医疗健康数字办公与终端用户服务高级总监（圣何塞，CA）
Healthcare Digital Workplace & End User Services Senior Director (San Jose, CA,
Req ID:392177
NTT DATA致力于招募卓越、创新且充满热情的个人，与我们共同成长。如果您希望加入一个包容、灵活且具有前瞻性的组织，请立即申请。
我们目前正寻求一位医疗保健数字办公环境及终端用户服务高级总监（远程），加入我们在加利福尼亚州圣何塞（US-CA）的团队，美国（US）。
职位概述
在大型医疗环境中领导终端用户服务的转型，推动现代化、人工智能驱动的数字办公环境，提升临床医生和员工的体验、生产力、服务质量及运营弹性。该高管将制定并执行服务台、终端用户计算、协作服务、数字体验监控和人工智能支持的战略，确保技术服务符合医疗护理人员和业务用户的需求。
主要职责
- 领导终端用户服务转型战略和路线图。
- 现代化服务台、终端用户计算、协作和现场服务。
- 通过智能分类、虚拟代理、自动化和自助修复支持推动人工智能采用。
- 通过数字办公和数字员工体验（DEX）计划改善员工和临床医生的体验。
- 实施针对临床医生、护理人员和行政人员的基于角色的IT服务。
- 利用端点监控、体验分析和生产力洞察主动提升服务性能。
- 通过自动化和可观测性提高服务可靠性、运营效率和用户满意度。
- 与高管利益相关者合作，实现可衡量的业务和技术成果。
所需经验
- 8年以上医疗行业经验。
- 10年以上在终端用户服务、数字办公和IT运营方面的成功领导经验。
- 8年以上领导大规模办公环境转型项目的经验。
- 3年以上人工智能运维（AIOps）、自动化、数字体验监控和现代支持模式的专业经验。
- 强大的高管形象和面向客户领导能力
理想候选人背景
一位有远见的终端用户服务领导者，具备深厚的医疗专业知识，能够将传统的IT支持转变为智能、主动且以角色为中心的数字办公环境，从而提升临床医生的生产力、员工体验和患者护理结果。
关于NTT DATA
NTT DATA是一家价值300亿美元的业务公司
查看英文原文
Req ID:392177
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Healthcare Digital Workplace & End User Services Senior Director (Remote) to join our team in San Jose, California (US-CA), United States (US).
Role Summary
Lead the transformation of End User Services across a large healthcare environment, driving a modern, AI-powered Digital Workplace that improves clinician and employee experience, productivity, service quality, and operational resilience. This executive will define and execute the strategy for Service Desk, End User Computing, Collaboration Services, Digital Experience Monitoring, and AI-enabled support, ensuring technology services are aligned to the needs of healthcare caregivers and business users.
Key Responsibilities
- Lead End User Services transformation strategy and roadmap.
- Modernize Service Desk, End User Computing, Collaboration, and Field Services.
- Drive AI adoption through intelligent triage, virtual agents, automation, and self-healing support.
- Improve employee and clinician experience through Digital Workplace and Digital Employee Experience (DEX) initiatives.
- Implement persona-based IT services tailored to clinicians, caregivers, and administrative staff.
- Leverage endpoint monitoring, experience analytics, and productivity insights to proactively improve service performance.
- Enhance service reliability, operational efficiency, and user satisfaction through automation and observability.
- Partner with executive stakeholders to deliver measurable business and technology outcomes.
Required Experience
- 8+years of healthcare industry experience.
- 10+ years proven leadership in End User Services, Digital Workplace, and IT Operations.
- 8+ years experience leading large-scale workplace transformation programs.
- 3+ years of expertise in AI Operations (AIOps), automation, digital experience monitoring, and modern support models.
- Strong executive presence and customer-facing leadership skills
Ideal Candidate Profile
A visionary End User Services leader with deep healthcare expertise who can transform traditional IT support into an intelligent, proactive, and persona-centric digital workplace that enhances clinician productivity, employee experience, and patient care outcomes.
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $153,140 - $340,000. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.
This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
Originally posted on Himalayas