行政协调员/客户服务协调员

Administrative Coordinator / Customer Service Coordinator
Heritage Builders
Position Summary
We are seeking a highly organized and customer-focused Job Coordinator to support daily operations by managing job closeouts, invoicing, customer follow-up, and project coordination. The ideal candidate is detail-oriented, proactive, and able to effectively communicate with customers, vendors, and internal teams to ensure a seamless experience from project completion through final billing.
Key Responsibilities
· Close completed jobs accurately and efficiently.
· Prepare and process customer invoices in a timely manner.
· Follow up with customers regarding completed work, satisfaction, and outstanding items.
· Coordinate schedules, documentation, and communication between customers and internal teams.
· Maintain accurate project records and update company databases.
· Track job status and ensure all required paperwork is completed before final closeout.
· Assist with collections by following up on outstanding invoices when needed.
· Address customer questions and concerns professionally and promptly.
· Communicate project updates to customers and stakeholders.
· Support office operations and administrative tasks as assigned.
Qualifications
· Previous experience in customer service, project coordination, administrative support, or related role
· Strong organizational and time management skills.
· Excellent verbal and written communication skills.
· Ability to manage multiple priorities in a fast-paced environment.
· Proficiency with Microsoft Office Suite (Outlook, Word, Excel).
· Experience with invoicing, billing, and CRM systems preferred.

• High attention to detail and problem-solving abilities.

• Must have High Speed Internet

• EST and or CST time zone required

Preferred Experience
· Construction, roofing, restoration, or home services industry experience is a plus.

• Experience handling customer follow-up and job closeout processes.

• Prior experience Working remotely preferred

Benefits
· Competitive pay - $25.00-$28.00 Hourly
· Health, dental, and vision insurance
· Paid time off and holidays
· Professional development opportunities/Supportive team environment
Salary: $25.00- $28.00Originally posted on Himalayas