高级商业机会经理
Senior Commercial Opportunities Manager
职位名称：高级商业机会经理
汇报对象：全球服务交付负责人
地点：菲律宾
工作类型：远程办公
工作时间：周一至周五 下午3点至凌晨12点
岗位概述
高级商业机会经理在保护和扩展 Zevo 现有客户群中发挥关键作用，负责支撑成功合同续签和扩展的商业流程。该岗位确保从续签规划和商业审查到提案开发、合同签订、实施和交接的客户互动得到主动管理，从而最大化客户留存率和长期收入增长。与领导层紧密合作，成功候选人还将主导 Zevo 的商业运作节奏。他们将协调战略商业机会，包括续签、扩展和新业务，确保早期识别商业风险，制定高标准的提案和定价，有效管理合同，并保持跨职能团队一致，以提供卓越的客户体验。这并非一个承担销售配额的角色，而是一个以商业为导向的运营岗位，负责为客户提供生命周期带来结构、治理和商业纪律，使高管能够专注于战略客户关系，同时确保机会得到专业且一致的执行。
主要职责
客户续签
主导 Zevo 的商业续签流程，作为现有客户在整个续签周期中的主要商业联系人。建立值得信赖的客户关系，主导商业讨论和谈判，并与内部利益相关者合作，以最大化客户留存率、扩展机会和长期收入增长。
- 负责客户续签和商业账户审查的规划、执行和成功交付。
- 与客户利益相关者建立信任关系，独立主导商业讨论、定价对话和合同谈判，同时与 CEO 和 SLT 合作处理战略客户。
- 识别扩展客户关系和提升 Zevo 服务价值的机会。
- 协调跨职能团队，制定商业稳健、可操作的续签和扩展提案。
商业机会管理
从资格审核到实施，协调战略商业机会
查看英文原文
Job Title: Senior Commercial Opportunities Manager
Reporting To: Head of Global Services Delivery
Location: Philippines
Work Type: Remote
Hours: Monday to Friday 3pm-12am
Role Overview
The Senior Commercial Opportunities Manager plays a key role in protecting and growing Zevo's existing customer base by owning the commercial processes that underpin successful contract renewals and expansions. The role ensures customer engagements are proactively managed from renewal planning and commercial review through to proposal development, contracting, implementation and handover, helping to maximize customer retention and long-term revenue growth.Working closely with the leadership, the successful candidate also will lead Zevo's commercial operating rhythm. They will coordinate strategic commercial opportunities, including renewals, expansions and new business, ensuring commercial risks are identified early, proposals and pricing are developed to a consistently high standard, contracts are effectively managed, and cross-functional teams remain aligned to deliver outstanding customer experience.This is not a quota-carrying sales role. Instead, it is a commercially focused operations role responsible for bringing structure, governance and commercial discipline to the customer lifecycle, enabling senior leaders to focus on strategic customer relationships while ensuring opportunities are executed professionally and consistently.Key Responsibilities
Customer RenewalsLead Zevo's commercial renewal process, acting as the primary commercial contact for existing customers throughout the renewal lifecycle. Build trusted customer relationships, lead commercial discussions and negotiations, and work with internal stakeholders to maximize customer retention, expansion opportunities and long-term revenue growth.
- Own the planning, execution and successful delivery of customer renewals and commercial account reviews.
- Build trusted relationships with customer stakeholders, leading commercial discussions, pricing conversations and contract negotiations independently, while partnering with the CEO and SLT on strategic accounts.
- Identify opportunities to expand customer relationships and increase the value of Zevo's services.
- Coordinate cross-functional teams to develop commercially robust, operationally deliverable renewal and expansion proposals.
Commercial Opportunity Management
Coordinate strategic commercial opportunities from qualification through to implementation, ensuring opportunities progress efficiently and deliver positive outcomes for both the customer and Zevo.
- Support the SLT in progressing strategic new business opportunities and customer expansions.
- Act as the commercial project lead, coordinating Clinical, Service Delivery, Finance, Legal and Operations throughout the sales process.
- Lead customer workshops, commercial meetings and proposal discussions where appropriate.
- Drive commercial timelines, governance and internal decision making.
- Ensure commercial commitments are translated into clear implementation plans before handover to delivery.
Revenue Operations & Governance
Own Zevo's commercial operating rhythm by ensuring commercial information is accurate, visible and supports effective decision making.
- Maintain HubSpot with up-to-date deal information.
- Track opportunities, renewals, forecasts and commercial milestones.
- Produce dashboards, and commercial insights for the leadership team.
- Continuously improve commercial processes, governance and reporting standards.
Commercial Proposals, Contracts & PricingLead the development of high-quality commercial documentation that supports customer decision-making and protects commercial performance.
- Prepare proposals and client presentations.
- Develop commercial pricing recommendations using pricing models for leadership approval.
- Lead on responding to RFPs, and creation of Statement of Work, and coordinating Service Agreement sign-off.
- Maintain the contract register, renewal calendar and commercial documentation.
- Ensure contractual commitments, commercial risks and customer obligations are clearly understood and managed.
Cross-Functional CoordinationConnect the CEO, GSD, Commercial Director, Sales, Clinical, and SDMs at the right moments without creating bottlenecks or confusion. This requires:
- Knowing which stakeholder needs to be in which conversation and when.
- Running structured internal alignment sessions ahead of key client moments
- Ensuring that the right information reaches the right person before they need to ask for it.
SDM EnablementEquip the SDM team with the tools, templates, and frameworks they need to support/flag the renewal process. This includes:
- Maintaining and evolving the SDM Renewals Playbook
- Developing pack templates calibrated by account size and complexity
- Setting and tracking the 3/6/9 renewal cadence across the portfolio in Asana
- Providing SDMs with timely renewal intelligence — risk flags, utilization summaries, upcoming deadlines
Qualifications & Experience
Commercial background
- Minimum 5–7 years in a commercial operations, revenue operations, bid management, account management, business development and/or customer success roles.
- Proven experience leading commercial renewals, pricing discussions and contract negotiations with enterprise customers.
- Able to independently manage customer relationships while partnering with senior leaders on strategic opportunities.
Session design & executive facilitation
- Proven ability to design, prepare, and lead workshops or strategic sessions with senior stakeholders.
- Comfortable assembling all session materials independently — not reliant on a support team.
- Can hold a room with executives and clinical leaders and steer toward decisions.
Strategic communication
- Excellent written and presentation skills, producing high-quality proposals, executive papers and customer-facing materials.
- Comfortable leading commercial meetings, presenting recommendations and influencing decision-making.
- Builds credibility quickly with customers, senior leaders and cross-functional teams.
Cross-functional leadership
- Coordinates multiple stakeholders without relying on formal authority.
- Manages competing priorities while maintaining momentum across complex opportunities.
- Delivers outcomes through collaboration, organization and accountability.
Strong Advantage
- Experience in B2B SaaS, professional services, healthcare or other enterprise service businesses.
- Experience with enterprise contracts, Statements of Work, renewals and commercial governance.
- Proficiency with HubSpot (or similar CRM), Excel and commercial reporting tools.
- Experience using AI-enabled productivity tools to improve analysis, documentation and workflow efficiency.
Originally posted on Himalayas