VMware Support Engineer (NSX)
斯宾纳克支持为全球许多最知名和受尊敬的品牌提供了全球企业软件支持，管理服务和基于项目的咨询。我们于2008年创立的客户关注，商业完整性，严格标准以及专业知识深度使我们赢得了104个国家的超过1,300家组织的信任和忠诚。我们的专门的国际团队与每个客户密切合作，确保他们获得特殊的定制服务，为其运营成功铺平道路。今天，Spinaker Support 很自豪成为行业中第三方软件支持服务提供商。VMware,Oracle,SAP,JD Edwards 和微软。我们迫切需要一个经验丰富的 VMware L3支持工程师：·偶尔在小时后，周末和假期为紧急客户问题提供支持。·必须具有优秀的客户关注和沟通，友好的互动和激情来帮助客户解决他们的软件问题。· 在线和远程连接到客户系统的环境中解决客户问题的能力。· 作为全球团队的一部分，确保有效的合作，以帮助解决客户问题在24x7日电支持模式下。· 从开始到结束，通过追踪问题的客户满意度来提高，尽量减少老龄化案件。· 在要求时提供技术问题的根源分析。·协助创建和维护相关知识文章。· 与其他内部利益相关者合作，根据需要增强整体客户体验。· 培养最佳实践和新方法；· 职能技能要求：· 最低5年经验在 VMware 核心技术上高级支持层面。· 处理关键客户情况的经验。· NSX-T 架构知识：了解管理人员，控制者，运输节点，边缘节点，TPE. · 逻辑切换和路由知识：细分创建和管理，Tier-0和 Tier-1门口设计 · 分布式防火墙 (DFW) 和网关防火墙的理解：微分区，规则创建和优化以及组合对象和政策 · 了解边缘服务：负载平衡器配置，NAT 和 VPN. · VMware vSphere 的知识是强制性的。在 vCenter,ESXi,网络和 vDS （vS 分布式交换机）上实践经验。• 了解休息 API,曲和邮政师是 m
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Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for VMware, Oracle, SAP, JD Edwards and Microsoft.
We have an immediate need for an experienced VMware L3 Support Engineer:
- Occasional after hours, weekends and holidays support for urgent customer issues.
- Must have excellent customer focus and communication, friendly interaction and passion to help customers with their software issues.
- Ability to troubleshoot customer issues in an environment where online and remotely connected to the customer’s systems.
- Work as part of a global team ensuring effective collaboration to help resolve customer issues in a 24x7 follow the sun support model.
- Drive customer satisfaction by tracking issues from start to closure, minimizing aging cases.
- Provide when requested root cause analysis for technical issues.
- Assist with creating and maintaining relevant knowledge articles.
- Work with other internal stakeholders as needed to enhance the overall customer experience.
- Strong analytical and problem-solving skills
- Promote best practise and new methodologies
Role skill requirements:
- Minimum 5 years’ experience across VMware core technologies at a senior support level.
- Experience in handling critical customer situations.
- Knowledge of NSX-T Architecture: Understanding Managers, Controllers, Transport Nodes, Edge Nodes, TEPs.
- Understanding of Logical Switching & Routing: Segment creation and management, Tier-0 and Tier-1 gateway design
- Understanding of Distributed Firewall (DFW) and Gateway Firewall (GFW): Micro-segmentation, Rule creation and optimization and Grouping objects and policies
- Understanding of Edge Services: Load balancer configuration, NAT and VPN.
- Knowledge of VMware vSphere is mandatory. Hand-on experience on vCenter, ESXi, VM networking and vDS (vSphere Distributed Switch).
- Knowledge of Rest API, Curl and Postman is mandatory. Understanding of the HTTP response code, able to craft Rest API call (GET, POST, PUT and DELETE).
- Knowledge of Certificates is needed. Understand the concept of Self-signed, CA certificates.
- Proficiency on Linux/UNIX is mandatory. Able to navigate the directories and filing system, to use shell commands in a troubleshooting environment.
- Proficiency in Networking is mandatory. In-depth understanding of L3 networking protocols including switching technologies, routing fundamentals, IP subnetting and Address Management, fire walling, load balancers, Security trust zones, Management Networks, VPN and network design
- Proficiency in Packet Capture/Wireshark is mandatory. Able to navigate through the complexity of the network virtualization.
- Familiarity with systems management concepts, processes and standards (e. g. SNMP); capacity/performance management and tuning; and storage and network management.
- Certifications required: Linux: LPIC-1, LPIC-2. Networking: CCNA, CCNP is a plus, VMware: VCP, VCP-NV, VCAP-NV is a plus
We are committed to fair and equitable compensation practices. As such, compensation will ultimately be in line with the labor market data, and the location in which the position is filled. Final compensation for this role will be determined by various factors such as education, experience, knowledge, skills, and abilities of the candidate, and alignment with labor market data and geographic location.
US - Pay Transparency
$125,000—$135,000 USD
For California based applicants, see our CCPA policy here - Privacy Policy
Originally posted on Himalayas