Contact Center Agent
作为联系中心代理，你负责将潜在的学生入学指向适当的地方。你的角色是注册服务功能领域中的第一级，并且你与监督员紧密合作。职责和责任 · 合格并转移这些电话给招生顾问。· 与我们的潜在学生产生兴奋和建立关系。· 使用自动拨号系统准确跟踪和报告接到的电话。·致力于帮助他人实现他们的教育目标。· 上述任务不打算代表一个详尽清单。根据需要，可分配与角色相合的额外责任。最低资格 （教育，经验，证书等）· 高中文凭或 GED 优先 • 电话中心经验最好但不必需 ·乐观，充满活力和竞争力 · 必须有优秀的出席率 · 必须具有很好的沟通能力 · 前任拨打员经验是个 плюс · 强大的客户服务技能 · 熟练独立工作和会议时间表 · 在协作团队设置工作的能力 · 强大组织能力 · 专注于细节 · 证明计算机素养技巧包括微软办公室应用程序的实操了解：根据 EO 指南，你的所有信息将保持机密。
查看英文原文
As the Contact Center Agent, you are responsible for directing potential student enrollments to the appropriate place. Your role is the first level within the Enrollment Services functional area, and you work closely with your supervisor.
DUTIES AND RESPONSIBILITIES
· Qualify and then transfer those calls to an Admissions Consultant.
· Generate excitement and build rapport with our potential students.
· Utilize an auto-dialing system to accurately track and report calls taken.
· Dedicated to helping others achieve their education goals.
· The duties outlined above are not intended to represent an exhaustive list. Additional responsibilities logically aligned with the role may be assigned as needed.
MINIMUM QUALIFICATIONS (Education, Experience, Certifications, etc.)
· High school diploma or GED preferred
· Call center experience preferred but not required
· Upbeat, energetic, and competitive
· Must have excellent attendance
· Must have great communication skills
· Previous dialer experience is a plus
· Strong customer service skills
· Proficient at working independently and meeting timelines
· Able to work in collaborative team settings
· Strong organizational skills
· Strong attention to detail
· Demonstrated computer literacy skills including working knowledge of Microsoft Office applications: Word, Excel, and Outlook
All your information will be kept confidential according to EEO guidelines.