催收专员
Collections Associate
Elastic，搜索AI公司，让每个人都能实时使用所有数据找到所需答案，释放企业和个人的潜力。Elastic搜索AI平台被超过50%的财富500强企业使用，将搜索的精准性和AI的智能相结合，使每个人都能加速实现重要成果。通过利用所有结构化和非结构化数据——更有效地保障和保护隐私信息——Elastic基于云的完整搜索、安全和可观测性解决方案帮助组织实现AI的承诺。
#### **职位职责**
收款分析师的主要职责是收取应收账款。该职位需要具备良好的时间管理和沟通能力。
#### **你将负责**
- 收取企业间账款，以减少应收账款并最小化坏账风险。
- 通过电子邮件和电话联系客户，确保未结余额的回收。根据需要进行账户对账，解决任何账户差异。
- 解决未应用和未识别的现金付款，确保正确记入客户账户。
- 与有逾期账款的客户协商还款计划。处理客户信用卡付款。
- 处理客户的信用卡拒付问题。
- 在24至48小时内回应客户咨询。
- 与管理层沟通，确定是否需要对逾期账户采取进一步行动。
#### **你需具备**
- 对工作充满热情和自豪感，具备强大的学习能力，并能将变化和挑战视为改进的机会。
- 有在快节奏、高增长、全球化环境中工作的经验，熟悉构建和优化必要的流程以支持持续增长。
- 2年以上应收账款与收款相关工作经验
- 良好的沟通能力，包括口头和书面表达
- 注重细节，具备扎实的分析能力和多任务处理能力
- 优秀的客户服务和创造性解决问题能力
- 能够独立工作，合理安排优先级，在分布式、动态、快节奏且以截止日期为导向的环境中同时平衡多个项目
- 熟悉与多个利益相关者合作解决问题，能够与高层领导互动
查看英文原文
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.
#### **What is The Role**
The primary responsibility of the Collection Analyst is to collect payments on outstanding Accounts Receivables. This individual should possess strong time-management and communication skills.
#### **What You Will Be Doing**
- Collect on business-to-business accounts in an effort to reduce Accounts Receivable and minimize bad debt exposure.
- Contact customers, via email and phone, to secure outstanding balances.Perform account reconciliations, as needed, to resolve any account discrepancies.
- Resolve Unapplied and Unidentified Cash Payments to ensure proper posting to the customer account.
- Work with customers that have delinquent balances to negotiate payment plans.Process customer credit card payments.
- Address any credit card declines with the customer.
- Respond to customer inquiries within a 24 - 48-hour time period.
- Confer with management to determine if additional actions are required for delinquent accounts.
#### What You Bring
- High level of enthusiasm and pride in your work, you have a strong ability to learn, and you see change and challenges as opportunities to make things better.
- You have experience in a fast-paced, high-growth, global environment and you are no stranger to building and optimizing the processes necessary to keep us growing without stumbling.
- 2+ years of professional experience in A/R & Collections
- Strong communication skills, both verbal and written
- Strong attention-to-detail, robust analytical skills and multitasking capabilities
- Strong customer service and creative problem solving skills
- Strong ability to work independently, prioritize and balance multiple projects simultaneously in a distributed, dynamic, fast-paced and deadline driven environment
- Accustomed to working with multiple stakeholders to resolve issues, ability to interact with senior leadership and internal partners
- Proficiency in MS Office, G-Suite applications, advanced Excel skills including pivot tables and VLOOKUPs
#### Bonus Points
- Flexibility to scale to different opportunities as they arise within the department to broaden your overall skills
- Positivity! We each love what we do and believe that a positive attitude matters
- Experience in SAAS/software industryExperience with foreign currency and multiple international subsidiaries EMEA, APAC, NA
- Experience with Netsuite, Salesforce and G Suite
- Degree preferably in Accounting, Finance, or Business
### **Additional Information - We Take Care of Our People**
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
- Competitive pay based on the work you do here and not your previous salary
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
- Up to 40 hours each year to use toward volunteer projects you love
- Embracing parenthood with minimum of 16 weeks of parental leave
Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.
We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email [candidate_accessibility@elastic.co](mailto:candidate_accessibility@elastic.co). We will reply to your request within 24 business hours of submission.
Applicants have rights under Federal Employment Laws, view posters linked below: [Family and Medical Leave Act (FMLA)](https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf) Poster;[Pay Transparency Nondiscrimination Provision](https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf) Poster; [Employee Polygraph Protection Act (EPPA)](https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppabw.pdf) Poster and [Know Your Rights](https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights.pdf) (Poster)
Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.
Please see [here](https://www.elastic.co/legal/applicant-privacy-statement) for our Privacy Statement.