高级客户成功与账户经理
Senior Customer Success & Account Manager
市场运营职能支持未标注地域
公司Capcon Asia
薪资未公开
工作地点Malaysia
地域资格未标注地域
时区要求日间重叠约 9 小时，基本正常作息
用工类型Full Time
发布时间12 天前
数据来源Himalayas
为什么这个职位令人兴奋？
- 加入一家全球知名的基于人工智能的反洗钱合规平台，总部位于伦敦。
- 成为高知名度客户（银行机构、资产管理公司等）的关键关系推动者。
- 负责一个战略型客户组合，领导企业客户的续约、升级销售和交叉销售。
- 跨部门协作，直接向位于澳大利亚的客户成功总监汇报。
- 根据绩效，可获得最高35万马来西亚林吉特的佣金，有完善的支撑体系。
主要项目
- 负责并拓展亚太地区的企业/区域客户组合。
- 提供定制的成功计划、季度业务回顾和客户倡导活动。
- 支持长期采用、客户满意度和商业增长。
- 与位于马来西亚的实施和技术团队紧密合作，支持定制化解决方案。
职责
- 在实施后领导客户成功相关工作。
- 作为企业客户的首要联系人（主要是合规相关负责人）。
- 推动各账户的产品采用、使用和留存。
- 识别升级销售/交叉销售机会，管理续约周期。
- 与内部团队协调，上报客户需求并支持产品路线图输入。
- 跟踪客户健康评分，主动应对流失风险。
必须具备
- 8年以上客户成功、客户管理或解决方案咨询经验
- 在SaaS领域有为企业/区域客户提供服务的实绩
- 普通话流利（必需）；粤语为加分项
- 具有商业思维，有续约、升级销售和交叉销售经验
- 能够与高级合规/风险负责人建立复杂关系
加分项
- 有AML/KYC/合规或网络安全SaaS经验
- 有管理可配置平台或金融系统背景
级别/职级
· 直接向客户成功总监汇报
工作安排/地点
- 以远程办公为主（居家办公），根据需要灵活安排及区域出差
- 弹性工作时间（高峰会议：下午4-6点马来西亚时间）
- 第13个月薪资
最初发布于喜马拉雅山
查看英文原文
Why is this role exciting?
- Join a globally recognised AI-powered AML compliance platform, headquartered in London.
- Be the key relationship driver for high-profile accounts (Banking institutions, Asset management,...)
- Take over a strategic portfolio and lead renewals, up-sells, and cross-sells across enterprise clients.
- Work cross-functionally while reporting directly to the Head of Customer Success (based in Australia).
- Earn up to MYR350k in commission based on performance, with a strong support structure in place.
Key Projects
- Own and expand a portfolio of enterprise/regional clients in APAC.
- Deliver tailored success plans, QBRs, and customer advocacy initiatives.
- Support long-term adoption, client satisfaction, and commercial growth.
- Work closely with implementation and technical teams (based in Malaysia) to support customised solutions.
Responsibilities
- Lead customer success engagements post-implementation.
- Serve as the key point of contact for enterprise clients (mainly compliance stakeholders).
- Drive product adoption, usage, and retention across accounts.
- Identify up-sell/cross-sell opportunities and manage renewal cycles.
- Coordinate with internal teams to escalate client needs and support roadmap input.
- Track client health scores and proactively address churn risks.
Must Have
- 8+ years of experience in Customer Success / Account Management / Solution Consulting
- Proven track record with enterprise/regional clients in SaaS
- Fluency in Mandarin (required); Cantonese a strong plus
- Commercial mindset with experience in renewals, up-sells, and cross-sells
- Ability to manage complex relationships with senior compliance/risk stakeholders
Nice-to-have
- Experience in AML/KYC/Compliance or Cybersecurity SaaS
- Background in managing configurable platforms or financial systems
Level / Grade
· Report directly to the Head of Customer Success
Work arrangement / Location
- Remote-first (WFH) with flexibility and regional travel as needed
- Flexible working hours (peak meetings: 46 PM MYT)
- 13th month salary
Originally posted on Himalayas
本页面信息整理自 Himalayas，版权归原发布方所有。职位可能随时关闭，投递请以原始页面为准。
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