Key Account Manager
作为一个关键账户经理，你的首要责任是与我们的关键客户建立和维持牢固关系。你将成为主要联系点，了解他们的需求，并确保他们对我们的服务满意度。通过有效管理这些帐户，你将有助于公司的增长和成功。来自孟买的候选人位置优先。要求职责：· 与关键客戶建立和维护强，持久关系。· 为关键帐户的主要接触点，解决他们的需求并保证积极的客户体验。战略账户规划：· 制定和实施战略账户计划，以实现公司目标和收入目标。· 确定升级或交叉销售应用程序功能和服务的机会。与内部团队合作：· 与销售，营销和产品开发团队密切合作，协调策略并提供凝聚在一起的客户体验。· 向内部团队传达客户反和要求进行持续改进。客户培训和支持：· 为客户提供有关应用程序功能及更新的培训。· 作为客户的支持资源，迅速解决任何问题或担忧。数据分析和报告：· 使用分析和报告工具来跟踪关键账户指标和绩效。· 定期生成管理报告，突出了关键见解和改进领域。要求资格。· 在商业，营销或相关领域获得学士学位。· 作为关键帐户经理或类似角色的经验证明，最好是在技术或应用行业中。· 强有力的移动应用程序和数字服务理解。· 优秀的沟通，谈判和人际技能。· 从数据中获取见解的能力具有分析思维能力。· 自主动化和自动激励性，能够独立工作的好处。· 与一个充满活力和热情的团队合作的机会。· 经验丰富的专业人士提供导师及指导。· 灵活的时间表。· 比赛性薪水和基于绩效的奖励。· 健康保险和其他福利预算：14-15lpa 原始地在喜马拉雅山上发布。
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This is a remote position.
As a Key Account Manager, your primary responsibility is to build and maintain strong relationships with our key clients. You will serve as the main point of contact, understanding their needs, and ensuring their satisfaction with our services. By effectively managing these accounts, you will contribute to our company's growth and success.
Candidate from Mumbai Location Preferred.
Requirements
DutiesClient Relationship Management:
· Build and maintain strong, long-lasting relationships with key clients.
- Serve as the main point of contact for key accounts, addressing their needs and ensuring a positive customer experience.
Strategic Account Planning:
· Develop and implement strategic account plans to achieve company objectives and revenue targets.
- Identify opportunities for upselling or cross-selling our app features and services.
Collaboration with Internal Teams:
· Work closely with the sales, marketing, and product development teams to align strategies and deliver a cohesive customer experience.
- Communicate client feedback and requirements to internal teams for continuous improvement.
Customer Training and Support:
· Provide training to clients on app functionalities and updates.
- Act as a support resource for clients, addressing any issues or concerns promptly.
Data Analysis and Reporting:
· Utilize analytics and reporting tools to track key account metrics and performance.
- Generate regular reports for management, highlighting key insights and areas for improvement.
Required Qualification
· Bachelor’s degree in Business, Marketing, or a related field.
- Proven experience as a Key Account Manager or in a similar role, preferably in the technology or app industry.
- Strong understanding of mobile applications and digital services.
- Excellent communication, negotiation, and interpersonal skills.
- Analytical mindset with the ability to derive insights from data.
- Proactive and self-motivated with the ability to work independently.
Benefits
- Opportunity to work with a dynamic and passionate team.
- Mentorship and guidance from experienced professionals in the field.
- Flexible schedule.
- Competitive salary and performance-based bonuses.
- Health insurance and other benefits
Budget: 14-15lpa
Originally posted on Himalayas