Senior Real Time Analyst
Saks OFF 5TH 是首屈一指的奢品折扣价格目的地。在美国和加拿大100多家商店以及在 SaksOFF5TH.com 上，该公司通过其商品权威，无与伦比的品牌访问量和电子商务和商店之间的连接提供了时尚领域最好的名字以令人难以置信的价值。·实时监测代理人员工和服务水平 · 内部报告 每小时和日终 · 路线原因分析确定和量化预测差异的原因，并建议更改以提高预测准确性和代理使用率 · 标记任何异常或服务故障 · 在日常时间表上优化以满足所需的服务水平，并向相关利益相关者提供有关对服务水平潜在影响的反 · 正确跟踪所有/任何人员数量的移动。（挤压，新招聘）·确保所有人员数据库都是准确的和一致的 （eWFM,工作人员数文件）·实时缩减/遵守管理 需要的候选人技能 · 语言和书面沟通技巧非常好 · 最低2年在 RTA 工作经验 · 在 Excel 和 Google Sheets 中报道能力良好 · 应灵活于夜班 （美国）/所有墓地班 · 根据组织要求可以前往不同州你的生活和职业生涯 Saks OFF 5TH: · 做一个有权力，创新团队的一部分；以冒险精神和客户中心的心态工作；在决策中发挥关键作用，使我们能够赢得胜利。· 接触到公司办公室，零售商店，摄影工作室和分销中心的各种职业机会。•促进灵活的工作环境的文化。• 为所有符合条件的全日制员工提供福利包 （包括医疗，牙科和视觉）· 一项令人惊叹的员工折扣和其他激动人心的优惠。
查看英文原文
Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores.
What This Position Is All About:
Saks OFF 5TH is the premier online luxury off-price destination. Through its website and app, Saks OFF 5TH provides a compelling assortment of brands to fashion-seeking customers at the best prices. The company is reimagining traditional off-price with a digitally-native model focused on customer experience.
Roles & Responsibilities
- Real time monitoring of Agent staffing and Service Levels
- Intraday reporting – hourly and day end
- Route cause analysis to determine and quantify reasons for forecast variance and recommend changes to enhance forecast accuracy and Agent utilization
- Flagging off any abnormality or service failure
- On the day schedule optimization in order to meet desired service levels, and providing feedback to relevant stakeholders of potential impact to service levels
- Accurately tracking all/any movement of headcount. (attrition, new recruits)
- Ensuring that all headcount databases are accurate and aligned (eWFM, Headcount files)
- Real Time shrinkage/adherence management
Desired Candidate Skills
- Very Good Communication skills, both Verbal and Writing
- Minimum 2 years’ experience of working in RTA role
- Well versed with reporting in Ms Excel and Google Sheets
- Should be flexible with night shifts (US)/ all graveyard shifts
- Should be open to Travel to different states as per organizational requirements
Your Life and Career at Saks OFF 5TH:
- Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
- Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
- A culture that promotes a flexible work environment
- Benefits package for all eligible full-time employees (including medical, dental and vision)
- An amazing employee discount and other exciting perks
Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.
We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all.
Originally posted on Himalayas