Content Evaluator – Bilingual (French and English)- Flexible Hours
印多达 （纳斯达克：INOD）是一个全球数据工程公司。我们相信数据和人工智能 (AI) 是不可分离的联系。我们的使命是通过提供可信赖规模的 AI 系统所需的数据，评估框架和人力专业知识来实现人工智能的负责任进步。我们为生成型 AI / AI 构建者和采用者提供一系列可转移解决方案，平台和服务。在每年关系中，我们尊重我们的36+遗产，为客户提供最高质量的数据和卓越结果。角色概述我们正在寻找详细的评估人员来对企业 AI 客户支持产品进行人力质量评价。你将使用提供商业知识基础来评估和比较人工智能模型响应与复杂的评估条目。· 模型评价：在基本，经验和运营方面审查并分辨人工智能生成的客户互动 （例如行动忠诚度，信实性，幻觉，合规性，音调和交付）: · 意图和事实验证：根据任务 UI 中的权威商业来源 （FAQ,产品目录，SOP）对客户的信息性 (R1) 和交易性 (R2) 查询进行基准。·质量保证：参与双重审查流程和每天校准审计以确保评级之间的协议并确定实地真实的绩效目标。·性能目标：提供精确评估你将在这个角色中壮成长 如果你有：·客户服务背景：以前在客户服务，呼叫中心，零售或通过电子邮件，聊天或电话处理客户通信方面经历 （高度优先）. ·英语能力：· 法语技能：具有强大的语言，品牌声音，语法和细微调度的特殊写作能力。· 分析精确性：能够严格遵守多层次评估指南，复杂逻辑树木和技术规范，而不变化。· 技术适应性：使用专门的网络工具和标签接口的舒适性。请注意招聘诈骗涉及假地声称代表雇主的人或组织.Innodata 将永远不会在申请过程中要求支付，银行信息或敏感个人信息。为了了解更多
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Innodata (Nasdaq: INOD) is a global data engineering company. We believe that data and Artificial Intelligence (AI) are inextricably linked. Our mission is to enable the responsible advancement of artificial intelligence by providing the data, evaluation frameworks, and human expertise required to build AI systems that can be trusted at scale. We provide a range of transferable solutions, platforms, and services for Generative AI / AI builders and adopters. In every relationship, we honor our 36+ year legacy delivering the highest quality data and outstanding outcomes for our customers.
Role OverviewWe are seeking detail-oriented evaluators to conduct human quality evaluations for an enterprise AI customer support product on Instagram, WhatsApp, and Messenger. You will evaluate and benchmark AI model responses against complex evaluation rubrics using provided business knowledge bases.
What You’ll Own:
- Model Evaluation: Review and score AI-generated customer interactions across Foundational, Experiential, and Operational dimensions (e.g., Action Fidelity, Faithfulness, Hallucination, Compliance, Tone, and Handoff).
- Intent & Fact Verification: Benchmark both informational (R1) and transactional (R2) customer queries against authoritative business sources (FAQs, product catalogs, SOPs) within the task UI.
- Quality Assurance: Participate in dual-review processes and daily calibration audits to ensure inter-rater agreement and establish ground-truth performance targets.
- Performance Targets: Deliver precise evaluation
You’ll Thrive in This Role If You Have:
- Customer Service Background: Prior experience in customer service, call centers, retail, or handling customer communications via email, chat, or phone (highly prioritized).
- English Proficiency: Exceptional written English skills with a strong command of tone, brand voice, grammar, and nuance.
- French Proficiency: Exceptional written French skills with a strong command of tone, brand voice, grammar, and nuance.
- Analytical Precision: Ability to strictly follow multi-tier evaluation guidelines, complex logic trees, and technical rubrics without deviation.
- Tech Adaptability: Comfort using dedicated web-based tools and labeling interfaces.
Please be aware of recruitment scams involving individuals or organizations falsely claiming to represent employers. Innodata will never ask for payment, banking details, or sensitive personal information during the application process. To learn more on how to recognize job scams, please visit the Federal Trade Commission’s guide at
If you believe you’ve been targeted by a recruitment scam, please report it to Innodata at and consider reporting it to the FTC at .
Originally posted on Himalayas