Technical Support Engineer, Malaysia
协同是人工智能驱动的数据安全领域的领导者。超过13,600个企业客户，包括85多名富士百家和近70%的全球500家公司，依赖于 Cohesity 来加强他们的弹性，同时提供 Gen AI 洞察力到他们大量的数据中。由 Cohesite 与 Veritas 企业数据保护业务结合成，该公司的解决方案在本地，云端和边缘上确保并保护数据。支持 NVIDIA,IBM,HPE,思科，AWS,谷歌云等，Cohesité总部位于加州圣克拉拉拉，拥有世界各地办事处。我们已被多家分析公司评为领导者，并因创新，产品强度和设计简单而获得全球认可。我们文化。想加入人工智能驱动的数据安全领域的领先者吗？技术支持工程师是 Cohesity 支持组织内的高级技术支持职位。该职位位于我们的当地支持中心，你将有机会与其他才华横溢的工程师合作，以确保 Cohesité客户得到最高水平的支持。我们正在寻找拥有深入技术专业知识以及卓越沟通和客户服务技能的人来加入我们的团队！详细介绍：如何在此花时间 · 与 Cohesity 客户合作，及时解决他们可能遇到的技术问题 · 使用可用的工具来调查和解决技术问题 ·记录客户互动，包括调查，故障排除和解决问题的信息 ·与 Cohesite 工程和账户管理团队密切合作 · 在选择方法和获得解决方案的技术方面表现出相当大的判断力 ·为 Cohesité客户提供最佳体验 ·管理工作负载以确保所有客户的问题得到及时解决 · 协助开发全面可重复使用的自助服务解决方案，以应对未来事件；· 制定知识基础文章。· 辅导其他工程师。我们喜欢与你交谈，如果你有很多人跟随你；· 证明利用人工智能工具提高生产力，简化工作流程和支持决策的能力；· 在存储，网络和虚拟化的环境中工作3-12年的经验；• 全面了解 Linux 和管理经验；
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Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas’ enterprise data protection business, the company’s solutions secure and protect data on-premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe.
We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design , and our culture.
Want to join the leader in AI-powered data security?
Technical Support Engineer is a senior technical support role within the Cohesity support organization. The position is based in our local support centre, where you will have the opportunity to work with other talented engineers to ensure that Cohesity customers receive the highest level of support possible. We are looking for passionate people who possess deep technical expertise as well as excellent communication and customer service skills to join our team!
HOW YOU’LL SPEND YOUR TIME HERE
- Work with Cohesity customers to provide a timely resolution to technical issues that they may encounter
- Use available tools to investigate and troubleshoot technical issues
- Record customer interactions, including investigation, troubleshooting, and the resolution of issues
- Work closely with Cohesity engineering and account management teams
- Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions
- Provide the best experience possible for Cohesity customers
- Manage workload to ensure that all customer issues are resolved in a timely manner
- Assist in the development of comprehensive and reusable self-service solutions for future incidents
- Develop knowledge base article.
- Mentor other engineers.
WE’D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING
- Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making
- 3-12 years of experience working in a storage, networking and virtualization environment
- Strong understanding of Linux and administration experience across all working components
- Ability to analyze system diagnostics and clearly articulate the issue for the customer
- Good understanding of Linux debugging utilities, with an emphasis on systemtap, tcpdump ftrace, strace, wireshark, gdb, and crash
- Experience with remote file access protocols, including NFS, SMB (CIFS)
- Solid experience with storage-related concepts, including virtualization and data protection (e.g. VMware, CommVault, Symantec, EMC, NetApp).
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Equal Employment Opportunity Employer (EEOE)
Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or for assistance.
In-Office Expectations
Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.
We strongly prefer candidates who are currently located in or near the designated job location. Candidates outside the area should apply only if they are committed to relocating prior to their start date and have the legal right to work in the job location.
Originally posted on Himalayas