助理总监，现场运营
Associate Director, Field Operations
职位概述
现场团队效能高级经理负责推动商业和医学事务部门中面向客户的现场团队的效能、执行能力和运营卓越性。
该职位与现场领导及跨职能利益相关者紧密合作，确保现场团队具备正确的指标、工具、流程、洞察力和治理机制，以实现业务优先事项。该职位将通过领导现场报告、目标设定与对齐、绩效管理及运营节奏（如POA、业务评审）方面的举措，将战略转化为执行。
主要职责
- 与商业和医学事务领导合作，定义并推进现场团队效能优先事项。
- 通过跨职能团队的协作，将品牌和医学战略转化为可操作的现场执行框架和举措。
- 识别提升现场生产力、专注度和执行质量的机会。
- 提供客观、数据驱动的建议，以提高现场绩效。
- 定义并管理商业领域的现场KPI、仪表盘和报告。利用医学运营的信息，将其纳入统一的现场团队效能指标中。
- 监控商业和医学事务的绩效趋势，并识别可操作的洞察力以支持决策。
- 领导为管理层制定业务评审和绩效更新。
- 确保现场执行和业务影响的一致可见性。
- 支持目标设定、细分和拜访计划策略的制定与执行。
- 支持现场对齐、区域更新和人员名单管理流程。
- 管理现场团队效能治理流程，与跨职能利益相关者合作，确保指标和仪表盘的一致性。
- 支持行动计划（POA）流程、业务评审和运营节奏。
任职要求
- 需要本科学位
- 硕士学位（MBA、MPH、MS、PharmD或同等学历）优先
- 7–8年以上制药、生物科技或医疗行业经验
- 具有现场团队效能、销售/医学运营、商业运营、分析或CRM经验
- 有支持面向客户现场团队（销售、市场准入或医学事务）的经验
- 在高度跨职能环境中取得成功的能力
- 现场经验和/或产品上市经验优先
- CRM平台（p
查看英文原文
Job Summary
The Associate Director, Field Force Effectiveness is responsible for driving the effectiveness, execution, and operational excellence of customer-facing field teams across Commercial and Medical Affairs.
This role partners closely with field leadership and cross-functional stakeholders to ensure field teams are equipped with the right metrics, tools, processes, insights, and governance to execute against business priorities. The individual will translate strategy into execution by leading initiatives across field reporting, targeting and alignment, performance management, and operational cadence (e.g., POA, business reviews).
Key Responsibilities
- Partner with Commercial and Medical Affairs leadership to define and advance field force effectiveness priorities.
- Translate brand and medical strategy into actionable field execution frameworks and initiatives by aligning across cross-functional teams.
- Identify opportunities to improve field productivity, focus, and execution quality
- Provide objective, data-driven recommendations to improve field performance
- Define and manage field KPIs, dashboards, and reporting for Commercial. Leverage information from Medical Operations to incorporate into unified field force effectiveness metrics.
- Monitor Commercial and Medical Affairs performance trends and identify actionable insights to inform decision-making
- Lead development of business reviews and performance updates for leadership
- Ensure consistent visibility into field execution and business impact
- Support development and execution of targeting, segmentation, and call planning strategies
- Support field alignment, territory updates, and roster management processes
- Manage Field Force Effectiveness governance process, working with cross-functional stakeholders to ensure alignment on metrics and dashboards
- Support Plan of Action (POA) processes, business reviews, and operating cadence
Qualifications
- Bachelor’s degree required
- Advanced degree (MBA, MPH, MS, PharmD, or equivalent) preferred
- 7–8+ years of pharmaceutical, biotech, or healthcare industry experience
- Experience in field force effectiveness, sales/medical operations, commercial operations, analytics, or CRM
- Experience supporting customer-facing field teams (Sales, Market Access, or Medical Affairs)
- Demonstrated success working in a highly cross-functional environment
- Field experience and/or product launch experience preferred
- CRM platforms (preferred: Veeva CRM)
- Data visualization and reporting tools (e.g., Tableau, Power BI)
- Microsoft Excel and PowerPoint
- Understanding of KPI frameworks, field reporting, and performance tracking
U.S. Pay Range
$174,300.00 - $235,700.00
The pay range reflects the full-time base salary range we expect to pay for this role at the time of posting. Base pay will be determined based on a number of factors including, but not limited to, relevant experience, skills, and education. This role is eligible for an annual short-term incentive award (e.g., bonus or sales incentive) and an annual long-term incentive award (e.g., equity).
Alnylam’s robust Total Rewards package is designed to support your overall health and well-being. We offer comprehensive benefits including medical, dental, and vision coverage, life and disability insurance, a lifestyle reimbursement program, flexible spending and health savings accounts and a 401(k)with a generous company match. Eligible employees enjoy paid time off, wellness days, holidays, and two company-wide recharge breaks. We also offer generous family resources and leave. Our commitment to your well-being reflects our belief that caring for our people fuels the impact we create together.
Learn more about these and additional benefits offered by Alnylam by visiting the Benefits section of the Careers website:
About Alnylam
We are the leader in RNAi therapeutics – a revolutionary approach with the potential to transform the lives of people with rare and common diseases. Built on Nobel Prize-winning science, Alnylam has delivered the breakthroughs that made RNAi therapeutics possible and are just at the beginning of what’s possible. Our deep pipeline, late-stage programs, and bold vision reflect our core values: fierce innovation, passion for excellence, purposeful urgency, open culture and commitment to people. We're proud to be a globally recognized top employer, where an authentic, inclusive culture and breakthrough thinking fuel one another.
At Alnylam, we commit to an inclusive recruitment process and equal employment opportunity. Qualified applicants will receive consideration for employment without regard to their sex, gender or gender identity, sexual orientation, race, color, ethnicity, national origin, ancestry, citizenship, religion, creed, physical or mental disability, pregnancy status or related conditions, genetic information, veteran or military status, marital or familial status, political affiliation, age, or any other factor protected by federal, state, or local law. Alnylam is an E-Verify Employer.
Originally posted on Himalayas