Bank Support Analyst - Loans
职位简介：银行支持分析师 - 贷款远程定位时间 8:00-5:00 （周末晚上7点-1点）你是一个拥有优秀客户服务经验的行业主吗？加入我们不断增长的银行支持分析员贷款团队，你将利用自己的技能快速解决客户问题，并以及时，准确和相关的方式向银行提供信息，同时确保客户满意度和高质量。通过提供快速和准确的服务，促进客户忠诚度。关键责任 ·通过电话和网页支持门户网站回答支持问题建立和维护与客户关系。· 响应工作队列并及时解决问题；升级复杂性质的问题。研究问题以找到满足客户的解决方案。· 展示了借款应用程序功能的基本知识，包括辅助产品/服务。· 提供有关客户问题和关切的信息给适当的 CSI 部门 · 持续学习 CSI 产品以满足该部门的技能水平和目标。· 履行其他任务根据所分配的工作要求。工作要求教育和认证：与2年大学或贸易学校相当的教育或职业知识。技能和能力：· 客户服务经验。· 愿意学习。· MS Office 套件，非常舒适使用 Excel. ·分析思维能力，有能力研究和解决问题经验：至少1年的相关工作经验：· 经验和深入了解贷款需要，最好是贷款处理。·任何包括二级市场贷款和经销商贷款的经验都优先。· CSI 核心 NuPoint 和贷款 (LNS) 的经验受到高度重视.·辅助产品的经验有帮助：· RMS -风险管理系统 · CVS - 担保评估系统 · NET - NuPoint 例外追踪 · 客户服务经验要求。· 银行业务经验，最好。地点：远程，将强烈考虑在帕多卡，KY 地区的候选人 （如果你住在办公室附近有一个公司）.
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Job Description:
Bank Support Analyst - Loans
Remote position
Hours 8 am - 5 pm CST (rotating coverage Sat 7am-1pm CST)
Are you a go-getter with excellent customer service experience? Join our growing Loans team as a Bank Support Analyst where you will use your skills to quickly resolve customer issues, and provide information to banks in a timely, accurate and relevant way, all while ensuring customer satisfaction and a high level of quality.
JOB SUMMARY
Bank Support Analysts ensure delivery of excellent customer service through fast, accurate communication and coordination with other departments to resolve bank customer inquiries. They are the first point of customer contact for any Loan service inquiries. They build and maintain business relationships with clients by providing prompt and accurate service to promote customer loyalty.
KEY RESPONSIBILITIES
- Build and maintain relationships with customers by responding to support questions via phone and web-based support portal.
- Responds to a work queue and resolves issues in a timely manner; escalates issues of a complex nature. Researching issues to find a resolution that satisfies the customer.
- Demonstrates a basic knowledge of Loan application functionality, including ancillary products/services.
- Provides information to the appropriate CSI department regarding customer issues and concerns
- Continuous learning of CSI’s products to meet skill levels and goals of the department.
- Performs other duties as assigned.
JOB REQUIREMENTS
Education & Certifications: Education or job knowledge equivalent to a 2-year college or trade school.
Skills and Competencies:
- Customer service experience.
- Willingness to learn.
- MS Office suites, very comfortable using Excel.
- Analytical mindset with the ability to research and solve problems
Experience: A minimum of one (1) year of relevant work experience related to the following skills:
· Experience and deep understanding of Loans required, preferably loan processing.
· Any experience that includes secondary market loans and dealer loans preferred.
- Experience with CSI Core NuPoint and Loans (LNS) is highly regarded.· Ancillary Products experience helpful:
- RMS - Risk Management System
- CVS - Collateral Valuation System
- NET - NuPoint Exception Tracking
- Customer service experience required.
- Banking experience, preferred.
Location: Remote, will Strongly consider candidates in the Paducah, KY area (if you live near an office there is an expectation that you will go in the office 2 days a week).
Travel: No travel typically required.
As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit
CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary
CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at and we will work with you to meet your accessibility needs.
For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com)
Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.
Originally posted on Himalayas