高级客户解决方案经理，体育与娱乐（美国远程，EST时间）
Senior Client Solutions Manager, Sports & Entertainment (US Remote, EST Hours)
Kyra 是一家企业级网红营销平台，与 SharkNinja、Coach、H&M、Ray-Ban 和 Converse 等品牌合作。我们的平台管理整个生命周期——创作者发现、活动管理、内容审核、付款、分析以及跨 TikTok、Instagram 和 YouTube 的 AI 驱动智能。
💡 职位概要
你负责 Kyra 最大的企业客户（数百万美元的品牌合作）组合，并以他们的增长作为衡量标准。留存率、扩展和净收入留存是你的考核指标。
💡 你将负责的内容
这是一个商业角色，而非交付角色。你负责留住企业客户，推动其增长，并确保交付足够干净，使增长不会受到威胁。
- 收入。你在所负责的客户中承担净收入留存目标。你保护它并推动其增长。
- 关系。你是品牌方高级利益相关者的可信赖战略合作伙伴，而不是活动联系人。
- 系统。你是 Sales、Strategy、Campaigns、Paid 和 Product 之间的纽带，确保它们保持一致并高效运作。
- 预警。当出现任何偏差（表现、范围、关系或利润率）时，你能在两个季度前察觉并解决，避免问题发生。没有意外，没有慌乱，只有稳定的商业责任。
- 标准。你领导一个由 CSM 或初级 CSM 组成的小团队，他们的表现和客户工作是你需要提升的。
🎯 主导关系
在产品发布、季节性活动和持续项目中，负责客户关系。跨团队多线程推进。建立信任。在表现需要改善时直接沟通。
📈 将洞察转化为策略
将数据转化为清晰、可执行的计划。展示 KPI（参与度、EMV、销售提升、联盟影响）的表现，并解释其意义。
🤖 以 AI 为先
你需要每天使用 AI 来压缩报告、建模续约、准备升级销售和整合客户数据，从而节省时间用于更有价值的事情，比如管理关系。
🔍 全流程负责交付
管理时间表、范围、预算和执行，涵盖种子活动、付费活动和整合活动。确保工作符合品牌调性、按时完成且在利润率范围内。
📊 保护并增长收入
管理续约时间表。识别升级销售机会。推动净收入留存。能够自信地用真实数据谈论账户增长。
💾 用数据优化下一步
预测表现。优化中期活动。将经验应用到下一个项目中
查看英文原文
About Kyra
Kyra is an enterprise influencer marketing platform working with brands like SharkNinja, Coach, H&M, Ray-Ban, and Converse. Our platform manages the full lifecycle — creator discovery, campaign management, content review, payments, analytics, and AI-powered intelligence across TikTok, Instagram, and YouTube.
💡 The role in a nutshell
You own a portfolio of Kyra's largest enterprise accounts (multi-million-dollar brand partnerships) and you're measured on whether they grow. Retention, expansion, and Net Revenue Retention are your scoreboard.
💡 What You'll Own
This is a commercial role, not a delivery one. You keep enterprise clients, grow them, and run delivery cleanly enough that growth is never at risk.
- Revenue. You carry an NRR target across your book. You protect it, and you grow it.
- The relationship. You're the trusted strategic partner to senior brand-side stakeholders, not the campaign contact.
- The system. You're the connective tissue between Sales, Strategy, Campaigns, Paid, and Product, and you keep them aligned and operating efficiently.
- The early warning. When something drifts (performance, scope, relationship, or margin) you see it two quarters out and fix it before it becomes a problem. No surprises. No scrambling. Just steady, commercial ownership.
- The standard. You lead a pod of CSMs and/or Junior CSMs. Their performance and their client work is yours to elevate.
🎯 Lead the Relationship
Own client relationships across launches, seasonal campaigns, and always-on programs. Multi-thread across teams. Build trust. Have direct conversations when performance needs to improve.
📈 Turn Insight into Strategy
Translate data into clear, actionable plans. Present performance against KPIs (engagement, EMV, sales lift, affiliate impact) and explain what it means.
🤖 AI-First
You'll be expected to use AI daily to compress reporting, model renewals, prep upsells, and synthesise client data, so you can buy back time for the things that add value, like managing the relationship.
🔍 Own Delivery End-to-End
Manage timelines, scopes, budgets, and execution across seeding, paid, and integrated campaigns. Keep work on-brand, on-time, and within margin.
📊 Protect & Grow Revenue
Manage renewal timelines. Identify upsell opportunities. Drive Net Revenue Retention. Be able to speak confidently about account growth with real numbers.
💾 Use Data to Improve What's Next
Forecast performance. Optimise mid-campaign. Apply learnings to the next program. Reporting informs decisions; it's not a recap.
🛡️ Keep the System Tight
Keep tracking clean. Watch team capacity. Fix what's inefficient. Make sure client feedback doesn't get lost.
What We're Looking For
- We're looking for someone who has:
- 6+ years in influencer or creator marketing, with real time on large or enterprise accounts
- Hands-on campaign fluency, with genuine command of Meta and TikTok
- A track record of account growth and retention you can quantify, so bring the numbers
- You've been measured against revenue, retention, or NRR before, and you know what moved them
- Direct people-leadership experience. You've run 1:1s, managed workload, and lifted the performance of people you're responsible for
- AI-native. You build AI tools into your daily work for faster execution, sharper insight, and smarter workflows
- You should be commercially sharp, operationally reliable, and able to speak confidently about the revenue impact of the accounts you've managed.
Traits That Matter
Curious. Commercially aware. Direct. Adaptable. Strong at building trust. Open to feedback. You don't avoid hard conversations. You don't wait for issues to escalate. You don't need constant direction.
What Success Looks Like
6 months in: renewals are planned early, NRR targets are on track, expansion opportunities are clearly mapped, delivery runs smoothly, and leadership trusts your forecast.
Benefits
🌎 Remote-first, so you can work from wherever you do your best work
🌴 Annual Time Off: 25 days PTO + bank holidays, 4 company-wide days off (Kyra Days), 3 wellness days, and paid sick leave each year
📚 Growth: Annual Learning & Development budget to invest in your skills
💰 Rewards: Annual bonus scheme to recognise great work
🩺 Healthcare coverage for US-based team members
👉 Tips for Application
AI is core to how we operate. Use it to elevate your work. But everything in your application should reflect your own judgement and experience.
💟 Support
If you have a condition or require an adjustment to our interview process - please let us know so we can make adjustments to support you. Please note that when you submit an application or resume, your data will be processed in line with our privacy policy.
Compensation Range: $100K - $110K
Originally posted on Himalayas