护理过渡专员
Transitions of Care Associate
职位描述
关于这个职位：
我们希望帮助会员以更安全的方式应对医疗系统。过渡护理（TOC）团队支持刚刚出院的会员（在某些情况下，也包括出院前）。你将作为这些会员的倡导者，协调护理并确保他们获得必要的资源和支持，以实现更好的健康结果。作为 TOC 助理，你的目标是帮助会员安全地在家康复，并防止再次入院。我们理想的 TOC 助理应具备爱心、同理心、精力充沛，并真正享受与人交流。
你的职责和影响包括：
- 拨打（来电/外拨）患者电话，了解他们出院后的状况，以及是否已获得所需帮助。
- 与合作供应商协作，为会员协调服务和护理，包括交通、医疗设备、餐饮、居家护理等。
- 协助安排出院后的 TOC 预约、全科医生（PCP）和专科医生的就诊。
- 与患者、医护人员和照护者合作，确保取得积极成果。
- 与 TOC 团队的其他成员紧密合作，解决患者需求，实现团队目标。这可能包括跨学科的简报会议。
- 参与并协助试点项目。
- 与医疗提供者和医疗机构协作，获取必要的出院记录。
- 遵循升级流程，向临床团队报告，确保患者获得所需的评估和护理。
所需技能和经验：
- 持有有效且清晰的医疗助理认证
- 2-3年在医疗、管理护理、居家护理和/或社区健康环境中的工作经验
期望的技能和经验：
· 英语和西班牙语双语流利
薪资范围：23.00 - 27.00 美元/小时
列出的薪资范围是该组织在发布职位时合理且诚实地预期支付给该职位的范围。一旦面试过程开始，你的人才合作伙伴将提供更多关于该职位薪酬的信息，以及我们整体福利包的更多信息。实际提供的基本工资将取决于多种因素，包括申请人的个人资质、相关工作经验年限、具体和独特的技能、所获教育水平、证书或其他专业资格。
查看英文原文
Job Description
A bit about this role:
We want to help members navigate the healthcare system in a better and safer way. The Transitions of Care (TOC) Team supports members who are newly discharged from the hospital (and in some cases prior to discharge). You’ll serve as an advocate for these members, coordinating care and ensuring they have the necessary resources and support to achieve better health outcomes. As a TOC Associate your goal will be to support members in safely recovering at home and to prevent hospital readmissions. Our ideal TOC Associate is caring, compassionate, energetic, and genuinely enjoys connecting with people.
Your Responsibilities and Impact will include:
- Calling (inbound/outbound) patients to check in after discharge to see how they are doing, and that they have received the assistance they need.
- Work with affiliated vendors to coordinate services and care for members, to include transportation, DME, meals, home health care and more as appropriate.
- Assisting with scheduling of post discharge TOC APP, PCP, and Specialist visits.
- Collaborate with patients, providers, and caregivers to ensure a positive outcome.
- Working hand in hand with the other members of the TOC team to address patient needs towards team based goals. This may include interdisciplinary huddles.
- Participating in and assisting with pilot programs.
- Coordinating with medical providers and facilities to access necessary discharge records.
- Following escalation processes to the clinical team to ensure patients get needed evaluation and care.
Required skills and experience:
- An active and clearMedical Assistant Certification
- 2-3 Years of Experience in healthcare, managed care, home health, and/or community health setting
Desired skills and experience:
· Fully bilingual in English and Spanish
Salary Range: $23.00 - $27.00 / hour
The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.
Our Total Rewards package includes:
- Employer sponsored health, dental and vision plan with low or no premium
- Generous paid time off
- $100 monthly mobile or internet stipend
- Stock options for all employees
- Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
- Parental leave program
- 401K program
- And more....
*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.
Founded in 2017, Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for everyone like they are family, and that includes our employees. Our robust and seamlessly integrated care platform merges advanced data and AI access with world-class clinical and service experiences to create a member experience that is unlike the industry norm. To continue building upon our mission, we want to bring together those who share our values, embrace change and advancement, and are enthusiastic about where we're going — all the while bringing their own unique qualities, experiences, and expertise, in hopes of further changing the healthcare experience.
Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.
As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Originally posted on Himalayas