医疗接待员
Healthcare Receptionist
职位：医疗接待员
工作时间：美国时间（上午9点-下午5点 EST）
全职，远程办公。
薪资：南非兰特（ZAR）
我们正在寻找一位高度有条理、富有同理心且注重细节的医疗接待员。
医疗接待员将负责从初次接触客户到完成所需文件及服务协调的整个入院流程。该职位需要优秀的沟通能力、强烈的责任心以及专业处理敏感患者和家庭信息的能力。
理想的候选人应具备医疗行政工作经验。
主要职责
- 作为潜在客户、家庭和转介来源的第一联系人。
- 回应有关ABA疗法服务的电话、邮件和咨询。
- 在入院过程中收集并核实患者和家庭的信息。
- 收集所需的文件，包括保险信息、转介、医疗记录和其他支持性文件。
- 验证保险资格和福利（如需）。
- 与保险公司、医疗专业人员、转介来源和内部团队进行协调。
- 审核转介，并在推进案件前确保所有必要信息已收到。
- 在组织的系统中维护准确且最新的患者记录。
- 根据需要安排评估、咨询和其他预约。
- 跟进家庭和转介来源，了解未完成的文件或下一步行动。
- 向内部团队清晰传达入院状态。
- 识别缺失或错误的信息，并采取适当措施解决问题。
- 确保所有入院活动准确完成，并在规定时间内完成。
- 保持保密性，并遵守适用的医疗隐私和数据保护要求。
- 在入院过程中为家庭提供专业、富有同理心和积极的体验。
- 协助与入院、转介、授权和入职相关的行政任务。
- 要求
- 具有医疗行政工作经验
- 优秀的英文书面和口头沟通能力
- 强烈的关注细节和准确性
- 优秀的组织能力和时间管理能力
- 能够专业处理机密和敏感信息
- 能与家长和照护者良好沟通
查看英文原文
Position: Healthcare Receptionist
Working Hours: US Hours (9am-5pm EST)
Full-Time, Remote Work.
Salary: South African Rand (ZAR)
We are looking for a highly organized, compassionate, and detail-oriented Healthcare Receptionist.
The Healthcare Receptionist will be responsible for managing the intake process from the initial point of contact through to the completion of required documentation and coordination of services. This role requires excellent communication skills, strong attention to detail, and the ability to handle sensitive patient and family information professionally.
The ideal candidate will have experience in healthcare administration.
Key Responsibilities
- Serve as the first point of contact for prospective clients, families, and referral sources.
- Respond to phone calls, emails, and inquiries regarding ABA therapy services.
- Collect and verify patient and family information during the intake process.
- Gather required documentation, including insurance information, referrals, medical records, and other supporting documents.
- Verify insurance eligibility and benefits where required.
- Coordinate with insurance providers, healthcare professionals, referral sources, and internal teams.
- Review referrals and ensure all required information is received before moving cases forward.
- Maintain accurate and up-to-date patient records within the organization's systems.
- Schedule assessments, consultations, and other appointments as required.
- Follow up with families and referral sources regarding outstanding documentation or next steps.
- Communicate the intake status clearly to internal teams.
- Identify missing or incorrect information and take appropriate action to resolve issues.
- Ensure all intake activities are completed accurately and within required timelines.
- Maintain confidentiality and comply with applicable healthcare privacy and data protection requirements.
- Provide a professional, empathetic, and positive experience for families throughout the intake process.
- Assist with administrative tasks related to admissions, referrals, authorizations, and onboarding.
Requirements
- Previous experience in healthcare administration
- Excellent written and verbal English communication skills.
- Strong attention to detail and accuracy.
- Excellent organizational and time-management skills.
- Ability to handle confidential and sensitive information professionally.
- Comfortable communicating with parents, caregivers, healthcare providers, and insurance companies.
- Strong computer literacy and ability to learn new systems quickly.
- Ability to work independently in a remote environment.
- Reliable internet connection and a professional home-office setup.
- Ability to work US business hours.
Originally posted on Himalayas