客户入职项目经理
Project Lead, Client Onboarding
关于公司
Ventra 是一家领先的业务解决方案提供商，为从事麻醉、急诊医学、医院医学、病理学和放射学的基于设施的医生提供服务。专注于收入周期管理，Ventra 与私人诊所、医院、医疗系统和门诊手术中心合作，提供透明且数据驱动的解决方案，解决最复杂的收入和报销问题，使临床医生能够专注于为患者和社区提供优质的护理。
加入我们的团队！
· 作为我们完善的奖励与认可计划的一部分，此职位有资格参与 Ventra 的绩效激励计划，因为我们相信出色的工作值得丰厚的回报
帮助我们壮大梦想团队——加入我们，推荐朋友，即可获得推荐奖金！
职位概述
· Ventra Health 的客户上线项目经理负责管理多个医疗客户在我们的编码和计费服务中的端到端上线流程。这包括收集设置数据，领导客户和内部会议以支持数据接口和计费系统设置，并与供应商合作伙伴协调，确保顺利过渡到客户成功和服务交付团队。
- 此职位领导跨职能团队完成 1 至 3 个月的上线项目。项目经理需要具备强大的项目管理能力，对收入周期有扎实的理解，并能推动支持 Ventra Health 提供高质量、高效 RCM 编码和计费服务使命的运营改进。
核心职责与任务
- 上线期间的主要联系人
- 在上线期间担任客户的首要联系人
- 管理项目时间表、任务和沟通，以确保按时交付
- 识别并升级问题，与内部和外部利益相关者共同推动解决
- 领导客户会议，指导上线进展并解决担忧
- 与内部团队协调，确保编码、计费和报告服务的准确设置
- 收集并验证系统配置所需的客户数据
- 预见客户需求，评估风险，并实施主动解决方案
- 保持并分享上线状态更新给相关方
- 为持续改进上线策略、工作流程和过程做出贡献
- 协助上线后的监控，确保成功实施和过渡
- 参与特殊项目
查看英文原文
About Us
Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.
Come Join Our Team!
· As part of our robust Rewards & Recognition program, this role is eligible for our Ventra performance-based incentive plan, because we believe great work deserves great rewards
Help Us Grow Our Dream Team — Join Us, Refer a Friend, and Earn a Referral Bonus!
Job Summary
· The Project Lead, Client Onboarding at Ventra Health is responsible for managing the end-to-end onboarding of multiple healthcare clients into our coding and billing services. This includes gathering setup data, leading client and internal meetings to support data interface and billing system setups, coordinating with vendor partner to ensure a smooth transition to the Client Success and Service Delivery teams post go-live.
- This role leads cross-functional teams through 1–3 month onboarding projects. The Project Lead brings strong project management skills, a solid understanding of the revenue cycle, and the ability to drive operational improvements that support Ventra Health’s mission of delivering high-quality, efficient RCM coding and billing services.
Essential Functions and Tasks
- Main contact during onboarding
- Serve as the primary point of contact for clients during onboarding
- Manage project timelines, tasks, and communications to ensure on-time delivery
- Identify and escalate issues, drive resolution with internal and external stakeholders
- Lead client meetings to guide onboarding progress and address concerns
- Coordinate with internal teams to ensure accurate setup of coding, billing, and reporting services
- Collect and validate client data required for system configuration
- Anticipate client needs, assess risks, and implement proactive solutions
- Maintain and share onboarding status updates with stakeholders
- Contribute to the continuous improvement of onboarding strategies, workflows, and processes
- Facilitate post go-live monitoring to ensure successful implementation and transition
- Participate in special projects and perform other duties as assigned
Education and Experience Requirements
- Bachelor’s Degree.
- Five (5) years of related project management experience
- Effective oral and written communication skills
- Experience managing multiple projects
Knowledge, Skills, and Abilities
- Working knowledge of Revenue Cycle Management specific to coding and billing
- Working knowledge of project management tools and software
- Strong strategic thinking skills
- Strong complex project implementation skills
- Strong process development skills
- Strong word processing, spreadsheet, database, and presentation software skills
- Strong management level oral, written, and interpersonal communication skills
- Strong presentation development and delivery skills
- Strong decision-making skills
- Strong time management skills
- Strong organizational skills
- Ability to independently and successfully apply business process acumen to process improvement projects, with measurable business performance improvement outcomes
- Ability to influence, negotiate and lead across internal constituencies regardless of title or authority
- Ability to work against a plan, meet deadlines and produce deliverables relative to target dates
- Ability to establish trust and credibility at all levels of an organization
- Ability to communicate with a variety of stakeholders (both functional peers and those at the executive level) from both internal and external organizations
- Ability to effectively work with a diverse set of stakeholders to coordinate project implementations
- Ability to take initiative and effectively troubleshoot while focusing on innovative solutions
- Ability to exercise sound judgment
- Ability to handle highly sensitive and confidential information appropriately
- Ability to initiate and maintain professional relationships
- Ability to remain flexible and work within a collaborative and fast paced environment
- Ability to communicate with diverse personalities in a tactful, mature, and professional manner
- Experience with monday.com is a huge plus
Compensation
· Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons.
· This position is also eligible for a discretionary incentive bonus in accordance with company policies.
Ventra Health
Equal Employment Opportunity (Applicable only in the US)Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions. Recruitment AgenciesVentra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes. Solicitation of PaymentVentra Health does not solicit payment from our applicants and candidates for consideration or placement.
Attention CandidatesPlease be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters.To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on
Statement of AccessibilityVentra Health is committed to making our digital experiences accessible to all users, regardless of ability or assistive technology preferences. We continually work to enhance the user experience through ongoing improvements and adherence to accessibility standards. Please review at
Originally posted on Himalayas