网络安全行政助理
Cyber Administrative Assistant
TransUnion 的职位申请人隐私通知
团队简介
网络安全保险与事件响应团队通过协调网络安全事件活动并维护关键的案件管理流程，为合作伙伴和客户提供一流的客户服务。此职位通过支持案件跟踪、系统配置、计费、利益相关方协调和准确的信息管理来提高团队效率。此职位向销售经理汇报。这是一份远程职位，根据管理层的决定，可能需要偶尔参加与工作相关的现场活动。
职位概述与核心职责
· 管理案件跟踪活动、案件管理系统及相关的计费流程。
· 在适当的数据库中维护准确且及时的案件记录、笔记和支持信息。
· 确保在计费活动开始前关闭已解决并确认的事件记录。
· 与计费和销售支持团队协作，以确保计费准确高效地完成。
· 在网络安全事件期间，协助案件利益相关方进行问题解决。
· 与事件协调团队合作，帮助解决合作伙伴和客户的问题。
· 跟踪文档并在公司与客户之间促进数据传输。
· 根据需要向内部团队、合作伙伴、客户和其他利益相关方提供专业且礼貌的服务。
· 为事件响应交付团队提供主要和辅助的行政支持。
所需知识与经验
· 一至三年的行政职位或类似支持岗位的工作经验。
· 相关教育或证书可作为工作经验的替代。
· 展现出在不同进度的任务中保持准确性与细致关注的能力。
· 强大的书面和口头沟通能力，包括在组织的不同层级有效传达复杂想法的能力。
· 强大的解决问题、人际交往和组织能力，采用以结果为导向、协作和解决方案导向的方法。
所需技术技能
- 熟练使用 Microsoft Office 套件。
- 熟练使用 Salesforce。
- 熟练使用 Smartsheet
TransUnion 简介：
在 TransUnion，我们鼓励并致力于在内部创造真正的积极影响和共同的使命感。
查看英文原文
TransUnion's Job Applicant Privacy Notice
Team Overview
The Cyber Insurance and Incident Response teams support the delivery of class-leading services to partners and clients by coordinating cyber incident activities and maintaining essential case-management processes. This role contributes to the teams’ effectiveness by supporting case tracking, system configuration, billing, stakeholder coordination, and accurate information management. This role reports to the Sales Manager, Sales Management.This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.
Role Overview And Core Responsibilities
· Manage case tracking activities, the case-management system, and associated billing processes.
· Maintain accurate and timely case notes, records, and supporting information in the appropriate database.
· Ensure resolved and confirmed incident records are closed before billing activities begin.
· Coordinate with billing and sales support teams to help ensure billing is completed accurately and efficiently.
· Support case stakeholders with problem-solving activities during cyber incidents.
· Partner with the Incident Coordination team to help resolve partner and client challenges.
· Track documentation and facilitate data transfers between the company and clients.
· Provide professional and courteous service to internal teams, partners, clients, and other stakeholders, as applicable.
· Provide primary and ancillary administrative support to the Incident Response delivery team.
Required Knowledge And Experiences
· One to three years of experience in an administrative position or a comparable support role.
· Relevant education or certifications may be considered in place of professional experience.
· Demonstrated ability to manage multiple tasks progressing at different speeds while maintaining accuracy and attention to detail.
· Strong written and verbal communication skills, including the ability to communicate complex ideas effectively in English across different levels of an organization.
· Strong problem-solving, interpersonal, and organizational skills, with a results-driven, collaborative, and solution-oriented approach.
Required Technical Skills
- Proficiency with the Microsoft Office suite.
- Proficiency with Salesforce.
- Proficiency with Smartsheet
TransUnion Overview:
At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.
TransUnion Job Title
Admin Asst II, Admin SupportOriginally posted on Himalayas