战略客户经理
Strategic Account Manager
关于 Flowspace：
Flowspace 为独立履约提供支持，革新品牌处理供应链的方式。我们的使命是为商家提供宝贵的数据、可操作的洞察和无缝自动化，将他们的供应链转变为战略资产。
在 Flowspace，我们以获奖的顶级履约解决方案引领行业。由尖端软件驱动，提供无与伦比的可见性和战略洞察，Flowspace 平台专为当今科技敏锐的现代品牌和零售商打造。我们创新的方法重新定义了履约卓越，树立了不断演变的技术领域的全新标准。
加入我们，共同塑造电商和零售履约的未来。Flowspace 得到了 Canvas Ventures、Moment Ventures、BuildGroup、Y Combinator 以及知名天使投资人的支持，正处于推动价值1万亿美元的电商市场中品牌超越客户期望的无缝购后体验的最前沿。
职位概述：
战略客户经理负责企业客户的客户关系，并是企业客户留存的最终推动者。该职位需要与关键商家利益相关者建立深入的多线合作关系，推动 Flowspace 解决方案的采用，并提供卓越的服务，使客户成为品牌倡导者。
你将负责：
- 日常工作：
- 作为对外主要联系人，管理所有商家沟通，确保其专业、主动且得体。
- 在每次客户互动中保持及时沟通、响应迅速和考虑周到。
- 与运营、产品、工程和客服团队紧密合作，快速而战略性地解决问题。
- 在需要时代表商家的立场，倡导时间表、升级请求和功能需求。
- 周度工作：
- 主导每周或双周同步会议，充分准备讨论账户特定指标、待办事项和业务目标。
- 月度工作：
- 使用公司模板制定季度回顾演示文稿，根据商家背景和战略目标进行定制。
- 识别交叉销售和增长机会，并与内部领导和执行赞助人合作推进。
- 按需工作：
- 作为核心协调人并负责新商家的上架和上线项目管理。
- 教育商家了解 Flowspace 的平台、工具和新产品，以推动采用和价值实现。
查看英文原文
About Flowspace:
Flowspace powers independent fulfillment, revolutionizing the way brands approach their supply chain. Our mission is to arm merchants with invaluable data, actionable insights, and seamless automation that transforms their supply chain into a strategic asset.
At Flowspace, we lead the industry with our award-winning, top-tier fulfillment solutions. Powered by cutting-edge software that offers unparalleled visibility and strategic insights, the Flowspace platform has been tailored for the tech-savvy modern brands and retailers of today. Our innovative approach redefines fulfillment excellence, setting new standards in the ever-evolving tech landscape.
Join us as we shape the future of ecommerce and retail fulfillment. Backed by renowned investors such as Canvas Ventures, Moment Ventures, BuildGroup, Y Combinator, and esteemed angels, Flowspace is at the forefront of empowering brands in the dynamic $1 trillion ecommerce market to exceed customer expectations with seamless post-purchase experiences.
Summary:
The Strategic Account Manager is the owner of the client relationship and the ultimate driver of account retention for Enterprise Accounts. This role is responsible for building deep, multi-threaded partnerships with key merchant stakeholders, driving adoption of Flowspace’s solutions, and delivering exceptional service that turns customers into brand advocates.
What you'll do:
- Day To Day:
- Act as the front-facing lead, managing all merchant communications and ensuring they’re professional, proactive, and polished.
- Ensure timely communication, responsiveness, and thoughtfulness in every customer interaction.
- Work closely with Operations, Product, Engineering, and Support teams to resolve issues quickly and strategically.
- Represent the merchant’s voice internally, advocating for timelines, escalations, and feature requests when needed.
- Week to Week:· Drive weekly or bi-weekly syncs, being fully prepared to speak to account-specific metrics, open items, and business goals
- Month to Month:
- Develop QBR decks using the company template, tailored to merchant context and strategic objectives.
- Identify upsell and growth opportunities, and partner with internal leadership and Executive Sponsors to act on them.
- As Needed:
- Quarterback and project manage onboarding and launch for new merchants.
- Educate merchants on Flowspace’s platform, tools, and new product offerings to drive adoption and value realization.
Who We’re Looking For:
- 5+ years proven experience in a former / current account management role
- Industry experience (logistics, warehousing, or ecommerce)
- Solid skills with software products, i.e. a WMS, Salesforce, GSuite
- Strong written and verbal communication skills
- Ability to work across teams, in a fast-paced but collaborative environment
Bonus Points:
- Bachelor's Degree or equivalent work experience
- Masters/Graduate degree
- Experience in a startup environment
Other Helpful Things To Know:
- 15-20% travel as needed for employee team gatherings, conferences and in person customer meetings
- Must be able to successfully manage a variety of virtual technology tools, to communicate and work in a remote environment (i.e. GSuite, Slack, Zoom, Miro)
The base salary range for this role is $70,000- $110,000 per year. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.
Join our team!
- Meaningful equity in a venture backed start-up. Everyone gets stock options!
- Competitive Salary
- Top of the line medical, vision, dental, and life insurance
- Flexible time off, plus a separate banks for sick time
- Paid parental leave
- Mental Health / Wellness benefits + discounts for certain programs
- Work From Home stipend, towards your home office
- 401K with matching
- A clear success path within the company. We want you to grow and lead with us!
At Flowspace, we know that the more inclusive we are, the better our work will be, and we strive to hire and retain talent that represents a variety of backgrounds, perspectives, and skill sets.
We are committed to equal opportunity employment and we take pride in encouraging diversity, equity, and inclusion across all of our teams, without regard to race, color, religion (including religious dress and religious grooming practices), sex, gender (including gender identity and gender expression), national origin, age, physical and mental disability, medical condition (including pregnancy, childbirth, breastfeeding and related medical conditions), genetic predisposition or carrier status, marital, parental or registered domestic partnership status, sexual orientation, transgender status, military or veteran status, or any other characteristic protected by applicable law.
Please note: We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless otherwise directed or approved by our HR, Recruiting Department. Please do not forward resumes to our hiring managers or offices. Flowspace is not responsible for any fees related to unsolicited resumes/applications, that have not first been approved.
Disclaimer
The above job description is meant to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.
Originally posted on Himalayas