出海雷达

虚拟咨询经理

Manager, Virtual Advice

市场运营限定地区(需当地身份)
公司Thrivent Financial for Lutherans
薪资$94,389 - $127,703/年
工作地点United States
地域资格限定地区(需当地身份)
时区要求日间重叠约 9 小时,基本正常作息
用工类型Full Time
发布时间22 天前
数据来源Himalayas
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注意地域限制:该职位明确限定在 United States 招聘。如果你是位于中国大陆的求职者,通常需要当地工作身份才能投递,或需与雇主确认是否接受独立合同(Contractor)形式合作。

负责领导一支由10-15名全国持证顾问组成的团队,通过电话、屏幕共享和视频为全美50个州的客户提供服务。管理团队绩效和销售成果,确保在所有层级——业务、团队和顾问——目标得以实现。负责推动团队年收入超过150万美元。与更广泛的销售领导团队合作,确保客户体验和核心期望的一致性。

该职位可以是美国境内的远程岗位。
职责与责任:

  • 负责团队年收入超过150万美元
  • 对80万名客户的留存和参与度负责
  • 定期领导并开展团队及个人辅导,每天和每周进行,以培养强大的咨询销售技能,提供基于建议的推荐,并促进专业发展和职业成长
  • 根据人员流失和未来增长需求,负责招聘和人才选拔
  • 提供入职培训,确保快速上手和技能发展
  • 与内部卓越中心合作,确保团队成员获得成功所需的培训和资源,同时培养自主性
  • 建立并培养以组织文化、使命、愿景和价值观为中心的文化
  • 愿意并有能力身先士卒——即通过案例工作展示知识和技能,并偶尔参与客户通话以支持团队
  • 与销售总监合作进行季度业务规划并管理绩效期望
  • 负责提供所需信息、参与决策,并根据预算决策进行操作

请描述该职位将与哪些受众互动,以及对这些角色的影响程度。

该职位必须理解客户需求、组织的会员理念和服务标准,以有效带领团队提供一致且积极的客户体验。他们需要经常处理工作标准、流程改进和员工绩效问题,涉及业务便利性、渠道冲突、客户服务和监管要求等方面。

该职位必须理解销售流程和销售的基本要素,以识别流程改进和适当的培训、技术或其他变更,从而提高客户满意度。必要的改进可能需要数小时的时间。

查看英文原文

Responsible for leading a team of 10-15 nationally licensed advisors that serve clients in all 50 states through phone, screen share, and video. Manages performance and sales results to ensure goals are reached across all levels – the business, the team, and advisors. Responsible for driving team revenue of $1.5M+ annually. Collaborates with broader sales leadership team to ensure delivery of a consistent approach to client experience and core expectations.

This can be a remote position within the US.DUTIES & RESPONSIBILITIES:

  • Responsible for team revenueof$1.5M+
  • Accountablefortheretention and engagement of a combined 800kclients.
  • Lead anddeliversteam-based and individual coachingregularly,ondailyandweeklybasis,tocultivatestrong consultative sales skills, deliver advice-based recommendations, and foster professional development and career growth.
  • Responsible forconductinginterviewsandmakingtalentselectionsbasedon attrition and future growthrequirements.
  • Provides onboardingandtraining that ensures strong speed to productivity and skill set development.
  • Collaborateswiththe internal centers of excellenceto ensure team membersreceivethe training and resources necessaryforsucceed, all whilebuilding self-sufficiency.
  • Build and foster a culture centered aroundthe organization’sculture, mission,visionand values.
  • Willingness and ability to lead from the front – i.e.,demonstratingknowledge and skills through case work and occasionally joining client calls to support your team.
  • Partner with sales director to conduct quarterly business planning and manage performance expectations.
  • Responsible for contributing to information needed, decision making, andtooperatingin line with budgetary decisions.

Describe below the audience this role will interact with and level of influence they will have on those roles.

This position must understand customer needs, the organization’s member philosophy, and service standards to effectively lead the team to provide a consistent and positive client experience. They will regularly need to address working standards, process improvement, and employee performance as it relates to ease of doing business, channel conflict, client service, and regulatory requirements.

This position must understand sales process and fundamental elements of the sale toidentifyprocess improvement andappropriate training, technological, or other changesrequiredto improve client satisfaction. Necessary improvements can take hours or months and may require legal, field supervision, compliance, processing, and other department involvement and engagement.

This position is regularly tasked with communicating decisions, requests, and information to FRs and field leaders. This may require actively engaging multiple information systems and departments for background before formulating a response. Such work requires response within hours or days.

QUALIFICATIONS & SKILLS:

Required:

  • College degree in business, management, related business field, or equivalent experience.
  • Prior experience as a financial advisor.
  • Possession of a FINRA Series 7, 63/65 or 66 and Life/Health Insurance licenses is highly desired.and must beobtained within120daysof hire/transfer.
  • 5+ years’ experience of leading a team of 8 or more direct reports is highly desired.
  • Must be eligible to be Securities and Insurance licensed in all 50 states and the District of Columbia
  • Previousexperience in financial planning, investment products, and insurance products.
  • Prior training and experience with consultative, needs-based sales models (Integrity Selling or similar)
  • Experience leadingchangein a fast-paced, high-growthenvironment.
  • Prior experience working in a team setting to achieve results.
  • Belief inorganization’score values and mission.
  • Driven andresults oriented.
  • Client-centric.
  • Great communicationskills.
  • Outgoing, positive, and energetic.
  • Empathetic.
  • Strong organization skills.

Preferred:

  • Advanced Designation (CFP® orChFC, or CLU) is desired.
  • Salesforce experience
  • Money Guide Pro (or other planning tool) experience
  • Experience working in virtual sales

Pay TransparencyThrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $94,389.00 - $127,703.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status,genetic information, or any otherstatus protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.
Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to or call 800-847-4836 and request Human Resources.
#RemoteOriginally posted on Himalayas

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