客户支持专员 - 亚特兰大，GA地区
Client Support Specialist - Greater Atlanta, GA Area
职位描述：
申请此职位的资格要求是，您在申请时的主要居住地必须位于以下指定分支机构地点的90英里范围内：
Dunwoody, Buckhead, Alpharetta
注意：Fidelity不会为该职位提供移民担保。
作为客户支持专员，您将是一个快节奏、注重团队合作的环境中的重要成员，该环境专注于增强与我们的高净值客户的关系，这些客户的资产在25万美元至100万美元之间，因此需要复杂的服务和投资需求。在此职位上，您将帮助我们提高客户忠诚度并推动业务发展机会。
团队介绍
虽然每个Fidelity的办公地点都有独特的区域特点，但每个地点都体现了对我们辉煌过去的建设起关键作用的核心价值观。以客户为中心，尊重、诚信、正直、创新和改进以及竞争力是整个组织共享的价值观。这些简单而强大的价值观使我们区别于竞争对手。
您拥有的专业知识
- 需要Series 7证书
- 需要Series 63证书或在90天内获得的能力
- 2-3年的金融服务业经验
您带来的技能
- 对一般财务规划概念有广泛的知识和理解
- 具备出色的客户服务、客户支持和问题解决能力
- 强大的口头和书面沟通能力
- 能有效影响他人
- 优秀的时间管理和组织能力
您带来的价值
- 通过来电与客户互动，回应他们的咨询，这可能包括提供产品和服务层面的指导，处理交易，包括期权、股票、共同基金和固定收益交易以及其他特殊货币请求
Fidelity的现场工作模式
Fidelity正在通过分阶段在各地区和岗位上的推广，向全职现场工作模式过渡。目前，一些岗位和地点需要100%的现场出勤，而其他岗位则需要较少。随着推广的继续，现场期望可能会发生变化。此过渡不适用于完全远程的岗位。
认证：
Series 07 - FINRA, Series 63 - FINRA
类别：
客户服务、关系管理、销售
请注意，Fidelity的业务受《1934年证券交易法》、《1940年投资顾问法》、《1940年投资公司法》的规定约束
查看英文原文
Job Description:
To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below:
Dunwoody, Buckhead, Alpharetta
Note: Fidelity will not provide immigration sponsorship for this position.
As a Client Support Specialist you will be an integral part of a fast-paced, team oriented environment that is focused on enhancing relationships with our high net worth clients who have assets of $250,000 to $1 million and therefore a complex service and investment need. In this role, you will help us to increase customer loyalty and drive business development opportunities.
The Team
While every Fidelity location has distinctive regional characteristics, each one embodies the core values that have been instrumental in building our proud past. Putting the customer first, respect, integrity, honesty, innovation and improvement as well as competitiveness are values shared across the organization. These simple but powerful values set us apart from our competition.
The Expertise You Have
- Series 7 required
- Series 63 or ability to obtain within 90 days
- 2-3 years of previous financial services experience
The Skills You Bring
- Broad based knowledge and understanding of general financial planning concepts
- Proven customer service, client support and problem resolution skills
- Strong verbal and written communication skills
- Ability to effectively influence others
- Robust time management and organizational skills
The Value You Deliver
- Engage with customers, via inbound calls, responding to their inquires which may include providing product and service level guidance, processing transactions to include options, equities, mutual funds and fixed income trades and other specialized monetary requests
Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Certifications:
Series 07 - FINRA, Series 63 - FINRACategory:
Customer Service, Relationship Management, SalesPlease be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Originally posted on Himalayas