高级人力资源合规与升级专员 – 欧洲、中东及非洲
Senior HR Compliance & Escalations Specialist – EMEA
关于 Remote People
在 Remote People，我们正在构建支持无国界团队的基础设施。通过处理全球薪资、福利、税务和合规问题，我们的技术使企业能够一键合规地在全球任何地方雇佣员工。
如果您希望加入我们实现让每个人都能在理想岗位工作、为每家公司、从世界任何地方工作的愿景，请立即申请！
我们致力于打造一个全球化、多元化的团队，成员来自不同的背景、拥有不同的视角和经验。我们欢迎所有人的申请，无论性别、种族、性取向、宗教、婚姻或家庭状况、年龄或残疾。成为 Remote People 的一员意味着成为不断壮大的国际大家庭的一员。
职位介绍
Remote People 正在寻找一名高级人力资源合规与升级专员加入我们的 EMEA 支持团队。
这是一项高级的、面向员工和客户的 HR 运营职位，适合喜欢解决复杂的雇佣问题，而不仅仅是将问题转交给其他团队的人。您将是需要良好判断力、扎实的合规知识和冷静清晰沟通能力的高优先级案例的升级负责人。
您将支持广泛的员工生命周期事务，包括合同、休假、薪资和福利查询、员工关系和离职管理。该职位的关键部分是能够评估情况，理解当地的雇佣风险，并直接提供实用的解答或建议。虽然您会与薪资、法律、合规和当地供应商密切合作，但您将负责推动案件直至解决。
您还将通过识别重复出现的问题、改进流程和创建清晰的指导方针来加强更广泛的支持职能，从而使团队能够防止可避免的升级。
此职位非常适合一位具有丰富多国 EMEA 合规经验（特别是在西班牙、法国和德国）的 HR 运营专业人士，能够自信地缓解敏感的员工或客户问题，并在快节奏、远程的工作环境中提供出色的客服体验。
职位职责
- 作为 EMEA 范围内复杂员工和客户 HR 查询的高级升级负责人，从初步评估到明确、合规的解决方案全程负责。
- 为雇佣合规、合同、休假、福利、薪资相关问题提供实际、准确的指导。
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About Remote People
At Remote People, we're building the infrastructure to power borderless teams. By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button.
If you're interested in adding to our vision of enabling people to work in dream jobs, for every company, and from anywhere in the world, apply now!
We're committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences. We welcome applications from everyone, regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, or disability. Being part of Remote People means being part of a growing, international family.
About the Role
Remote People is looking for a Senior HR Compliance & Escalations Specialist to join our EMEA Support team.
This is a senior, employee- and client-facing HR Operations role for someone who enjoys solving complex employment challenges, not simply routing questions to other teams. You will be the escalation point for high-priority cases that require sound judgement, strong compliance knowledge and calm, clear communication.
You will support a broad range of employee lifecycle matters, including contracts, leave, payroll and benefits queries, employee relations and offboarding. A key part of the role is being able to assess the situation, understand the local employment risk and provide a practical answer or recommendation directly. While you will partner closely with Payroll, Legal, Compliance and local providers when needed, you will take ownership of driving cases through to resolution.
You will also help strengthen the wider Support function by identifying recurring issues, improving processes and creating clear guidance that enables the team to prevent avoidable escalations.
This role is ideal for a hands-on HR Operations professional with strong multi-country EMEA compliance experience, particularly across Spain, France and German, who can confidently de-escalate sensitive employee or client concerns and deliver an excellent support experience in a fast-paced, remote environment.
Job Responsibilities
- Act as the senior escalation point for complex employee and client HR queries across EMEA, taking ownership from initial assessment through to a clear, compliant resolution.
- Provide practical, accurate guidance on employment compliance, contracts, leave, benefits, payroll-related queries, employee relations and offboarding.
- Independently assess risk and resolve high-priority cases wherever possible, reducing unnecessary reliance on external providers or internal specialist teams.
- Apply strong working knowledge of employment practices across key EMEA countries—particularly Spain, France and Germany—to provide timely, actionable answers.
- Lead sensitive employee and client conversations by phone or video when written communication is not sufficient, using empathy and sound judgement to de-escalate concerns and restore trust.
- Work closely with Payroll, Legal, Compliance, Operations and local providers when specialist input is required; provide clear case context, recommendations and next steps to drive resolution efficiently.
- Manage a varied case queue through tickets and email, prioritising urgent issues and ensuring cases are documented accurately and resolved within agreed service levels.
- Identify recurring case themes, investigate root causes and create practical SOPs, knowledge-base guidance and process improvements to prevent repeat escalations.
- Support and coach junior support team members on complex cases, compliance principles and best practices for case ownership and communication.
- Maintain clear, audit-ready case documentation, including risk considerations, decisions taken, stakeholder input and employee/client communications.
Key Qualifications
- 5+ years of progressive HR Operations, Employee Relations, EOR, PEO, HR shared services or employment-compliance experience in a multi-country EMEA environment.
- Strong hands-on knowledge of employment compliance and employee lifecycle processes, with direct experience supporting Spain, France and Germany strongly preferred.
- Demonstrated experience independently resolving complex escalations involving contracts, leave, payroll, benefits, terminations, employee relations or compliance, not simply routing cases to other teams.
- Proven ability to de-escalate sensitive employee or client situations through clear, calm and empathetic communication.
- Experience working in a ticket-based HR support environment and managing case queues, SLAs, quality standards and competing priorities.
- Ability to assess employment risk, make sound recommendations and recognise when Legal, Payroll or a local provider must be involved.
- Strong stakeholder-management skills and experience coordinating effectively with Payroll, Legal, Compliance, Operations, Benefits and external partners.
- Track record of improving HR processes through root-cause analysis, SOPs, knowledge management or workflow automation.
- Excellent written and spoken English; additional European languages are a plus.
- Experience with HRIS and case-management tools such as Zendesk, ServiceNow, Jira, Workday, InterCom or similar.
- Comfortable working independently in a fast-paced, fully remote environment.
What it's like working at Remote People
Our service & product. We're a technology company, not an accountancy, payroll provider, recruitment firm or similar. We build a workforce management platform that allows our customers to hire the best talent in minutes, without worrying about compliance, payroll, or HR admin.
Our amazing team and environment. Working at Remote People means you're working on something very exciting: Allowing every person on the planet to have access to equal opportunities in living a fulfilled work and personal life. We believe in hiring from within and going the extra mile to retain top talent. As the company continues to grow extremely fast, you will be given the opportunity to develop and grow alongside.
Our benefits and perks. Being part of Remote People means that you get the benefit of:
- A competitive salary
- An asynchronous working environment
- A "Remote-First" company environment (or Hybrid) - based on the nature of the job
- The ability to work from abroad for a short period of time
- Growth opportunities within the company
- We provide all new joiners with the necessary hardware to ensure you have the tools you need to succeed from day one
How to apply
Please fill out the form and upload your CV in a PDF format.
If you don’t have an up-to-date CV but you are still keen to reaching out, please feel free to add a copy of your LinkedIn profile instead.
Need help? Get in touch with us at: join@remotepeople.com