Senior Customer Solutions Engineer (US West Coast)
在 Sysdig,我们相信云安全不是妥协 - 这是承诺。从一开始，我们的使命是明确的：帮助组织以正确的方式确保云中的创新。我们创造了 Falco,这是云威胁检测的开放标准，并继续带领云安全市场，提供运行时间见解，开放创新和代理业务。作为超过60%的财富500强公司所信任的技术制造商，Sysdig 为团队提供实时清晰度来快速行动并捍卫最重要的东西。文化在这里重要。我们认为多样性推动更强大的想法，开放对话驱动更敏的决策。作为最好的工作地点和过去5年来发展最快的德勤公司之一，我们在这里提高云安全和职场文化的标准。如果你有深入挖掘的热情，渴望挑战传统，以及想建立更好的事情，Sysdig 是正确的地方。你将做什么？通过成功规划和成果绘制，推动客户业务评估 (CBR) 和与技术及非技术利益相关者进行持续战略接触点，促进客户业绩目标与 Sysdig 的技术能力之间的协调，并积极识别风险和优化，扩张和创新机会，领导并为帮助客户释放 Sysdig 平台的全部价值提供实践研讨会做出贡献。通过健康监测，技术诊断和利益相关者调整早期确定和减轻账户风险 做客户需求的倡导者，与产品和工程合作，协调路线图计划 伙伴与支持和专业服务确保高质量的解决方案和有效的问题解决 Mentor junior CSM/CSE 并为最佳实践，流程改进和内部启用做出贡献 你将带来5年以上的客户成功，解决方案工程，技术帐户管理或在 SaaS 或网络安全公司的战略/技术咨询经验证明
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At Sysdig, we believe cloud security isn't a compromise - it's a promise. From the start, our mission has been clear: to help organizations secure innovation in the cloud, the right way.
We created Falco, the open standard for cloud threat detection, and continue to lead the cloud security market with runtime insights, open innovation, and agentic Al. Creators of technology trusted by over 60% of the Fortune 500, Sysdig gives teams the real-time clarity to move fast and defend what matters most.
Culture matters here. We believe diversity fuels stronger ideas, and open dialogue drives sharper decisions. Recognized as a Best Place to Work and one of Deloitte's fastest-growing companies for the past 5 years, we're here to raise the standard for what cloud security and workplace culture should be.
If you have the passion to dig deeper, the desire to challenge convention, and the curiosity to build something better, Sysdig is the right place for you.
What you will do
Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers — building trust from engineers to the C-suite
Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices
Drive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping
Lead Customer Business Reviews (CBRs) and ongoing strategic touchpoints with both technical and non-technical stakeholders
Develop deep knowledge of customer environments to proactively identify risks and opportunities for optimization, expansion, and innovation
Lead and contribute to hands-on workshops that help customers unlock the full value of the Sysdig platform
Support Sales in renewal and expansion discussions by demonstrating measurable value realization and usage growth
Identify and mitigate account risk early through health monitoring, technical diagnostics, and stakeholder alignment
Be an advocate for customer requirements, partnering with Product and Engineering to align roadmap initiatives
Partner with Support and Professional Services to ensure high-quality solutions and efficient issue resolution
Mentor junior CSMs/CSEs and contribute to best practices, process improvements, and internal enablement
What you will bring with you
5+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company
Proven experience managing enterprise customer relationships and navigating complex organizations
Hands-on experience installing and troubleshooting solutions on Kubernetes; experience working with container based solutions
Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP
Experience with scripting and API integration to support and troubleshoot technical solutions
Demonstrated success driving measurable customer outcomes and leading executive-level engagements
Strong business acumen and the ability to translate technical capabilities into business impact for both engineers and executives
Experience managing issues, performing root cause analysis, and driving resolution
Excellent communication, presentation, and stakeholder-management skills
Background in cybersecurity or DevSecOps is a strong plus
What we look for
A strategic, consultative, customer-first mindset with the ability to influence senior stakeholders
One or more of CKAD / CKA / CKS certifications
Experience with Linux, Helm, Terraform, Kubernetes, and cloud platforms
Self-motivated, proactive, and adaptable — comfortable navigating fast-paced, evolving environments
Strong empathy, patience, and a genuine passion for working with customers
Curiosity and comfort operating across both technical and business domains
Coachability and a team-oriented, collaborative, learning-driven attitude
Experience working with Sysdig and/or Falco is a plus
When you join Sysdig, you can expect:
Extra days off to prioritize your well-being
401(k) Retirement Savings Plan with a 3% company match
Maternity and Parental Leave
Mental health support for you and your family through the Modern Health app
Full health benefits package for you and your family
The U.S. annual compensation range for this full-time position is between $130,000 and $163,000 /year. Actual offers may be higher or lower than this range based on a variety of factors, including your work location, job-related experience and education.
We would love for you to join us! Please reach out even if your experience doesn’t perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career path is different.
Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.
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