人力资源技术经理
Manager, People Technology
WHO WE ARE
NeueHealth是一家以价值观驱动的医疗保健公司，我们坚信所有医疗消费者都应享有高质量、协调一致的护理。通过独特地将医疗消费者的利益、提供者和支付方的利益统一起来，我们帮助使医疗保健对ACA市场、Medicare和Medicaid的所有人群都更加可及和负担得起。
NeueHealth通过我们拥有的诊所——Centrum Health和Premier Medical，以及与全国附属提供者的独特合作，为医疗消费者提供临床护理。我们还通过一套集中化部署到本地的技术和服务，使提供者能够在基于绩效的安排中取得成功。通过我们以价值为导向、以消费者为中心的方法，我们致力于变革医疗保健，为所有人创造更好的护理体验。
People Technology经理负责管理、优化、支持和持续改进组织的People Technology组合，包括Workday人力资源管理系统（HCM）、人才招聘系统、学习平台、福利管理技术、报告解决方案和第三方供应商集成。
该职位是People Technology系统的首要功能负责人，负责确保解决方案有效支持人力资源、薪酬、福利、人才招聘、学习与发展和业务运营。经理负责系统管理、配置、供应商关系、报告、集成、发布、测试和生产支持，同时领导一个小的People Technology团队。
理想的候选人具备扎实的Workday专业知识，以及领导能力、业务流程知识、项目管理经验，并能够将业务需求转化为可扩展的技术解决方案。
首选候选人的工作地点为明尼阿波利斯或迈阿密。
KEY RESPONSIBILITIES
People Technology Management
- 管理People Technology平台的日常管理和支持，包括Workday、Greenhouse、TalentLMS及相关系统。
- 领导一个负责People Technology运营、支持、报告、测试和项目交付的小团队。
- 分配和优先处理团队的工作量，确保及时解决支持请求、增强功能和项目交付。
- 作为People Technology问题和系统相关问题的主要升级点。
- 制定团队的策略和流程，确保系统高效运行并满足业务需求。
查看英文原文
WHO WE ARE
NeueHealth is a value-driven healthcare company grounded in the belief that all health consumers are entitled to high-quality, coordinated care. By uniquely aligning the interests of health consumers, providers, and payors, we help to make healthcare accessible and affordable to all populations across the ACA Marketplace, Medicare, and Medicaid.
NeueHealth delivers clinical care to health consumers through our owned clinics – Centrum Health and Premier Medical – as well as unique partnerships with affiliated providers across the country. We also enable providers to succeed in performance-based arrangements through a suite of technology and services scaled centrally and deployed locally. Through our value-driven, consumer-centric approach, we are committed to transforming healthcare and creating a better care experience for all.
The Manager, People Technology is responsible for the administration, optimization, support, and continuous improvement of the organization's People Technology portfolio, including Workday Human Capital Management (HCM), talent acquisition systems, learning platforms, benefits administration technologies, reporting solutions, and third-party vendor integrations.
This role serves as the primary functional owner of People Technology systems and is responsible for ensuring solutions effectively support Human Resources, Payroll, Benefits, Talent Acquisition, Learning & Development, and business operations. The Manager oversees system administration, configuration, vendor relationships, reporting, integrations, releases, testing, and production support while leading a small People Technology team.
The ideal candidate combines strong Workday expertise with leadership skills, business process knowledge, project management experience, and the ability to translate business requirements into scalable technology solutions.
Preferred candidate locations are Minneapolis or Miami.
KEY RESPONSIBILITIES
People Technology Management
- Manage the day-to-day administration and support of People Technology platforms, including Workday, Greenhouse, TalentLMS, and related systems.
- Lead a small team responsible for People Technology operations, support, reporting, testing, and project delivery.
- Assign and prioritize team workload, ensuring timely resolution of support requests, enhancements, and project deliverables.
- Serve as the primary escalation point for People Technology issues and system-related concerns.
- Develop team capabilities through coaching, mentoring, and knowledge sharing.
Workday Administration & Support
- Serve as the primary administrator and functional owner for Workday and related People Technology systems.
- Manage system configuration, business processes, security roles, workflow optimization, and data integrity.
- Coordinate Workday releases, including impact assessments, testing, deployment activities, communication, and post-release support.
- Identify opportunities to enhance system functionality, automate processes, and improve user experience.
- Partner with HR stakeholders to evaluate business requirements and deliver effective technology solutions.
Integrations & Vendor Management
- Oversee People Technology integrations with payroll providers, benefit carriers, retirement vendors, recruiting platforms, and other third-party systems.
- Monitor integration performance and coordinate issue resolution with internal technology teams and external vendors.
- Manage vendor relationships, support escalations, service delivery expectations, and system enhancement requests.
- Support implementation of new integrations, system enhancements, and vendor transitions.
Reporting & Analytics
- Manage the development and maintenance of HR reports, dashboards, workforce metrics, and compliance reporting.
- Ensure the accuracy, integrity, and security of HR data across systems.
- Partner with HR and business leaders to identify reporting needs and deliver actionable workforce insights.
- Promote reporting automation and self-service reporting capabilities where appropriate.
Project Management & Continuous Improvement
- Lead People Technology projects from requirements gathering through implementation, testing, deployment, and user adoption.
- Facilitate discussions with stakeholders to identify business needs and translate them into system solutions.
- Maintain project plans, timelines, risks, dependencies, and stakeholder communications.
- Identify and implement process improvements that enhance operational efficiency and employee experience.
Compliance & Risk Management
- Ensure People Technology systems comply with applicable security, privacy, payroll, benefits, and regulatory requirements.
- Support audit activities, system controls, and compliance reviews.
- Maintain documentation for system configurations, business processes, integrations, testing activities, and support procedures.
- Support business continuity planning and risk mitigation efforts related to People Technology.
Education and Experience
Required
- Bachelor's degree in Human Resources, Information Systems, Business Administration, Computer Science, or related field, or equivalent experience.
- 5+ years of experience supporting HRIS, People Technology, or enterprise business applications.
- 3+ years of hands-on Workday administration experience.
- 2+ years of experience leading projects, systems, or teams in a People Technology or HRIS environment.
- Experience supporting Workday configuration, reporting, security, releases, testing, and integrations.
- Experience managing third-party vendors and technology partners.
- Demonstrated experience gathering business requirements and delivering technology solutions.
Preferred
- Workday Pro certifications.
- Experience supporting Greenhouse, TalentLMS, payroll systems, benefits platforms, or related HR technologies.
- Experience with mergers, acquisitions, organizational transformations, or large-scale system implementations.
- Experience with workforce analytics, dashboards, and HR reporting.
Professional Competencies
- Strong knowledge of Workday HCM and related People Technology solutions.
- Understanding of HR operations, benefits administration, payroll processes, talent acquisition, learning, and performance management.
- Experience with system configuration, business process design, reporting, and integrations.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Proven project management and organizational skills.
- Ability to manage competing priorities and deliver results in a fast-paced environment.
- Strong attention to detail and commitment to data integrity.
- Ability to lead teams while remaining hands-on in supporting technology solutions.
- Customer-focused mindset with a commitment to continuous improvement and service excellence.
As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of NeueHealth, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.