客户支持代表
Customer Support Rep
这是一个远程职位。
职位描述
注意：此职位100%远程办公。我们要求您有一个独立、安静的场所，能够关门以防止任何可能干扰日常工作的噪音。此外，此职位不允许员工在工作时间内负责照顾他人。
注意2：还需要一台Mac笔记本电脑，最好是2018年或更新的型号。目前不提供电脑。
我们是一个电商管理团队，拥有并支持多个在线商店。我们也是全国领先的在线商业邮箱分销商。您的大部分职责将是支持我们的邮箱分发网站。
职位概述
加入一个致力于你成长和实现自我价值的团队，成为充满活力的公司文化的一员。客户支持代表通过回答产品和服务问题吸引潜在客户；提供其他产品的信息并提供正确的解决方案。作为客服代表，你将发现客户的需求。并在团队成员的支持下，将这些需求与合适的产品匹配。客服代表会及时了解产品和流程的最新动态，随时准备将所学知识应用到客户互动中。成功由团队和个人的生产力以及整体部门的表现来衡量。需要高中文凭或同等学历，以及0-3年相关领域或相关领域的经验。了解特定领域内常用的概念、实践和程序。依靠指示和既定的指导方针来执行工作职能。在直接监督下工作，并向主管或经理汇报。目标是确保优质的服务标准并保持高客户满意度。
典型的一天需要4-5小时的电话支持（主要是来电）。其余时间将由您的经理安排，包括通过电子邮件、聊天等方式进行后续活动。
公司简介
我们的公司自2008年以来一直存在。我们最初是一家小型在线商店，现已成长为全国最大的在线邮箱分销商。我们致力于员工，并优先考虑他们的满意度。我们目前有27名团队成员，分别位于萨克拉门托、田纳西州和佛罗里达州。我们很乐意了解您，并看看WebLife是否是您想加入的团队。
附加信息
- 非常注重协作，以团队为中心的环境
查看英文原文
This is a remote position.
Job description
NOTE: This job is100% work-from-home.We do require you have a separate, quiet location with the ability to close the door for any possible noise that would interfere with your day-to-day duties. Also, this job does not allow for the employee to be responsible for dependent care while on the clock.
NOTE 2: A Mac laptop, preferably 2018 or newer, is also needed to perform this job. Computers are not provided at this time.
We are an e-commerce management team that owns and supports several online stores. We are also the leading online commercial mailbox distributor in the nation. The bulk of your responsibility will be to support our mailbox distribution websites.
Job Summary
Join a team committed to your growth and fulfillment as a member of a thriving company culture. The Customer Support Representative attracts potential customers by answering product and service questions; suggesting information about other products and providing the right solutions. As a CS Rep, you discover the customers’ needs. And with the support of your team members, you match those needs with the right products. The CS Rep stays on top of news about products and processes, ready to apply any learning in customer interactions. Success is measured by team and individual productivity, as well as overall department performance. Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision and reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.
A typical day will require 4-5 hours of phone support (Mostly Incoming calls). The remainder of the day will be scheduled by your manager and include follow-up activities via email, chat etc.
Company Description
Our company has been around since 2008. We started as a small online store and have grown to become the number one online mailbox distributor. We are dedicated to our employees and prioritize their fulfillment. We currently have a small team of 27 team members located in Sacramento, Tennessee & Florida. We would love to get to know you and see if WebLife is the kind of team you'd want to be part of.
Additional
- Very collaborative, team-focused company.
- Friday All-Team Meetings
- Quarterly Regional Meet-up Opportunities
- Annual All-Team Events (In-person / When Permissible)
- Fitness/Wellness Reimbursement
- Working on adding Health Benefits
Job Type: Full-time
Pay: $15.00 - $21.00 per hour
Originally posted on Himalayas