运营经理，维护 - 东海岸
Operations Manager, Maintenance - East Coast
关于Pacaso
Pacaso致力于让更多的人都能拥有并享受第二居所。我们重新定义了第二居所这一品类——将精心设计的共同所有权模式与简化的财务、公平的安排以及专业的本地物业管理相结合，使业主在无需麻烦的情况下体验真正的第二居所。
自推出以来，Pacaso已在40多个美国、墨西哥和欧洲的目的地（包括阿斯彭、太浩湖、纳帕、马里布、棕榈泉、卡波圣卢卡斯、巴黎、伦敦，以及最近的佛罗伦萨、米兰和罗马）促成了超过12亿美元的房地产交易和服务费用。我们已筹集超过3亿美元的累计股权融资，完成了2025年最大的房地产Regulation A+发行，并为即将上市预留了纳斯达克股票代码PCSO。
我们的工作被《纽约时报》、《华尔街日报》、《财富》、《福布斯》、CNBC、彭博社等媒体报道。
荣誉
我们是认证的优秀职场，因企业文化和开创性的工作而受到表彰：
- 《福布斯》2026年美国最佳创业雇主第5名——连续第二次进入前十名
- 《新闻周刊》2025年美国最佳创业职场
- 2025年Inman最佳房地产科技奖——消费者体验与市场创新奖得主
- 《财富》与Great Place To Work美国房地产最佳职场（2024）
- 2023年旧金山湾区最佳职场™
- LinkedIn最佳创业公司（2022）
- Glassdoor最佳工作场所，排名第6（2022）
维护运营经理
维护运营经理是负责管理Pacaso内部维护业务单元的运营负责人，涵盖指定市场。该职位负责维护优先级处理、人员执行、调度运营、范围标准以及内部维护作为可计费服务线的财务表现。
他们确保维护工单得到正确优先处理，高效完成，并在需要外部供应商时无缝转交给资产管理部。
主要职责
维护策略与运营管理
- 作为可扩展的、支持收入的业务单元，领导内部维护职能
- 负责各市场的维护服务标准、响应时间和质量控制
- 确保房屋全年安全、功能正常且适合客人入住
工单优先级与调度监督
- 审查并分类所有接收到的维护工单
- 确定是否需要外部供应商
查看英文原文
About Pacaso
Pacaso exists to enrich lives by making second home ownership possible and enjoyable for more people. We've reimagined the second home category — pairing a thoughtfully designed co-ownership model with simplified financials, equitable scheduling, and dedicated local property management, so owners get the joy of a true second home without the hassle.
Since launch, Pacaso has facilitated more than $1.2 billion in gross real estate transactions and service fees across 40+ destinations in the U.S., Mexico, and Europe — including Aspen, Lake Tahoe, Napa, Malibu, Palm Springs, Cabo, Paris, London, and most recently Florence, Milan, and Rome. We've raised over $300 million in cumulative equity funding, closed the largest real estate Regulation A+ offering of 2025, and reserved the Nasdaq ticker PCSO as we build toward a public listing.
Our work has been featured in The New York Times, The Wall Street Journal, Fortune, Forbes, CNBC, Bloomberg, and others.
Recognition
We're a Certified Great Place to Work and have been honored for both our culture and our category-defining work:
- No. 5, Forbes America's Best Startup Employers (2026) — our second consecutive Top 10 ranking
- Newsweek's America's Greatest Startup Workplaces (2025)
- Winner, 2025 Inman Best of Proptech Awards — Consumer Experience & Marketplace Innovation
- Fortune & Great Place To Work Best Workplaces in Real Estate (2024)
- Best Workplace in the Bay Area™ (2023)
- LinkedIn Top Startup (2022) · Glassdoor Best Places to Work, #6 (2022)
Operations Manager of Maintenance
The Operations Manager of Maintenance is the operational leader responsible for overseeing Pacaso’s Internal Maintenance business unit across assigned markets. This role owns maintenance triage, workforce execution, dispatch operations, scope standards, and the financial performance of internal maintenance as a billable service line.
They ensure maintenance work orders are prioritized correctly, completed efficiently, and escalated seamlessly to Asset Management when external vendors are required.
Key Responsibilities
Maintenance Strategy & Operations Leadership
- Lead the internal maintenance function as a scalable, revenue-supporting business unit
- Own maintenance service standards, response times, and quality control across markets
- Ensure homes remain safe, functional, and guest-ready year-round
Work Order Triage & Dispatch Oversight
- Review and triage all incoming maintenance work orders
- Determine whether issues can be completed internally or require vendor escalation
- Assign priority levels (emergency, urgent, routine)
- Ensure rapid response protocols for critical incidents (leaks, floods, fire)
Team Leadership & Performance
- Manage Maintenance Managers and Coordinators across markets
- Build hiring plans, training programs, and coverage models
- Establish KPIs for completion times, repeat work, and satisfaction outcomes
Financial & Billing Accountability
- Ensure internal maintenance work is accurately billed back to properties
- Track maintenance cost efficiency vs. third-party vendor alternatives
- Own reporting for maintenance service line performance
Cross-Functional Partnership
- Partner closely with Asset Management on vendor transitions and complex projects
- Support Owner Experience escalations related to maintenance disruptions
- Drive alignment between maintenance execution and home readiness priorities
Qualifications
- 8–12+ years in residential maintenance operations, property services, or facilities leadership
- Experience managing multi-market maintenance teams
- Strong triage judgment and emergency response experience
- Financial acumen related to service billing, labor utilization, and cost control
Why You'll Love Working Here
We invest in our Crew the way we invest in our homes — thoughtfully, generously, and with care.
- Competitive base salary and meaningful equity — every Crew member shares in what we're building
- Discretionary time off — take the rest you need, when you need it
- Premium medical, dental, and vision coverage for you and your family
- Sponsored memberships to One Medical, Peloton, and WellHub for whole-person, modern healthcare
- 401(k) to help you build long-term security
- Paid parental leave for primary and secondary caregivers
- Home office stipend and a monthly internet and cell phone reimbursement to set you up for great remote work
- Quarterly team gatherings and ongoing learning and development investment
Our Commitment
Pacaso is proud to be an equal opportunity employer. We welcome applicants of every race, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, ability, and background — including veterans and individuals with disabilities. We believe a Crew as diverse as the owners we serve makes Pacaso stronger, and we're committed to building a workplace where every voice belongs.
Originally posted on Himalayas