quite place to
work.
Timings:
• Monday to Friday: 9 AM to 6 PM BST
• Saturday: 10 AM to 3 PM BST
About the Role
Position Responsibilities:
- Respond to customer/clients queries in a timely and accurate way, via phone, email or chat
- Identify customer/clients needs and help customers use specific features
- Update our internal databases/CRM with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
- Update CRM (Change current course to completed modules)
- Handle complicated queries which are not resolved by the first contact person.
Specific Knowledge, Skills or Abilities Required:
- Recent graduates with a Bachelor’s degree in Marketing, Communications, Business, or a related field.
- Familiarity with our industry is a plus
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough case
Program Details:
This is a 6-month trainee program with the potential for a permanent position.
A monthly stipend will be provided during the training period.
Originally posted on Himalayas