虚拟销售QA管理员（HVO） - 18.50美元/小时

Preferred Qualifications:

• Open availability to work assigned shifts Monday-Friday. Schedules may be assigned within operating hours that vary by day and extend as late as 10:00pm PST / 1:00am EST.

• Residence in Florida, Nevada, Utah, Arizona, Nevada or South Carolina.

• Prior administrative experience in a remote or hybrid work environment preferred but not required.

CRITICAL TASKS
Policies and Procedures

• Maintains confidentiality of proprietary materials and information.

• Protects the privacy and security of guests and coworkers.

• Follows company and department policies and procedures.

• Ensures personal appearance is clean and professional and in compliance with company policies and procedures.

• Performs other reasonable job duties as requested by Supervisors.

Guest Relations

• Addresses customer needs in a professional, positive, and timely manner.

• Listens and responds positively to customer questions, concerns, and requests using brand or property specific processes to resolve issues and build trust.

• Welcomes and acknowledges each customer with a smile, eye contact, and a friendly verbal greeting, using their name when possible.

• Thank customers with genuine appreciation and provides a fond farewell.

• Assists other associates to ensure proper coverage and prompt guest service.

Communication

• Speaks to guests and co-workers using clear, appropriate and professional language.

• Prepares and reviews written documents (e.g., daily logs, business letters, memorandums, reports), including proofreading and editing written information to ensure accuracy and completeness.

• Communicates efficiently with others to effectively exchange information.

Working with Others

• Supports all co-workers and treats them with dignity and respect.

• Develops and maintains positive and productive working relationships with other associates and departments.

• Partners with and assists others to promote an environment of teamwork and achieve common goals.

• Handles sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality.

Documentation/Reporting

• Enters and locates work-related information using computers and/or application systems.

• Creates and maintains computer and paper-based filing and organization systems for records, reports, documents, etc.

Computers/Software

• Enters and retrieves information contained in computer databases and software to update records, files.

• Prepares letters, memos, and other documents using e-mail, word processing, spreadsheet, database, or presentation software.

CRITICAL COMPETENCIES
Analytical Skills

• Computer Skills

• Learning

Interpersonal Skills

• Team Work

• Customer Service Orientation

• Diversity Relations

Communications

• Telephone/Email Etiquette Skills

• English Language Proficiency

• Communication

• Writing

• Listening

• Applied Reading

Personal Attributes

• Integrity

• Dependability

• Positive Demeanor

• Initiative

• Stress Tolerance

• Adaptability/Flexibility

Organization

• Detail Orientation

• Multi-Tasking

• Time Management

• Planning and Organizing

Computer Software
· Microsoft Office Suite

PREFERRED QUALIFICATIONS

Education
High school diploma/G.E.D. equivalent
Related Work Experience
At least 1 year of related work experience
Supervisory Experience
No supervisory experience is required
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Originally posted on Himalayas