客户服务代表
Customer Service Representative
你是否准备好加入一家快速发展的美国科技初创公司，成为改变体育世界游戏规则的一份子？
GoodRec正在寻找充满热情的成员加入我们的客户服务与运营团队，该团队正在重新定义人们参与体育的方式。你将有机会一次一个社区地塑造体育的未来。
关于我们：
GoodRec四年前在纽约布鲁克林的一个小社区起步。自那时起，我们已成长为美国最大的业余体育应用。通过GoodRec应用，找到附近的单次比赛、联赛或锦标赛既快速又简便。你只需打开应用，加入一场比赛，然后准时到场尽情享受！
在这里查看GoodRec应用：
你将负责：
你将在为玩家创造难忘时刻和确保体育社区成功方面发挥关键作用。你的职责包括：
- 日常玩家互动：主动在比赛前后与玩家沟通，提供支持，解答疑问，确保他们拥有无缝的体验。
- 提升比赛体验：持续监控并改进整体玩家体验，重点关注比赛质量和应用易用性。
- 问题解决：调查并识别潜在问题，创新解决方案以迅速有效地应对。
- 评价管理：分析玩家评分，并采取反应性和主动性措施来提升正面评价并防止负面评价。
- 客户支持卓越：提供高质量的客户支持，解决玩家在比赛前或后可能遇到的任何问题、疑虑或困扰。
- 全体玩家满意度：努力打造愉快且无烦恼的游戏体验，让玩家对我们的服务感到满意。
要求：
我们寻找：
- 灵活的工作时间：能够适应轮班制，在晚上和周末工作。
- 熟悉技术：能够熟练使用技术和移动应用，自信地为玩家提供支持。
- 适应能力：能够在快节奏的环境中茁壮成长，并能高效地优先处理任务以满足玩家的期望。
- 问题解决者：具备强大的解决问题能力，并以积极主动的态度提供优质客户服务。
- 人际交往能力：自信友好的态度，以及出色的沟通技巧，以建立积极的玩家关系。
- 能够在周末工作。
经验/教育：
· 全职可用（40小时/周）
查看英文原文
Are you ready to step onto the playing field of a fast-growing US tech startup that's changing the game in the world of sports?
GoodRec is on the hunt for passionate individuals to join our Customer Service and Operations team that is helping redefine the way the world plays sports. You'll have the unique opportunity to shape the future of sports, one community at a time.
About Us:
GoodRec started 4 years ago with a small community in Brooklyn, New York. Since, we have grown into the largest pickup sports app in the United States. With the GoodRec app, finding a one-off pickup game, league, or tournament near you is fast and easy. All you have to do is tap the app, join a game, and show up ready to play!
Check out the GoodRec app here:
What you'll do:
You will play a pivotal role in creating memorable moments for our players and ensuring the success of our sports communities. Your responsibilities include:
- Daily Player Engagement: Proactively engage with players before and after their games to provide support, answer queries, and ensure they have a seamless experience.
- Enhance Game Experience: Continuously monitor and improve the overal player experience, focusing on match quality and app usability.
- Problem Solving: Investigate and identify potential issues, innovating solutions to address them promptly and effectively.
- Review Management: Analyze player ratings and take both reactive and proactive actions to enhance positive reviews and prevent negative ones.
- Customer Support Excellence: Deliver high-quality customer support to address any questions, concerns, or issues players may encounter before or after their games.
- Overall Player Satisfaction: Strive to create a joyful and hassle-free gaming experience, leaving players delighted with our service.
Requirements
We're looking for:
- Flexible schedule: Comfortable working evenings and weekends on a rotating schedule.
- Tech-Savvy: Comfortable with technology and mobile apps, allowing you to support players with confidence.
- Adaptability: Ability to thrive in a fast-paced environment and adeptly prioritize tasks to meet our players' expectations.
- Problem Solver: Strong problem-solving skills and a proactive approach to providing outstanding customer service.
- Interpersonal Skills: A confident, friendly demeanor with exceptional communication skills to build positive player relationships.
- Availability to work on weekends.
Experience/Education:
- Full-time availability (40 hours/week)
- 1-3 years in commercial-related roles such as operations, customer service or sales.
- Advanced English level: strong verbal and written communication and comprehension skills.
- Education: Bachelor’s degree, or similar working levels obtained through relevant job experience.
The Future Awaits:
In the next five years, we're set to become the way the world plays sports. Our expansion plans include reaching Europe, APAC, and LATAM. This is your chance to be part of an exhilarating team that will shape the future of sports worldwide.
Originally posted on Himalayas