IT 支持服务 I-帮助台
IT Support Services I-Help Desk
关于Courser
Courser加速IT服务提供商公司的发展。我们建立充满活力的合作伙伴关系，凭借团队合作、服务、成长心态、信任和创新的价值观，提供有影响力解决方案和卓越的客户体验。如果你在快节奏的IT环境中茁壮成长，加入我们快速扩展的团队，为我们的持续成功贡献力量。
IT支持服务I-帮助台
我们正在寻找一位技能娴熟的IT支持服务专业人员加入我们的团队，为员工和客户提供出色的的技术支持。IT支持服务I-帮助台将负责诊断、排查和解决与硬件、软件和网络系统相关的问题。该职位需要强大的分析能力、技术知识以及以客户为导向的方法，以高效地帮助用户解决他们的IT问题。
主要职责：
- 提供一线IT支持，根据约定的SLA响应通过电话、电子邮件和工单系统提交的技术问题。
- 诊断并解决台式机、笔记本电脑、移动设备和打印机的硬件、软件和网络问题。
- 为新老用户提供操作系统、软件和硬件的安装、配置和更新。
- 管理客户用户账户，包括设置新账户、处理密码重置和管理权限。
- 排查网络问题，包括Wi-Fi连接、VPN访问和网络打印机问题。
- 记录常见问题的解决方案和排查步骤，并更新知识库以备将来参考。
- 监控和维护IT系统和网络，主动识别潜在问题并防止中断。
- 与其他IT团队成员协作，并在需要时将复杂问题升级给高级工程师。
- 支持IT项目，如系统升级、软件部署和网络扩展。
- 确保遵循安全措施，以保护数据和系统的完整性。
- 遵守所有公司政策和程序。
- 回答电话并进行问题分类。
- 其他指派的任务。
主要资格：
- +2年使用微软网络、防火墙配置、网络配置、工作站设置和安装、打印管理、集成云技术、网络和端点安全、TCP/IP协议、Active Directory和组策略管理、PowerShell、技术流程和程序文档的经验。
- 出色的沟通能力，能够清晰表达技术问题和解决方案。
- 熟悉常见的IT支持工具和流程，能够独立工作并适应快节奏的工作环境。
- 对新技术保持好奇心，愿意不断学习和提升自己的技能。
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About Courser
Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success.
IT Support Services I-Help Desk
We are looking for a skilled IT Support Services professional to join our team and deliver outstanding technical assistance to our employees and clients. The IT Support Services I-Help Desk will be responsible for diagnosing, troubleshooting, and resolving issues related to hardware, software, and network systems. This role requires strong analytical skills, technical knowledge, and a customer-oriented approach to help users resolve their IT challenges efficiently.
Key Responsibilities:
- Provide frontline IT support, responding to technical issues submitted through phone, email, and ticketing systems within agreed-upon SLAs.
- Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and printers.
- Install, configure, and update operating systems, software, and hardware for new and existing users.
- Manage client user accounts, including setting up new accounts, handling password resets, and managing permissions.
- Troubleshoot network issues, including Wi-Fi connectivity, VPN access, and network printer issues.
- Document solutions and troubleshooting steps for recurring issues and update the knowledge base for future reference.
- Monitor and maintain IT systems and networks to proactively identify potential issues and prevent disruptions.
- Collaborate with other IT team members and escalate complex issues to senior engineers as needed.
- Support IT projects such as system upgrades, software deployments, and network expansions.
- Ensure security measures are followed to protect the integrity of data and systems.
- Maintain compliance with all company policies and procedures.
- Answer phone calls and triage issues.
- Other duties as assigned.
Key Qualifications:
- +2 years experience with Microsoft Networks, firewall configuration, network configuration, workstation setup and installation, print management, integrating cloud technology, network and endpoint security, TCP/IP protocols, Active Directory and Group Policy management, Powershell, technical process and procedure documentation.
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
- Excellent computer proficiency (MS Office - Word Excel and Outlook).
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
- Ability to work independently and to carry out assignment to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
- High School diploma or GED required.
- Associate degree preferred.
Preferred Experience:
- Experience with ConnectWise.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA), MS-900.
- Experience with cloud platforms like AWS, Azure, or Google Workspace.
- Knowledge of ITIL practices and IT service management.
Why you’ll love working here
At Courser, we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status quo. With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together.
Benefit Highlights
- Competitive benefits package, including medical, dental, vision, and life insurance
- 401k match
- Unlimited vacation time*
- Paid sick time
- 10 Holidays including your Birthday and a Floating Holiday!
- Healthy Lifestyle reimbursement
- Amazon Prime reimbursement
- 40 Hours for Volunteer Time
- Paid parental leave
- Reimbursement for ongoing education and certifications
- Learning and development programs
*Unlimited vacation time after completing one full year of employment. For the first year of employment, full-time
team members are provided 10 vacation days.
Courser is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.
Originally posted on Himalayas