客户体验与技术专员
CX & Technology Specialist
L0105 Lithia 总部
Lithia & Driveway | CX 与技术专家
在 Lithia & Driveway（纽约证券交易所代码：LAD），我们的成功由高绩效团队推动，为客户提供“汽车购买轻松无忧”的体验。我们通过数百家门店以及关键关联业务——Driveway、DFC 和 GreenCars，打造简单、透明和便捷的客户体验，贯穿车辆所有权的整个生命周期。我们构建了一种零售模式，推崇创业型领导力、以人为本的增长，以及创造可能性的战略，推动我们实现潜能。
我们正在寻找一名客户体验（CX）与技术专家，帮助优化我们经销商生态系统中的数字客户体验。该职位结合技术专长、供应商管理、运营咨询和绩效分析，以推动采用率提升、改善客户参与度并最大化技术投资回报。
如果你对汽车零售、客户体验和新兴技术充满热情，这将是一个可以大规模产生可衡量影响的机会。
地点：远程办公（美国本地）
出差：在美国和加拿大范围内最多25%
薪资范围：
75,000-100,000 美元，通常起薪为 75,000-90,000 美元。实际薪资可能根据技能、经验、与工作相关知识和地点而有所不同。最终薪资将在面试过程中根据适用的薪酬公平和透明法律确定。
你将负责的工作
技术与供应商管理：
- 管理和优化 CX 技术平台，包括 CRM、聊天、电话追踪、数字零售、视频、AI 和股权挖掘工具。
- 作为指定平台的专家，监督供应商关系、入职、性能和路线图对齐。
- 领导供应商业务评审，建立最佳实践、KPI 和工作流程，以提高采用率和投资回报率。
跨职能合作：
- 与经销商运营、区域经理办公室（RMO）、市场部和内部团队合作，提升数字客户体验和技术使用率。
- 支持跨客户接触点的集成和优化，包括网站、电话、电子邮件、短信、售后和 OEM 计划。
报告与现场支持：
- 开发报告和绩效洞察，以推动运营改进和战略决策。
- 通过培训、审计、辅导和与供应商合作伙伴及经销商团队的持续合作，支持现场采用。
查看英文原文
Dealership:
L0105 Lithia Home OfficeLithia & Driveway | CX & Technology Specialist
At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.
We are looking for a Customer Experience (CX) & Technology Specialist to help optimize the digital customer experience across our dealership ecosystem. This role combines technology expertise, vendor management, operational consulting, and performance analysis to drive adoption, improve customer engagement, and maximize technology ROI.
If you are passionate about automotive retail, customer experience, and emerging technology, this is an opportunity to make a measurable impact at scale.
Location: Remote (U.S.-based)
Travel: Up to 25% across the U.S. and Canada
Compensation Range:
$75,000-100,000, with a typical starting range of $75,000-90,000. Actual pay may vary based on skills, experience, job-related knowledge, and location. Final compensation will be determined during the interview process in accordance with applicable pay equity and transparency laws.
What You’ll Do
Technology & Vendor Management:
- Manage and optimize CX technology platforms including CRM, chat, call tracking, digital retail, video, AI, and equity mining tools.
- Serve as the subject matter expert for assigned platforms, overseeing vendor relationships, onboarding, performance, and roadmap alignment.
- Lead vendor business reviews and establish best practices, KPIs, and workflows to improve adoption and ROI.
Cross-Functional Partnership:
- Partner with dealership operations, RMOs, marketing, and internal teams to improve digital customer experiences and technology utilization.
- Support integration and optimization across customer touchpoints including web, phone, email, text, aftersales, and OEM initiatives.
Reporting & Field Enablement:
- Develop reporting and performance insights to drive operational improvements and strategic decision-making.
- Support field adoption through training, audits, coaching, and ongoing collaboration with vendor partners and dealership teams.
What You Bring
- Bachelor’s degree (Business, Communications or Marketing) or equivalent experience.
- 5+ years of automotive retail experience.
- Knowledge of CRM processes, sales workflows, and digital retail tools including PRISM, FourEyes, Phone AI, lead nurture, and trade acquisition platforms.
- Experience with vendor management, CX technology, and performance reporting.
- Strong analytical, organizational, and problem-solving skills.
- Ability to collaborate cross-functionally and manage multiple priorities in a fast-paced environment.
We offer a comprehensive benefits package designed to support you and your family, including:
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
For a more detailed view, visit: .
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Originally posted on Himalayas