航空/海运出口专员
Air / Ocean Export Agent
职位范围：
协助经理和主管处理航空/海运出口部门的所有方面工作，同时负责国际空运和海运出口货物的及时、准确和合规执行。该职位支持客户、海外办事处、承运商和服务提供商，确保货运的顺利进行，遵守公司标准、监管要求和客户期望。该职位需要对运营卓越、客户服务、合规性和团队合作有强烈的承诺。
运营职责：
- 确保货运流程顺畅且及时。
- 准备国际空运和海运所需的各类文件。
- 与签约供应商协调，采购满足客户需求的空间和服务。
- 确保客户和供应商的账单准确且及时。
- 确保将准确信息及时录入我们的操作系统。
- 与客户互动，安排其国际出口货物，同时满足客户服务标准。
- 始终遵守合规要求。这包括内部政策和程序，如操作流程标准（OPS）、客户特定要求和政府法规。
- 理解部门流程，并持续寻找提高效率和服务质量的机会。
- 确保所有客户标准操作流程按照DLSOP中的规定执行。
- 与团队合作，根据公司程序达到KPI标准。
- 监控运输报告、异常情况和待办事项，以确保客户满意度。
- 维护有效的海外沟通，以支持运输可视化和问题解决。
- 根据情况将服务失败、运营问题和合规问题上报给主管或经理。
- 在适用情况下，支持特殊货物的处理，包括医疗、温控、危险品和其他受监管的商品。
在以下方面支持主管：
- 每日审查工作流程、运营报告和运输队列，确保及时更新并解决待办事项。
- 建立并维护与供应商（航空公司、海运承运商、卡车公司和其他服务商）及客户的良好关系。
- 支持以运营卓越、客户满意度和流程改进为重点的部门计划。
- 传达重复出现的运营问题
查看英文原文
Scope of Position:
Assist Manager and Supervisor with all aspects of the Air / Ocean Export Department, while being responsible for the timely, accurate, and compliant execution of international air and ocean export shipments. This position supports customers, overseas offices, carriers, and service providers while ensuring the proper movement of freight, adherence to company standards, regulatory requirements, and customer expectations. The role requires a strong commitment to operational excellence, customer service, compliance, and teamwork.
Operations:
- Ensure smooth and timely freight process flow.
- Prepare various documents required for international air and ocean transportation.
- Coordinate with contracted vendors to procure space and services supporting customer requirements.
- Ensure accurate and timely client and vendor billing.
- Ensure accurate and timely data entry into our operating systems.
- Interact with customers in arranging their international export shipments while meeting customer service standards.
- Meet compliance requirements at all times. This includes internal policies and procedures such as Operational Process Standards (OPS), customer-specific requirements, and government regulations.
- Understand department process flow and continuously look for opportunities to improve efficiency and service quality.
- Ensure all customer standard operating procedures are followed as documented in the DLSOP.
- Work with the team to meet KPI standards in accordance with company procedures.
- Monitor shipment reports, exceptions, and pending items to ensure total customer satisfaction.
- Maintain effective overseas communications to support shipment visibility and issue resolution.
- Escalate service failures, operational concerns, and compliance issues to the Supervisor or Manager as appropriate.
- Support the handling of specialized shipments, including healthcare, temperature-controlled, dangerous goods, and other regulated commodities when applicable.
Support the supervisor in the following areas:
- Daily review of workflow, operational reports, and shipment queues to ensure timely updates and resolution of pending items.
- Build and maintain strong relationships with vendors (airlines, ocean carriers, trucking companies, and other service providers) and customers.
- Support department initiatives focused on operational excellence, customer satisfaction, and process improvement.
- Communicate recurring operational issues and process improvement opportunities to department leadership.
Finances:
- Proactively support the maintenance and monitoring of account payments within 30 days.
- Ensure company credit procedures are followed and utilized effectively.
- Ensure accurate and timely billing of vendors and assist with resolving accounting issues.
- Monitor accounts payable to vendors (airlines, ocean carriers, truckers, and other service providers) utilizing available reports.
- Assist in identifying and resolving intercompany accounting discrepancies.
- Review shipment costs and charges for accuracy prior to file closure.
Sales / Retention:
- Assist the Manager and Supervisor in responding timely to requests for information and market-competitive pricing matching the scope of services required by the customer.
- Participate in the transition of new business and updates to existing business.
- Assist in customer retention efforts and customer reviews, ensuring relevant information is documented in CRS.
- Maintain awareness of market conditions, carrier service offerings, and routing options to support customer requirements.
- Promote a positive customer experience through proactive, professional, and solution-oriented service.
People:
- Support the Supervisor and department as needed.
- Be a team player and support colleagues and internal customers with timely information and assistance.
- Build and maintain positive working relationships with customers, vendors, overseas offices, and internal departments.
- Actively participate in training and professional development opportunities.
- Demonstrate accountability, professionalism, and a customer-centric mindset in all daily activities.
- Contribute to a positive, collaborative, and inclusive team environment.
Systems:
- Promote productivity tools (e.g., eDOC, eDOC TreeView, export databases, process management tools, and reporting applications).
- Be open to implementing new system changes and enhancements.
- Be involved in suggesting system and process improvements.
- Maintain accurate and complete shipment records within company systems.
- Support technology initiatives that improve operational efficiency and customer visibility.
Culture:
- Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
- Demonstrate a commitment to teamwork, operational excellence, continuous improvement, and customer service.
- Foster a safe, respectful, and professional work environment.
- Act as a positive representative of Expeditors both internally and externally.
- 1-2 years of industry specific qualification (country specific).
- Good market and product knowledge.
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Pro-active, strong organizational skills.
- Good computer skills (Excel, Word).
- Hazardous Materials certification (preferred).
- Fluent in English.
Reporting Structure: Air Export Supervisor
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Originally posted on Himalayas