ServiceNow QA分析师
ServiceNow QA Analyst
位置：远程（美国）
资质要求：必须为美国公民或永久居民，具备获得公共信任的资格
薪资范围：95K – 110K
LTS 正在寻找一名 ServiceNow QA 分析师，以支持退伍军人事务部（VA）项目的应用交付、测试、发布协调、平台运维和治理活动。
ServiceNow QA 分析师将在确保平台增强功能在整个软件开发生命周期中的质量、可靠性和成功交付方面发挥重要作用。该职位将与开发人员、业务分析师、项目经理和其他技术利益相关者紧密合作，执行测试活动，识别和跟踪缺陷，协调发布准备，并支持生产部署。
理想的候选人应具备扎实的软件质量保证基础，拥有出色的组织能力、沟通能力和细致入微的注意力，并能够在敏捷企业环境中同时处理测试和发布管理活动。
你将负责：
- 对 ServiceNow 平台功能和增强功能执行功能测试、回归测试、集成测试和用户验收测试。
- 在开发生命周期中与开发人员、业务分析师、项目经理和技术利益相关者合作，审查需求、评估可测试性，并确保满足质量检查点。
- 支持 ServiceNow 自动化测试框架（ATF）的实施和使用。
- 编写和维护全面的测试计划、测试用例、测试数据和支持性测试文档。
- 识别、记录、验证并跟踪软件缺陷直至解决。
- 协调发布准备活动并执行部署验证。
- 编写并发布平台部署、增强功能和更新的发布说明。
- 跟踪发布日程、变更记录、实施文档及相关部署活动。
- 支持平台治理、合规性和操作流程。
- 协助质量与运营报告、指标和持续改进计划。
- 向适当的工程技术及项目利益相关者传达测试状态、发布准备情况、风险、问题和依赖关系。
- 参与敏捷交付活动，跨团队协作以支持及时、高质量的平台发布。
我们寻找的人选：
- 信息技术、计算机科学、商业等相关专业的学士学位
查看英文原文
Location: Remote (U.S.)
Clearance: U.S. Citizen or Permanent Resident Required with the ability to obtain a Public Trust
Salary Range: 95K – 110K
LTS is seeking a ServiceNow QA Analyst to support application delivery, testing, release coordination, platform operations, and governance activities for a Department of Veterans Affairs (VA) program.
The ServiceNow QA Analyst will play an important role in ensuring the quality, reliability, and successful delivery of platform enhancements throughout the software development lifecycle. This individual will work closely with developers, business analysts, project managers, and other technical stakeholders to execute testing activities, identify and track defects, coordinate release readiness, and support production deployments.
The ideal candidate combines a strong foundation in software quality assurance with excellent organization, communication, and attention to detail and is comfortable operating across both testing and release management activities within an Agile enterprise environment.
What You’ll Do:
- Execute functional, regression, integration, and user acceptance testing for ServiceNow platform capabilities and enhancements.
- Collaborate with developers, business analysts, project managers, and technical stakeholders throughout the development lifecycle to review requirements, assess testability, and ensure quality checkpoints are met.
- Support the implementation and use of the ServiceNow Automated Test Framework (ATF).
- Develop and maintain comprehensive test plans, test cases, test data, and supporting testing documentation.
- Identify, document, validate, and track software defects through resolution.
- Coordinate release readiness activities and perform deployment validation.
- Prepare and publish release notes for platform deployments, enhancements, and updates.
- Track release schedules, change records, implementation documentation, and related deployment activities.
- Support platform governance, compliance, and operational procedures.
- Assist with quality and operational reporting, metrics, and continuous improvement initiatives.
- Communicate testing status, release readiness, risks, issues, and dependencies to appropriate technical and program stakeholders.
- Participate in Agile delivery activities and collaborate across teams to support timely, high-quality platform releases
What We're Looking For:
- Bachelor’s degree in Information Technology, Computer Science, Business, or a related field with 3+ years of relevant professional experience; or 5+ years of relevant experience in lieu of a degree.
- 3–5 years of experience in quality assurance, software testing, platform operations, release management, or a related IT discipline.
- Experience working with ServiceNow and enterprise platform environments.
- Strong knowledge of test planning, test execution, defect management, and software development lifecycle (SDLC) practices.
- Experience supporting functional, regression, integration, and/or user acceptance testing.
- Understanding of Agile methodologies and experience working within Agile software delivery teams.
- Experience coordinating software or platform releases, including release readiness, deployment validation, change tracking, and supporting documentation.
- Strong documentation skills with the ability to develop and maintain test cases, test plans, release documentation, and operational artifacts.
- Excellent stakeholder communication and collaboration skills.
- Strong organization, attention to detail, analytical thinking, and problem-solving capabilities.
- Ability to obtain and maintain client-required access as needed.
Nice to Have:
- ServiceNow Certified System Administrator (CSA) certification.
- Additional hands-on experience working with the ServiceNow platform.
- Experience implementing or working with ServiceNow Automated Test Framework (ATF).
- Knowledge of ITIL practices, Change Management, and Release Management.
- Familiarity with APIs and enterprise integrations.
- Understanding of basic scripting concepts.
- Experience supporting enterprise or federal IT environments.
What’s in it for you?
The opportunity to support high visibility federal missions in IT and healthcare
A culture that values innovation, growth, collaboration, and quality
Access to cutting-edge tools and technologies
Comprehensive benefits for you and your family
A career path that rewards ambition and performance
If you’re ready to push boundaries, sharpen your skills, and join a team that is passionate about building what’s next, we’d love to meet you. Apply today and let’s build a future together!
LTS shares salary ranges to promote transparency. Compensation ranges are provided for informational purposes, and final compensation may vary based on experience, skills, location, and role requirements.
LTS is committed to offering eligible employees comprehensive benefits that will provide them with options intended to meet their needs and the needs of their family.
Originally posted on Himalayas